No audio for cutscenes or voice in game.

[Xperiencing]

The game launches and runs fine, but there is absolutely no sound for voices of in game characters or cutscenes. Music however works perfectly fine for some reason, on the main menu and in game. Tried a lot of fixes and nothing is working, ny advice??

[Zerde Vulpes]

I'm having this problem too. Someone please answer.

[BlahBlah]

Same, none of the solutions posted anywhere have worked.

[BlahBlah]

There still isn't a fix that works everytime. This is hell

[germanicianus]

Please turn logs on by adding /showlog to the Steam launch options of SC. This will show a log window. You could also use /log "log_file" to create a log file. This will help to locate the issue.

What did you already try to solve the issue? It could be related to Stereo/5.1, sampling rate 44100/48000 Hz, HDMI, DirectX or some driver issue.

[BlahBlah]

Originally posted by germanicianus:

Please turn logs on by adding /showlog to the Steam launch options of SC. This will show a log window. You could also use /log "log_file" to create a log file. This will help to locate the issue.

What did you already try to solve the issue? It could be related to Stereo/5.1, sampling rate 44100/48000 Hz, HDMI, DirectX or some driver issue.

I've tried literally every fix posted online except the one that involved going into your bios. None consistently fixed the issue

[germanicianus]

Please quote only the necessary parts to keep the posts short ;) .

Originally posted by BlahBlah:

I've tried literally every fix posted online except the one that involved going into your bios. None consistently fixed the issue

So the fix(es) worked sometimes, correct?

Before going further you should try this guide to make sure it's not just an initialization issue.

I assume we can fix your issue together, but I need more information.

Please post at least the following information:

• Mainboard
  
• Graphics card and driver version
  
• Sound card and driver version
  
• Windows version and patch level
  
• DirectX version - should be 9.0c June 2010[www.microsoft.com]
  
• Visual C++ 2005 Redistributable version(s)

Please turn the logs of SC on as I suggested. Within the SC options you may need to switch your "Primary Adapter" to "Windowed" to see the log window titled "Moho Log". Mark the checkbox "Spew" within that window. Within the log lines you should see this:

Playing movie c:\program files (x86)\steam\steamapps\common\supreme commander\movies\thqlogo.sfd: 2
Loading module '/lua/ui/campaign/fmv_strings.lua'
OpenMovie /movies/FMV_Campaign_Intro.sfd: 146
GameAmbience_NotifyMovieLoad for movie: FMV_Campaign_Intro
Preparing movie /movies/FMV_Campaign_Intro.sfd: 146
Preparing movie /movies/FMV_Campaign_Intro.sfd: 146
Preparing movie /movies/FMV_Campaign_Intro.sfd: 146
Preparing movie /movies/FMV_Campaign_Intro.sfd: 146
Preparing movie /movies/FMV_Campaign_Intro.sfd: 146
Preparing movie /movies/FMV_Campaign_Intro.sfd: 146
Playing movie c:\program files (x86)\steam\steamapps\common\supreme commander\movies\fmv_campaign_intro.sfd: 147
Closing movie c:\program files (x86)\steam\steamapps\common\supreme commander\movies\thqlogo.sfd: 210
GameAmbience_NotifyMovieClose: thqlogo
Closing movie c:\program files (x86)\steam\steamapps\common\supreme commander\movies\fmv_campaign_intro.sfd: 210
GameAmbience_NotifyMovieClose: FMV_Campaign_Intro

Please post your log to this thread.

Have also a look at your Windows logs after the sound issue occurred to see if they contain some useful information.

Please also try to disconnect all audio connections from your computer except your speakers connected to analog line out. Important: This also means to connect your monitor using DVI or VGA, because HDMI and DisplayPort include audio.

[germanicianus]

Any update on your issue? Have you resolved it?

[BlahBlah]

Originally posted by germanicianus:

Any update on your issue? Have you resolved it?

nope. I just gave up because in all my searches for a fix, log posts never lead to a fix. Every single time people just said "it's magically working for me now even though I did nothing but restart". Unfortunately, I've restarted at least 20 times now and none of them have gotten it working.

[germanicianus]

That would be a pity because my time for the detailed post would be wasted. I‘m a software developer, so you can have more trust ;) . Have you read my post completely and checked the links and logs?

Restarting again and again won‘t help.

Please try at least my last advice regarding your audio connections. The drivers and software should initialize correctly if there is only one analog audio output connected.

[germanicianus]

Originally posted by germanicianus:

Please try at least my last advice regarding your audio connections. The drivers and software should initialize correctly if there is only one analog audio output connected.

But you need to do one restart after changing the connections to be sure :) .

[xampx186]

nice

[Jack_Jack]

Probably your game is installed Drive D or E or F.
I recommend that you move game to Drive C of your HD that will solve this bug on Steam with this game.

[germanicianus]

Originally posted by xampx186:

nice

What do you mean?

Originally posted by Jack_Jack:

Probably your game is installed Drive D or E or F.
I recommend that you move game to Drive C of your HD that will solve this bug on Steam with this game.

Mine is located on partition D (same drive), but I don't have audio issues. Nevertheless I had starting issues. That's why I wrote my guide Avoiding Crash on Startup (aka error 0xc0000005) on Windows 7 SP1 64-Bit. I've tried mostly everthing including hardlinks because my C (OS) partition is small and full. I already suggested BlahBlah to try the guide.

[BlahBlah]

Just wanted to chime in that, yet again, it magically fixed itself once I turned the computer back on this morning. Did nothing different, did not shut down in a different way, no settings altered, nothing reinstalled, absolutely nothing.
To anyone in the future google searching this and finding this post, just launch the game once every morning and pray that today is a lucky day like I did.

[germanicianus]

Speaking as a software development engineer it's extremely likely that there is a race condition regarding audio device initialization.