Graphic issues with horses

[thecomedian]

Does anyone else have the problem that the horses are missing or not loaded in front of the carriages?

[Ubi_TheBerry]

Originally posted by thecomedian:

Does anyone else have the problem that the horses are missing or not loaded in front of the carriages?

Hey thecomedian,

Thanks for reaching out to us with this!

As of writing, we haven't had any other reports regarding issues with the horse and carriages in-game.

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And have you attempted any troubleshooting steps since encountering this, such as updating your GPU drivers or verifying the game's files[ubi.li]?

- Ubisoft Support

[patrick.pazdernik]

Yeah, can confirm that I have the same problem. Horses are missing in front of any kind of carriages/coaches, especially those NPC coaches rolling through the streets of my villages/cities. It's kind of weird looking as it seems like the entire linkage connecting the horses with the cart is missing and they're just rolling on the back tires...
Perhaps is not a visual bug... could also be some kind of the first version of electric coaches. ;)

Specs:
GPU: Nvidia RTX 3080, CPU: Intel Core i5-12400, 32GB RAM (3200Mhz), Win11,
LG 144hz WQHD Monitor connected via DisplayPort....

I just got these issue with the latest update. I cannot tell if it's really due to the update because between the two latest updates I also changed from an GTX 1080Ti to the RTX3080...

I also tried to switch between DX11 and DX12 but this didn't change anything.

[Awenn]

Funny, I have the same issue - there are horses missing in some of the carriages, not all though. However, if this glitch is present, it is always with the same type of carriage. I tried lowering graphics details, even verifying the game´s files- it did not work. I do not use a steam version of the game (i play through Ubisoft Connect).
Specs: GPU: Nvidia GeForce GTX 1060 3GB, CPU: AMD Ryzen 5 7600X, 32GB RAM, Win11.

[Barlok]

Same issue here, some ambient carriages are missing their horses. Latest GPU driver is installed, verified game files. Running the game as admin or lowering graphics settings changes nothing. Glitch occurs also on brand new savegames.
Specs:
GPU: Nvidia GeForce RTX 2070 SUPER; CPU: Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz; RAM: 16.0 GB; Windows 10; Desktop

I play through Ubisoft Connect (I don't own the game on Steam)

[76561199205081135]

Hi Everyone !

I've taken note of your reports, and I wanted to thank you for the additional details provided !

In addition to these elements, I also invite you to provide us with the following :

- Were mods active on the saves where the Issue occurs ?

- Videos of the Issue (Youtube / Dailymotion link for example)

Don't hesitate to reach out to us if you'd like to provide additional information, or if you have questions !


- Ubisoft Support

[Barlok]

Originally posted by Ubi-MrM:

Hi Everyone !

I've taken note of your reports, and I wanted to thank you for the additional details provided !

In addition to these elements, I also invite you to provide us with the following :

- Were mods active on the saves where the Issue occurs ?

- Videos of the Issue (Youtube / Dailymotion link for example)

Don't hesitate to reach out to us if you'd like to provide additional information, or if you have questions !


- Ubisoft Support

Hi,
in my case, no mods at all are used. No difference between DX11 or DX12. I do play with all major DLC. It seems that most of the time the horses run away when quickly moving the camera across an island when zoomed in or jumping through the minimap to a different island. Same when switching sessions.

I don't have a video but it is the same glitch mentioned in these two forum posts here:

https://discussions.ubisoft.com/topic/181948/missing-horses-in-front-of-carriages?lang=en-US
https://discussions.ubisoft.com/topic/181063/musik-setzt-aus-und-grafikfehler?lang=de

[Ubi_TheBerry]

Originally posted by Barlok:

Originally posted by Ubi-MrM:

Hi Everyone !

I've taken note of your reports, and I wanted to thank you for the additional details provided !

In addition to these elements, I also invite you to provide us with the following :

- Were mods active on the saves where the Issue occurs ?

- Videos of the Issue (Youtube / Dailymotion link for example)

Don't hesitate to reach out to us if you'd like to provide additional information, or if you have questions !


- Ubisoft Support

Hi,
in my case, no mods at all are used. No difference between DX11 or DX12. I do play with all major DLC. It seems that most of the time the horses run away when quickly moving the camera across an island when zoomed in or jumping through the minimap to a different island. Same when switching sessions.

I don't have a video but it is the same glitch mentioned in these two forum posts here:

https://discussions.ubisoft.com/topic/181948/missing-horses-in-front-of-carriages?lang=en-US
https://discussions.ubisoft.com/topic/181063/musik-setzt-aus-und-grafikfehler?lang=de

Thanks for these Barlok!

I've gone ahead and reported all three threads to the team of the issue so they can investigate.

When we have more information available, we'll let you know!

- Ubisoft Support

[thecomedian]

Sorry for the late answer.

I have an rtx 3070 mobile drivers are up to date plus a Ryzen 7 5800HS and 16GB RAM
I don't use mods and play with all dlc including the cosmetic ones.

Kind regards

[thecomedian]

I think the error occurs when I scroll from island to island the horse and carriage teams spawn without horses.
Not all.
Happens to me in the new world too.

In enbesa not.

By the way, I play via u play.

I'm a big fan of the game and I hope you get this fixed.

[DARKNESS]

Same issue as reported by others, no mods installed.

[Ubi-Pegasus]

Hey there,

Thanks for letting us know and updating us with your specs as well, thecomedian.

As mentioned, this report has been passed on and is currently being investigated.

If we require any more information at all, we'll be sure to reach out to you for this.

I apologize for any inconvenience in the meantime and hope this doesn't impact your gameplay too much.

- Ubisoft Support

[Pz.506]

Bought in epic games store, same issue happens. It is very annoying to immersive the game. It is good to hear fast fix of this.

[76561199205081135]

Originally posted by Pz.506:

Bought in epic games store, same issue happens. It is very annoying to immersive the game. It is good to hear fast fix of this.

Hi !

I've also taken note of your report, and I'm sorry to hear that the Issue is impacting your experience !

The problem has been reported to the relevant Team, and the investigation is ongoing.

We'll let you know on the forums as soon as new information is available, and we thank you for your patience and understanding in the meantime.

Feel free to reach out if you have questions, or if there's anything else we can help you with !


- Ubisoft Support

[Sir Quibbled]

Has anyone had any lucks in seeing what causes this? Seems like its been a issue for a while.

[Ubi-Thorlof]

It should not be an issue anymore from tomorrow onwards after the update - check the release notes: https://steamcommunity.com/games/916440/announcements/detail/6384455987839330488