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Thanks for getting in touch with us.
I'm sorry to hear that you are unable to launch the game after the purchase.
To troubleshoot this issue, we advise you to apply the following steps in this order:
1. Check no updates are waiting to be downloaded and that Ubisoft Connect is fully updated.
2. Verify the game files[ubi.li] of the game you are trying to launch in both Steam and Ubisoft Connect, to see if this will initiate an update.
3. Run Ubisoft Connect with admin rights[ubi.li]
4. Back up your save and game files[ubi.li] then Clear the Ubisoft Connect launcher cache.[ubi.li]
5. Reinstall[ubi.li]Ubisoft Connect.
Please let us know if that resolved the problem, and you can now launch the game.