Official RE3 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Resident Evil 3 / BIOHAZARD RE:3 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

・RESIDENT EVIL 3
re3.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\RE3

・RESIDENT EVIL RESISTANCE
REResistance.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL RESISTANCE

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the re3_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Resident Evil 3 / BIOHAZARD RE:3; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[SomaxOfficial]

Since 4/04/2020 when we designed the antivirus in the umbrella laboratory, once jill goes into the ventilation to escape from the complex, it gets caught by nemesis and must crawl, an explosion create it, then it takes the elevator to access the backup room, and there is a crash of the game, impossible to save, to open the trunk and to pick up grenades and powder, impossible to open the door, the game is close with an error message, please do something!

[Leffa]

1) i5-7600k
2) MB ASUS Z170-A
3) GTX 1070 8gb
4) Geforce driver 445.75
5) 8gb DDR4 3000mhz
6) Windows 10 - PRO 64 bit
7) Kapersky security 20.0.14.1085
8) Monitor AOC 60hz 1920x1080
9) HDMI 2.0
10) Brazil

I have experienced some lighting errors in the game, like flickering white lights in cars, the which is very annoying.
And I have problems with the color of the monsters Hunter γ (Gamma). I only managed to get the screenshot of the Hunter γ (Gamma) color bug.

https://drive.google.com/open?id=1OnC_J8GoIrR8z1pebHBjxADTJlT9b-hH

[Necromango]

I seem to have a missing Charlie Doll when playing Carlos at the RPD entrance. I checked the maps and guides to make sure I'm looking at the right place. I can hear the doll in the whole area, but when I get to the planter (down the stairs, up the courtyard, after killing Brad) it's not there.

I was playing with the graphics memory on red warning, so I tried bumping it down to orange, and then grey, and still nothing. I can hear it, but it doesn't show.

Specs:
i5-7600, 32GB DDR4 RAM, ASRock H110M-ITX, GTX 650 2GB DDR5, Windows 10 64bits

[Lord Anestis]

Hello people how is everyone? So i have that problem with the game where my CPU hits 100 or the fps drops to 1. So just to know i have RE2 and it runs perfectly, i used the same settings as RE2 on 3 but i cant play normally, the game lags every few seconds, especially at the beginning later it kinda goes better with fewer lags and sometimes no lag at all. But at the start it lags the holy hell out of it, i cant see the intro i cant see anything i skip all this, and the gameplay is a pain in the a**. I tried all the presets from low to max, nothing fix the lag. here is my specs.

Windows 7 Ultimate
Processor: Intel Core i7 2600K 3.40 Ghz
RAM: 8GB
64 Bit
Graphics card: MSI GeForce GTX 1080 8GB

If someone could please help me, i tried everything i found on the internet and nothing can fix it. And i dont think my pc needs an upgraded as the RE2 plays perfectly with almost max settings.

[Delirium Hopps]

A)

1) PREADATORG3-730 | Predator G3-730
2) Predator G3-730
3) NVIDIA GeForce GTX 1060 3GB | 2997 VRAM
4) 23.21.13.8792
5) 16384MB RAM
6) Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
7) ESET Smart Security
8) a. ASUS VP278-4 (NVIDIA High Definition Audio) b. acer
9) Don't know, but it is
10) Europe/Germany

B)

[Render]
PCTargetAPIFallback=Enable
Capability=DirectX12
TargetPlatform=DirectX12
UseOptimizeShader=Enable
MainMenu=False
LastCrashReport=
[RenderConfig]
PCDXver=DirectX12
PCColorSpace=0
PCWindowMode=1
PCResolution=18
PCRefreshRate=2
PCFrame_Rate=0
PCVSync=0
PCRenderingMethod=0
PCImage_Quality=5
PCTextureQuality=4
PCSamplerQuality=4
PCMeshQuality=3
PCAntiAliasing=3
PCMotionBlurEnable=0
PCShadowQuality=2
PCShadowCacheEnable=0
PCAOSetting=4
PCBloomEnable=0
PCLensFlareEnable=0
PCVolumeLight=3
PCReflection=0
PCSSSS=0
PCDOF=0
PCLensDistortion=1
PCFilmGrainNoise=0
PCParticleLight=0
PCSharpnessSetting=1
[Display]
HDRmode=1
[Control_200542030]
MouseReverse=1
MouseBind=0
CameraNormalSpeed=16
CameraHoldSpeed=8

C)

On a certain distance only the Light sources will continue to light. If I am close to a light it is as it should be. It is on and it's on walls, the floor, makes reflections/shadows, etc.
If I am like 7 steps away only the source will be on. The walls are dark, shadows are gone. It is like no light is there. It happens in nearly every area. I am playing as Jill and I'm not that far in the Story since it destroys the atmosphere.

Screenshots: https://drive.google.com/open?id=16t2s7X8O9gsS2elr7qRYXVOJHY1uD1y4

[Champion of Ducks]

Originalmente postado por CaptainNeo:

1) Intel Core i7-9700K

2) Custom PC

3) NVIDIA Geforce RTX 2080 Display Memory 8010

4) 26.21.14.4575

5) SSD 500Gb, 2 Terabyte HDD (RE 3 is installed on HDD) 16GB of RAM

6) Windows 10

7) Only have windows defender, but I have that disabled.

8) Primary monitor is a DELL 2k resolution at 144 hertz. I don't know model #

9) Ordinary HDMI cable, not sure about the specifices of it.

10) US, Northwest.

The game freezes every 2 minutes for about 2 minutes, but the game audio still plays through.

This is the problem whose solution I am searching for

NVIDIA Geforce 1060; 6Gb
Win10
15.6Gb of free RAM
i7 7th Gen

what gives? I have updated my graphics driver, I got no idea why the game is freezing for a CRAZY amount of time, only to play for like 5 minutes and then freeze the same amount.

Note - freezes only seemed to happen after the prologue, 1st person didnt experience crashes, only when big Nemy comes out.

[Dantetion]

A)
Intel(R) Core(TM) i7-8700 CPU
NVIDIA GeForce GTX 1070 Ti
Windows 10
windows defender and disabled.
B)
[Render]
PCTargetAPIFallback=Enable
Capability=DirectX12
TargetPlatform=DirectX12
UseOptimizeShader=Enable
MainMenu=False
LastCrashReport=
UseVendorExtention=Enable
[RenderConfig]
PCDXver=DirectX12
PCColorSpace=0
PCWindowMode=1
PCResolution=24
PCRefreshRate=0
PCFrame_Rate=1
PCVSync=0
PCRenderingMethod=0
PCImage_Quality=5
PCTextureQuality=7
PCSamplerQuality=5
PCMeshQuality=3
PCAntiAliasing=1
PCMotionBlurEnable=1
PCShadowQuality=3
PCShadowCacheEnable=0
PCAOSetting=4
PCBloomEnable=0
PCLensFlareEnable=0
PCVolumeLight=1
PCReflection=0
PCSSSS=0
PCDOF=1
PCLensDistortion=2
PCFilmGrainNoise=0
PCParticleLight=0
PCSharpnessSetting=1
[Display]
HDRmode=1
[Control_138669385]
MouseReverse=1
MouseBind=0
CameraNormalSpeed=16
CameraHoldSpeed=8

When I play as Carlos and open the door of S.T.A.R.S office, the game will crash instantly. I try many times and always crashed at same place, I can't go on playing now.

[Intakt Tak]

IGTer and FPS problem.

It appears that there are a fixed number of key frames during cutscenes as a new area loads and higher FPS processes those key frames faster resulting in less time loss. So hifher FPS is faster ingame.

Please patch for us speedrunners. They fixed the knife atleast from RE2.

Pbly fix to this is locked framerate during cutscenes

[Bjorn Ironside]

This game is too short, you can finish it in 2 hours. Are we going to pay so dearly for a DLC?

Capcom has to create a patch to add all the things from the original RE3 that have been removed. There is still time to fix this error. RE3 Remake is much lower than RE2 Remake and this is unacceptable!

[SoftpilLoW]

When stuttering patch fix will come out ?
Disable hyperthreading every time to play RE3 is not a joke.

[malpais lanius]

DirectX12 makes the Steam overlay invisible. You enable it / turn it on, but only the Windows cursor appears and you're unable to interacte with the game menu or the Steam overlay (which is invisible, fully).

[Junkrat]

Originalmente postado por N'asher:

When stuttering patch fix will come out ?
Disable hyperthreading every time to play RE3 is not a joke.

I'm asking the same question.
Where do you disable the hyperthreading? BIOS?

[HokageSama]

I will play the game in 2 hours and 40 minutes. After using the infinite bazooka, I will do it in 1 hours and 23 minutes. Is it defective?

The multiplayer is horrible. There is no way to win playing as a survivor. Does Capcom still hesitate to invest in online games? Isn't Operation Raccoon City and Umbrella Corps enough?
Soon it will be full of hackers, Capcom games have their source codes very fragile.

I would like to request the rest of the game, please. It is incomplete with the full price.

[shano]

Can you guys please fix the hold to run bug, and with toggle run can we have it so we stop if we press the run button again thanks.

https://steamcommunity.com/app/1173690/discussions/0/1863868037150207060/

[LamGoHam]

All RE Engine games lock up when i turn HDR on. I own a HDR monitor