UE4 Fatal Error crash (Solved)

[Rain]

Can't find any good solution to this even tho many report it. Someone here got a good advice?
GTX 1050Ti / 16GB RAM

[KissyKitty]

- Buy a real copy of the game if you do not have it already.

- Completely uninstall and reinstall the game and manually delete steamapps\common\OCTOPATH TRAVELER\ wherever you have it in C:\ or D:\ or whatever in case you used any mods like Octopus Trapper or something.

- Use "Display Driver Uninstaller" (DDU) to remove the current display driver completely then install new driver from Nvidia website.

- If you are using Windows 10 LTSB 2016; Upgrade. To find out, run "winver" and please post your exact Windows version.

- If your system/videocard is overclocked, return it to stock.

[Rain]

It's a real version (tho i get why one would think otherwise because the only fix is one for the cracked version)

Already did a reinstall as well as a GPU reinstall (found that other games have UE4 errors as well and it was suggested there)

Windowsversion is 1903 OS Build 18362.449

I did no overclocks, it's a laptop and i don't know if i even could overcklock ^^

Thank you for your time and reply

[Rain]

Just found out about the Trapper mod, could that fix it?

[KissyKitty]

I'm curious if your machine can run UE4 at all? Do you have any other games that use it?

Can also try tech demos if you don't:

https://www.techpowerup.com/download/unreal-engine-4-five-tech-demos/

I don't think any mods would "fix it" as the game should be able to run on your machine by default without any mods, but like anything in life, experiment and see.

Other suggestions:

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- Try running the game's direct executable as Administrator (Right-Click Run as Administrator)

- Try going into Documents\My Games\Octopath_Traveler\Config\WindowsNoEditor\GameUserSettings.ini

Delete FullscreenMode=0
Set PreferredFullscreenMode=1
(Force the game into Windowed mode)

Or just completely remove the entire Config folder too, that works.

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- Try setting Display Scaling to 100% in Windows 10

- Try updating your laptop's BIOS, Chipset Driver, Intel HD Graphics driver from your laptop's manufacturer's website

- Try shutting off any antivirus/firewall software temporarily to test

- Try checking if your laptop has any RAM issues by booting into Windows Memory Diagnostics (Just do a search for it, click Restart now and check for problems)

- Try completely scanning your computer for malware using HitmanPro, Malwarebytes, ADWCleaner, RogueKiller

-Try DISM and SFC repair for Windows 10 using Administrative Command Prompt:

dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

[Rain]

Changing config didn't work

Display settings to 100% didn't work

Shutting of windows defender (only using that one, no issues so far) didn't work

Malwarebytes didn't find anything

RAM check didn't report any issues.

I am now downloading the benchmark before i'm doing any more steps. If they don't work that's on me i guess. Gamestop already said they are not taking it back, R.I.P my Birthday present then :/

[Rain]

The demo doesn't even start, seems like i can not run UE4, that sucks hard :/

[KissyKitty]

This is certainly a hard issue. I tested it out directing the game to run on both Intel HD integrated laptop graphics and Nvidia dedicated GPU so it's not some incompatibility with either of those...

You could also try directing the game manually in the Nvidia control panel to use Integrated graphics and just see if anything changes. It will run it at 60fps if you have to go that route.

Is there anything in Documents\My Games\Octopath_Traveler\Logs\ which might be able to give us some more info? I don't have any logs there, but you might.

Some people are reporting that pre-400 GeForce drivers are something else to try:

https://www.geforce.com/drivers/results/125516

I don't know if you have already tried the laptop manufacturer's GPU, Chipset and Intel HD GPU drivers too.

[KissyKitty]

Something else interesting I found digging in the game files,

steamapps\common\OCTOPATH TRAVELER\Engine\Extras\Redist\en-us

Try installing UE4PrereqSetup_x64

[Rain]

I tried forcing the integrated once to see if it's a dedicated GPU issue but it didn't work with integrated either, same error message. I could give you a screenshot of the error message if that would help you?

Downloading the driver you linked me now and after that i'll try to find that setup you mentioned. Thanks again for your time and effort

Haven't updated my manufacturer stuff, to afraid to screw up :/

[Rain]

Pre 400 driver didn't work, that one setup installed successful but didn't change the outcome and the logs folder is empty. sfc /scannow did repair some files


LowLevelFatalError [File:E:\Work\Kingship\PC\Develop\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 233]
Result failed
at E:\Work\Kingship\PC\Develop\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Viewport.cpp:289
with error 8876017C


0x0000000073DDA839 KERNELBASE.dll!UnknownFunction []
0x0000000051C2369B Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051BF1838 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x000000005203E54E Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x000000005202F3CA Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x000000005203612B Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x00000000523E81D6 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x00000000523E5FEB Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x000000005251FC8D Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000052520324 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051EEDC92 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051EFE6FC Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051EFE1BC Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x00000000529496BC Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000052703DE3 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051AE4171 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051ADFF7A Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051AE017A Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000051AE6770 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x0000000053315417 Octopath_Traveler-Win64-Shipping.exe!UnknownFunction []
0x00000000756A7BD4 KERNEL32.DLL!UnknownFunction []
0x00000000760ACED1 ntdll.dll!UnknownFunction []
0x00000000760ACED1 ntdll.dll!UnknownFunction []

[KissyKitty]

Yeah this is a super complex thing that needs a programmer to understand. I don't know how to access an official repository for the Unreal Engine 4 source code to view, but it looks like this dude has a copy from 2-3 years ago for some reason...

https://github.com/soxueren/EpicGames-UnrealEngine/tree/master/Engine/Source/Runtime/Windows/D3D11RHI/Private

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If we look at line 233 in D3D11Util.cpp we have code for "void VerifyD3D11Result" which I assume verifies that the video device supports DirectX/Direct3D 11

If we look at line 289 in D3D11Viewport.cpp we have something involving the establishment of VSYNC, from what I gather:
/** Blocks the CPU to synchronize with vblank by communicating with DWM. */

******************************

So basically what I gather is that Unreal Engine 4 is not able to determine that any of your video devices can support DirectX/Direct3D 11

Now, an interesting aspect here is that I myself do not have any of those folders that you have such as "\Develop\Engine\Source\Runtime\Windows\D3D11RHI\" etc etc. I do not know why those are there and why you have them, other people have them and I do not. I don't know if this has something to do with having the Epic Games launcher (I don't use it so I have no idea), if it has something to do with these games being installed on a separate drive (E: Drive), if you are some sort of game developer or what is going on there exactly. There are a few other people across the Internet who have almost identical errors that you do with that exact same error code "8876017C" and I noticed that they too have those mysterious folders there on D:\ or E:\ drives with all of the UE4 source code for some reason. Perhaps someone hopefully on here besides me can tell us why the heck someone would even have any of that.

Beyond that, I would say that if you are a developer who uses Unreal Engine, there must be some way for you to download an update for it. I can't see how as I do not have an account. I don't know if this has to do with anything, but it looks like there is a recent hotfix 4.23.1 which has a fix for D3D11RHI!VerifyD3D11Result() in d3d11util.cpp:

https://issues.unrealengine.com/issue/UE-65222

https://forums.unrealengine.com/unreal-engine/announcements-and-releases/1676103-4-23-1-hotfix-released

No idea if relevant, just thought I would mention it.

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Based on the circumstances, I would try reinstalling the game to your C:\ drive (It is only like 3GB) and give that a try while disconnecting/temporarily shutting off the E:\ drive. I only say this as I do not understand why you have those folders and the game is trying to point to there at all when I do not have any of those folders in my install. I ASSUME it is because for some reason or other, the game and other UE4 games are identifying that you have the entire UE4 engine on your E:\ drive for whatever reason and it is pointing to there instead of just not needing any of that at all like in my install.

If that doesn't work, try installing the Intel HD Graphics driver from your laptop manufacturer's website based on the closest evidence I could find in a related thread for anyone who managed to fix this:

http://discourse.automationgame.com/t/game-crashes-on-startup-ue4/25148/8

Another fix is everything else fails is roll back to Windows 10 version 1809 if you can. I've fixed a lot of computers in my day and one of the fixes when absolutely nothing else worked was to use the previous build of Windows 10 when things worked properly. It seems like your computer is clean, generally problem and error-free and you don't have much if any bloat or any programs besides games probably and your game development work.

The problem here is that Unreal Engine 4 cannot identify that your videocard supports DirectX/Direct3D 11 which is a very low-level thing which likely has to do with some janky way that Windows 10 1903 is not communicating correctly between UE4, Intel HD Graphics and your 1050ti. That is my best guess.

[Rain]

Funny thing is: I do not even have an E drive. Only C which is my SSD where it is installed and D which is my HDD and no, i am not at all a developer of anything ^^

I was just about to do a clean install of win 10, just need to find a how to guide for that. Already prepared the stick and got the ISO.

[KissyKitty]

Yep, a reinstall is the hidden last option too I didn't mention but it's pretty much come to that stage realistically. I don't think anything is wrong with your hardware, it is just Windows 10/UE4 being janky and directing the game to look in a drive you don't even have ...

It's real easy, just use Rufus to burn the .ISO to a USB drive:

https://rufus.ie/

Partition scheme GPT, target system UEFI

Then use whatever function key your laptop uses to access the boot menu, Common boot menu keys to access the boot menu are F2, F10, F12, Delete or enter the BIOS and manually set the USB drive as the boot device.

When it starts the setup, you will typically have 4 partitions under "Drive 0", just delete them all (Not anything for Drive 1 obviously) then when you just have Drive 0 with free space, click Next and that is pretty much it.

Only other sidenote is you might want to predownload networking drivers like the manufacturer-provided WLAN driver just in case you are stuck with a laptop with no Internet access.

[KissyKitty]

Also ah... I hate to have to point this out but back to my original statement

Originally posted by KissyKitty:

- Buy a real copy of the game if you do not have it already.

For some odd reason your exact error post is on Reddit under a certain ... Yeah. I think you know.

[Bijuklich]

i had that crash for a few days now (since i reinstalled windows few days back) idk for amd, but i found somewhere on youtube just now to enable intel virtual technology....so i reinstalled octopath traveler cpy, used crackfix, restarted, went to bios, IVT was disabled so i enabled that, booted windows, started game and now works perfectly....should work for steam version also