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Traltwin Apr 19 @ 10:19pm
Cash Outfit Refund
I bought an outfit for the Necromancer... and now with all the graphical updates... it's OOZING disgusting liquid out of every hole in the armor/out of her head and face... It's disgusting and this is not what I paid for...

How do I get a refund to at least get the Points back so I can get an outfit that at least I know what I'm buying without feeling I got tricked into buying something I didn't want?
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Originally posted by Tyyne:
Contact their support or Steam support directly. However, considering it's been over a year, I am very doubtful they will compensate / refund it but at least you can ask them?
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Showing 1-12 of 12 comments
Ajax Thy Knight Apr 19 @ 10:23pm 
You know I feel bad because I think the only way you can get a refund is via a support ticket but also the armours quite literally let you preview their effects and how they function in the game. Next time you buy shop items actually look into what you're paying for mate!!!
#1
Traltwin Apr 19 @ 10:24pm 
Originally posted by Ajax Thy Knight:
You know I feel bad because I think the only way you can get a refund is via a support ticket but also the armours quite literally let you preview their effects and how they function in the game. Next time you buy shop items actually look into what you're paying for mate!!!
That's just it... I bought it BEFORE the graphic update like a year ago... so I feel lied to.
#2
Caz Apr 19 @ 10:35pm 
Originally posted by Traltwin:
Originally posted by Ajax Thy Knight:
You know I feel bad because I think the only way you can get a refund is via a support ticket but also the armours quite literally let you preview their effects and how they function in the game. Next time you buy shop items actually look into what you're paying for mate!!!
That's just it... I bought it BEFORE the graphic update like a year ago... so I feel lied to.
Lied to? o.0???? That's an odd take.
#3
Traltwin Apr 19 @ 11:54pm 
Originally posted by Caz:
Originally posted by Traltwin:
That's just it... I bought it BEFORE the graphic update like a year ago... so I feel lied to.
Lied to? o.0???? That's an odd take.
Not really an odd take... the armor I bought looked a particular way ... and it's the only armor set in the shop that has this super flat 2-D 'special effect on it' ... Back when I bought it though, it didn't have any effect on it.

I'd rather have those points to spend on a good looking cosmetic, else it'd be nice to know for all current/future cosmetics "We will change this whenever/however we want, so what you buy may not be what you'll have in the future!"

I wanted to support them and buy a badass looking armor set at the same time, but now it looks like crap because the textures look horrid with the graphical update.

Not at all an odd take.
#4
The author of this thread has indicated that this post answers the original topic.
Tyyne Apr 19 @ 11:57pm 
Contact their support or Steam support directly. However, considering it's been over a year, I am very doubtful they will compensate / refund it but at least you can ask them?
#5
Traltwin Apr 23 @ 9:14am 
Originally posted by Tyyne:
Contact their support or Steam support directly. However, considering it's been over a year, I am very doubtful they will compensate / refund it but at least you can ask them?
Finally a non-troll answer... Thank You.

Yeah I sent in a ticket the other day... hoping they at least see how frustrating this is... it's not like I'm saying for Money back.
#6
pezz Apr 23 @ 9:42am 
Not sure why you are getting so much hate.
If you bought a red Ford mustang, and a year later, a Ford rep showed up in your driveway and painted it black, thats messed up.

But you do the same thing in a video game, and anti social weirdos that tie their personal identity to a video game get so upset when you point out a valid issue, they get ravenous.

Goodluck OP. Sorry bout the BS.
#7
PvWolf666 Apr 23 @ 12:15pm 
I like the ooze
#8
Traltwin Apr 23 @ 1:31pm 
Originally posted by pezz:
Not sure why you are getting so much hate.
If you bought a red Ford mustang, and a year later, a Ford rep showed up in your driveway and painted it black, thats messed up.

But you do the same thing in a video game, and anti social weirdos that tie their personal identity to a video game get so upset when you point out a valid issue, they get ravenous.

Goodluck OP. Sorry bout the BS.
Yeah ... "Nick" said no ... looks like I'm going to never buy another store purchase from them again ... that's a horrible business practice.
#9
Traltwin Apr 23 @ 1:31pm 
Originally posted by PvWolf666:
I like the ooze
Good for you, I don't like the look of it personally, as it wasn't there when I purchased it... I wonder if there's a mod to get rid of the effect... :-\
#10
Oreo Apr 23 @ 1:42pm 
Yeah, this feels really scummy from whomever "Nick" is. Did you provide pictures of what it looked like before? They should definitely compensate you, something on the store of equal or lesser value. Honestly I would keep pressing the issue, that's honestly gross that they won't do anything about it. You paid for something that now looks entirely different/has different effects on it, when it did not previously and that was what the purchase was based on.
Last edited by Oreo; Apr 23 @ 1:44pm
#11
Sacrefice Apr 23 @ 2:27pm 
The major problem with these issues often are the TOS. I haven't read them myself but usually they include something like "we reserve the right to change things in the future" or something like that, don't know the exact english lingo for that. Still sucks tho
#12
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Last Epoch > Steam-related Discussion > Topic Details
Date Posted: Apr 19 @ 10:19pm
Posts: 12

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