I lost my pets

[Zion (Zionwarez)]

I played some time ago before the new update and I bought some pets.
Now, with the new update and the new account thing, the game asked me if I want my account and I said yes. After that, my account showed my usual player name and character outfit and everything, so I thought it was right what I did. But my pets are gone. How do I get them back?

[PistachioNut]

My pets do not show up for me either, even though I have all of the pet dlc packs. I think its something with the new update and I see that all of the dlc has been delisted from the Among Us Steam Page. I hope it'll be fixed.

[Mr. Sticks]

me too

[Zion (Zionwarez)]

Seems I'm not the only one with this problem.
Really looking forward to a fix. Love my pets ^^

[loxotic]

i bought the game using five dollars and i lost my account and my pets too before the airship updatre

[le9o]

me too

[Nuno Nunes]

i some problem :(

[victoria]

Hey everyone! Sorry about that, you should have your pets if you've redeemed them and linked your accounts properly. Did you press "Proceed" when you were prompted to "Redeem Purchased Items"? It should look like this.[cdn.discordapp.com]

If you haven't then please do so that you can get your items back! If you ignored it, it should pop up whenever you restart your game, or delete your PlayerPrefs file and restart to get it to pop up. If it didn't show up or you are having trouble, email us at [e-mail] so we can help you out!

[caliq4]

What if I emailed about this but no one can help me because I hit proceed on my new computer instead of my old one? I used the same steam account but my DLCs are missing and so are all of my stats (the stats part might be from the new computer tho).

[Kuukuuchuu]

deleting the player prefs file does not help, as soon as he logs in with an acc, he can no longer find the dlcs as a guest he does this

to be honest, I've been discussing with you since the realase day unfortunately, the situation has not changed two weeks after the realse patch, you don't seem to be working on a fix either, there is zero information on this topic, you just let people run against the wall

[NANDA FER]

me too

[The Agent Smith]

thanks victoria :)

[Eijun]

Originally posted by Kuukuuchuu:

deleting the player prefs file does not help, as soon as he logs in with an acc, he can no longer find the dlcs as a guest he does this

to be honest, I've been discussing with you since the realase day unfortunately, the situation has not changed two weeks after the realse patch, you don't seem to be working on a fix either, there is zero information on this topic, you just let people run against the wall

Same bro same.
I did clicked "Proceed". But nothing happened, I'm guessing this is the reason, just freshly installed the game on Nov. 15. Together with the new update the DLCs are no longer available in the Steam Store(Delisted). So when I downloaded the Among Us the DLC didn't got downloaded with the game. No DLC files locally means nothing to transfer to the new inventory even you hit the "Proceed" button. And I'm not the only experiencing this.

Update:
Got an email from Support.

Good day!

We just wanted to ask if you already received the missing DLC/purchases you reported?

If not, can you make sure you have the updated version of the app and let us know if the DLC/purchases are still missing?

If you already received it, that's great news! Just let us know if you any more inquiries.

DLC still missing though.

[Zion (Zionwarez)]

Originally posted by victoria:

Hey everyone! Sorry about that, you should have your pets if you've redeemed them and linked your accounts properly. Did you press "Proceed" when you were prompted to "Redeem Purchased Items"? It should look like this.[cdn.discordapp.com]

Thank you!
It might be I clicked on "don't ask again" because I thought this is a window what would appear at every start. Where do I find the PlayerPrefs file?

[Neo]

well oof

[Eijun]

Originally posted by Zion (Zionwarez):

Originally posted by victoria:

Hey everyone! Sorry about that, you should have your pets if you've redeemed them and linked your accounts properly. Did you press "Proceed" when you were prompted to "Redeem Purchased Items"? It should look like this.[cdn.discordapp.com]

Thank you!
It might be I clicked on "don't ask again" because I thought this is a window what would appear at every start. Where do I find the PlayerPrefs file?

Here:
C:\Users\User\AppData\LocalLow\Innersloth\Among Us

playerPrefs Location[media.discordapp.net]