Game Won't Even Launch

[Thortok2000]

Since day one, this game will not launch for me. The Ubisoft player loads up the first time, says syncing saves, then disappears. Then nothing. There's no window that occurs, no process on the taskbar, both steam and the ubisoft launcher act like the game only ran for a couple seconds.

A crash report even occurs in windows error reporting for ACIII.exe.

This is different from another issue some have had where the process loads but doesn't display correctly; this is often resolved by editing the ini file so it can launch with a different configuration.

My issue, and many other people's issue as well, is that it won't even launch at all, with any configuration.

It's completely broken.

And it's interesting to note, this is only AC3. Liberations loads perfectly fine. Just AC3 won't.

I created a support ticket on day one and despite my constant demands, they do not appear to have a bug report system and are continuously giving me responses like my system (which far exceeds the necessary to play in 4k even) is somehow not supported.

I've gotten responses from "AC3 won't run on windows 10" (and referring to the original, not the remastered, even though the original runs fine on windows 10, and I specified my ticket was for the remastered version) to "your windows isn't up to date" (even though it is) and more.

Not once have they acknowledged the issue is on their end or indicated they have any plans to attempt to patch it at all.

This is completely ridiculous. If I had paid for this game and not gotten it as part of odyssey season pass, I'd be demanding a refund.

[Kuribo]

I'm having the same issue. Have you resolved it now?

[Thortok2000]

Nope they are still saying that my hardware isn't supported and refusing to file a bug report and fix it. Asking for office of the president at this point.

[Weird Potato]

You should get that fixed. The game works fine.

[Thortok2000]

Not for me and anyone using the 'Shadow' service it doesn't. =P

[Weird Potato]

Originally posted by Thortok2000:

Not for me and anyone using the 'Shadow' service it doesn't. =P

What is " the Shadow service"?

[Lupusdeus1]

I have the same problem...

[Lupusdeus1]

okee for me i found the solution.
i have my steam on my second harddrive(d;) , and uplay on the windows harddrive(c;) .
so my games from steam are all on (d;).
i replaced assassins creed to (c;) and it worked!
so mabey try that.

hope it also works for you!

[Thortok2000]

I only have one hard drive so that fix doesn't work for me.

I actually tried creating a virtual hard drive and moving it there but that didn't work either.

[Thortok2000]

Originally posted by Worst Name Ever:

Originally posted by Thortok2000:

Not for me and anyone using the 'Shadow' service it doesn't. =P

What is " the Shadow service"?

Cloud gaming. https://shadow.tech

[Weird Potato]

Why not stop trying use niche obscure methods and just install and play the damn thing. It works fine.

[Thortok2000]

It's installed, but can't play. Again, it does not work fine, it doesn't even load.

I understand that it works for most people. That doesn't mean it works for everyone.

[Weird Potato]

Originally posted by Thortok2000:

It's installed, but can't play. Again, it does not work fine, it doesn't even load.

I understand that it works for most people. That doesn't mean it works for everyone.

Because PEBKAC. Yes, it does work fine, you're doing it wrong. Stop using virtual hard drives, Shadow Service and all this crap and just install the game lol

[Thortok2000]

Originally posted by Worst Name Ever:

Originally posted by Thortok2000:

It's installed, but can't play. Again, it does not work fine, it doesn't even load.

I understand that it works for most people. That doesn't mean it works for everyone.

Because PEBKAC. Yes, it does work fine, you're doing it wrong. Stop using virtual hard drives, Shadow Service and all this crap and just install the game lol

I think there's a PEBKAC on your end of things.

The shadow service allows me to play games that my computer otherwise doesn't have the system specs to play. That's the entire point of the thing. I'm able to play AC odyssey in 4k at max settings for instance. My local computer barely loads AC odyssey at minimum settings.

There's no difference between using a Shadow and using any other windows 10 computer. It's just different hardware that's less mainstream. Every other video game out there, including every other AC game, plays on it just fine.

The problem is because the hardware isn't mainstream, they didn't code for it. They didn't do a good enough job writing the code, so although this error is invisible to most users and the game loads anyway, on this set of hardware, it doesn't.

Also of note is that not only shadow users are affected, a number of other people with different hardware are also having the same issue. Chances are if they ever do finally get around to fixing it for them, it'll fix it for the Shadow people too, whether they tested it on Shadow's hardware or not.

They're just too lazy to actually fix it and giving excuses instead of resolutions.

[Thortok2000]

Originally posted by Worst Name Ever:

Originally posted by Thortok2000:

I think there's a PEBKAC on your end of things.

Uh .. I'm not the one with issues genius.

You seem to be having issues right here in this thread.

Originally posted by Worst Name Ever:

Originally posted by Thortok2000:

The problem is because the hardware isn't mainstream, they didn't code for it.

ding ding ding! we have a winner.

Said this from the beginning, so what's your failure to understand?

Originally posted by Worst Name Ever:

Originally posted by Thortok2000:

They didn't do a good enough job writing the code,

Aww! you were starting to make sense :(

Here's what makes sense: They do their job and fix the bug. There's nothing that prevents them from doing it. It's not going to make the game not work for everyone else.

Also, every other video game that exists wasn't coded for this hardware, but guess what, it works anyway. Wrap your mind around that. How come all those games work but this one doesn't? Maybe you'll come to the obvious conclusion....they didn't do a good enough job writing the code.

Especially when you consider that people who DO have mainstream hardware ALSO get this bug (albeit very rarely) then maybe you'll start to understand. The problem's in the code. And this hardware thing is just their excuse to not do their job and fix the game.

[LocoJay]

I am having the same problem on AC Origins and Odyssey. I am installing and running on my PC. The splash screen loads for Origins and Odyssey but nothing else. On AC3 remastered it loads the game for a half a second then crashes to desktop.