The game doesn't go beyond LOADING

[Paufranne]

I bought the game with all the expansions a while ago, however I decided to play ANNO 1800 ca. 2 weeks ago.

The game opens when I click PLAY (either on Steam or via Ubisoft Connect), however whenever I click START GAME, the game goes to the LOADING stage and never goes beyond that, even if I leave it for 2 hours.

I tried starting the game with and without the DLCs, with directX and directX11, running the game as the administrator.

The result is always the same.

[pope2014]

I'm experiencing similar issues
Steps to reproduce:
1) Click play from Steam Library
- ubisoft connect pops up and loads
- I see anno 1800 pop up and load
- then 5 seconds later it 'crashes' and aborts
- I see that ubisoft connect popup for a second or two then nothing

This has been happening now for me for about three weeks.

[Paufranne]

It seems in your case the game doesn't even open.

In my case, I can see the menu, choose my profile picture, colour, add name etc, but when i click to start the game or scenario, I see a loading screen (the one where one receives tips) that never ends.

[Tuxedo]

Just a guessing, before you load your Game go to settings and check your Screen
resolution and if you run the Game in "Fullscreen" instead of "windowed" or
"windowed Fullscreen".

That might cause the issue you can't see that particular button on the bottom.
Like i said just a guessing.

[Paufranne]

Thank you for your suggestion.

Unfortunately, whichever resolution or version (windowed or not) I tried, the result is the same: the screen freezes ('not responding' sign appears above) and I'm given the option to either wait (it doesn't change anything) or quit the application.

[Ubi-WheelyDuck]

Originally posted by Paufranne:

Thank you for your suggestion.

Unfortunately, whichever resolution or version (windowed or not) I tried, the result is the same: the screen freezes ('not responding' sign appears above) and I'm given the option to either wait (it doesn't change anything) or quit the application.

Hey Paulfranne, sorry to hear that you have been having trouble when trying to launch Anno 1800 despite your troubleshooting.

To rule out some common causes of issues I have some tips I would advise trying below:

- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]
- Perform a clean boot [support.microsoft.com] to ensure no other applications are interfering
- Complete a System File Check [support.microsoft.com] to ensure your system files are behaving as intended

Should you then continue to have trouble, it would be really beneficial to take a look at your Dxdiag[support.ubisoft.com] and Msinfo[www.ubisoft.com] so that we can get a deeper look at the problem.

These files can be attached to a new case[support.ubi.com] so that we can take a look.

Many thanks in advance

[scaramunja]

I think you need to authenticate on the ubi soft site.