Ac3 Remastered Stutter

[Kazama84]

Hi,
I'm playing ac3 remaster but I've experienced a weird stutter every minute or so, regardless of any graphic settings;
It happens in game and during Cutscenes.

Does anyone experience this issue?

I5 11400
Rtx 3060Ti (with laest drivers installed)
16gb Ram DDR4 3200mhz
Win 10

[Ubi_TheBerry]

Originally posted by Kazama84:

Hi,
I'm playing ac3 remaster but I've experienced a weird stutter every minute or so, regardless of any graphic settings;
It happens in game and during Cutscenes.

Does anyone experience this issue?

I5 11400
Rtx 3060Ti (with laest drivers installed)
16gb Ram DDR4 3200mhz
Win 10

Hey Kazama84,

Thanks for reaching out, sorry to hear the game is stuttering.

Could you please ensure that you give the additional steps[support.ubisoft.com] in our guide a try, including verifying the game's files[ubi.li]?

And are you running the game at anything higher than 60fps / 60hz?

- Ubisoft Support

[Kazama84]

Hi,
thanks for your answer,

i've already verify files, downed all settings to minimum, change fullscreen\borderless, 144hz or 60hz but nothing changed.

The game is buttery smooth 60fps but, every 60 seconds or so there is a frame drop to 55fps that last 1-2 seconds, then it goes at 60 fps again.
Sadly, nothing that i've tried worked...

[Kazama84]

I think i've finally found the issue:

i was sitting in front of AC3R main menu and noticed that the stutter happens even there every TWO MINUTES.

I went to check in windows event viewer and every two minutes there is this note (i'm italian):
"Windows Installer: riconfigurazione del prodotto completata. Nome prodotto: Microsoft GameInput. Versione prodotto: 10.1.22621.1863. Lingua prodotto: 1033. Produttore: Microsoft Corporation. Riconfigurazione riuscita o stato di errore: 0."

I think it's this the issue but how i can resolve this?

[Ubi_TheBerry]

Originally posted by Kazama84:

I think i've finally found the issue:

i was sitting in front of AC3R main menu and noticed that the stutter happens even there every TWO MINUTES.

I went to check in windows event viewer and every two minutes there is this note (i'm italian):
"Windows Installer: riconfigurazione del prodotto completata. Nome prodotto: Microsoft GameInput. Versione prodotto: 10.1.22621.1863. Lingua prodotto: 1033. Produttore: Microsoft Corporation. Riconfigurazione riuscita o stato di errore: 0."

I think it's this the issue but how i can resolve this?

Thanks for the update Kazama84!

Taking this into account, could you please perform a system file check[ubi.li] and let us know if there's any change?

- Ubisoft Support

[Kazama84]

Originally posted by Ubi_TheBerry:

Originally posted by Kazama84:

I think i've finally found the issue:

i was sitting in front of AC3R main menu and noticed that the stutter happens even there every TWO MINUTES.

I went to check in windows event viewer and every two minutes there is this note (i'm italian):
"Windows Installer: riconfigurazione del prodotto completata. Nome prodotto: Microsoft GameInput. Versione prodotto: 10.1.22621.1863. Lingua prodotto: 1033. Produttore: Microsoft Corporation. Riconfigurazione riuscita o stato di errore: 0."

I think it's this the issue but how i can resolve this?

Thanks for the update Kazama84!

Taking this into account, could you please perform a system file check[ubi.li] and let us know if there's any change?

- Ubisoft Support

Hello,

It seems that a system files check and repair had fixed the issue with Xbox gaming service, thanks

[76561198885856812]

Hello Kazama84,

Thank you for the update!

I'm glad that the issue has been resolved for you.

Happy gaming and if you have any additional questions, please let us know.

- Ubisoft Support

[LycanParzival2000]

hello kazama84,
I am new to this game. I just purchased it and this game asks for CD Key which is not in my email receipt. Could you tell me where can i find CD Key?

[MASTAN]

Originally posted by abitheiva2015:

hello kazama84,
I am new to this game. I just purchased it and this game asks for CD Key which is not in my email receipt. Could you tell me where can i find CD Key?

If you got this game with AC Odyssey Season Pass then run AC Odyssey first. It will activate AC3R on your Ubisoft account and it won't ask for a key anymore.

[Ubi-Cintre]

Originally posted by abitheiva2015:

hello kazama84,
I am new to this game. I just purchased it and this game asks for CD Key which is not in my email receipt. Could you tell me where can i find CD Key?

Hiya, thanks for contacting us.

I would follow MASTAN's advice (thanks !). Since AC3 remastered comes with the Season Pass, you first need to launch the game in order to activate the additional content.

Let us know if you have any more questions !

- Ubisoft Support