Unable to start this game

[EŠ]

The ubisoft in unable to activate this product.
I'm having this problem since yesterday, I can play Far Cry 5 just fine this problem only occurs when I try to launch New Dawn

[Ubi-Orion]

Originally posted by Babmam:

The ubisoft in unable to activate this product.
I'm having this problem since yesterday, I can play Far Cry 5 just fine this problem only occurs when I try to launch New Dawn

Hey there.

Is the error "Unable to authenticate ownership of this product"?

If so this error is usually because you're launching the game whilst signed in to this Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if you can send through a screenshot from the following folders, please. By default they will be found at the paths below, you might have one or sometimes both of these folders:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Thanks.

- Ubisoft Support

[EŠ]

Thank you for your reply, but the problem was how I launched the game. If I ran any Ubisoft game from steam it will normally boot up, but when i run it by right clicking on a steam shortcut in taskbar it will always show error "unable to activate this product". Looks like it's a strange bug, hope this helps somebody.

[76561198868336514]

Thanks for the clarification, Babmam.

I'm sure this will help a lurker if they're having the same issue. :)

- Ubisoft Support

[aint no party like a diddy party]

I cant play the game. Why did i pay for it? Please make something. This is not problem of PC or Internet!!!

[UbiBaron]

Originally posted by crack_storm:

I cant play the game. Why did i pay for it? Please make something. This is not problem of PC or Internet!!!

Thank you for contacting us, have you seen the details above, as mentioned by Babmam?

Are you getting the same error when you launch it through the Steam client?

- Ubisoft Support

[Young GuacamoleBBQPorkUndefeated]

i cant start the game and i dont know what do to and i dont understand annything with uplay when i just press start nothing happends i have tried the shortcut on my desktop and it doesent work there to i dont know what to do please help

sorry for my bad writing and english it is not my first language

[UbiBaron]

Thank you for contacting us, we're sorry to hear that's been the case.

The first thing we'd advise is verifying the game files. This will check for missing or corrupt files and replace them, which you can do through the steps in the guide here

We would also advise ensuring that Steam and the game are running with administration rights via the steps in the guide here[support.ubisoft.com]

- Ubisoft Support

[Dragonickat]

I hit play in steam after downloading it, logged into my Ubisoft account (The only one I am aware of having) And when I logged into Ubisoft connect which is what starts up instead of the actual game, it says the service is not available and to try again later. Is there a way to just start the game via steam without whatever Ubisoft connect is? And if not, how do I fix Ubisoft Connect?
Thank you for your time.

[-=SOF=-WID99]

Originally posted by Dragonickat:

I hit play in steam after downloading it, logged into my Ubisoft account (The only one I am aware of having) And when I logged into Ubisoft connect which is what starts up instead of the actual game, it says the service is not available and to try again later. Is there a way to just start the game via steam without whatever Ubisoft connect is? And if not, how do I fix Ubisoft Connect?
Thank you for your time.

Please make sure AFTER you have installed your game

go to https://ubisoftconnect.com/ and install the updated version of UBI CONNECT / Steam does not provide this with the game files on games that shipped more then 1 month ago as yes they do UPDATE UBI CONNECT QUITE OFTEN \and yes steam may install an out dated version .
see
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/installing-or-reinstalling-ubisoft-connect-pc/000063173
ALWAYS
make sure you back up your save files MANUALLY if you have other ubi titles installed
go here to see how
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/manually-backing-up-ubisoft-connect-pc-save-files/000063179
or use a save game file manager program like this one
https://www.gamesave-manager.com/
Also ALWAYS run STEAM as well as UBI CONNECT and your game with ADMINISRATOR RIGHTS ENABLED
see this page https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/run-applications-with-administrator-rights/000060505

verify your game files
see
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

..as well as RESTART your PC , <(ALWAYS REBOOT) relaunch STEAM and UBI Connect and try your game again.
Good luck , i hope you found your fix!

[76561198885856812]

Hello -=SOF=-WID99,

Thank you for sharing this!

If anyone is still experiencing crashes after performing all of the steps from above, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO 

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support