Stuck in "The Keeper Vault" quest

[DrIstvaan]

I played the game (offline, cycle character) yesterday until the point where I activated the Northern Road portal. Today, I wanted to proceed with the quest but seem unable to do so -- the quest says "Speak with the Keeper Guard", and there is a female character whom I assume to be that guard (as she has a yellow icon over her head) to the North-East of the portal, but I can't talk to her - she just says "Hmm?" when I click on her. As I go from the portal to her location, a disembodied voice says "I'm sure you have questions, but first, let me check and make sure the Epoch's safe", not sure if it has something to do with my inability to "speak" with that NPC.

Does anyone have an idea about this?

[Abomination713]

Go back and escort the old man. So many of you leave him behind.

[DrIstvaan]

Ah, yes, for some reason, Balthas was at the entrance of the North Road. But I'm pretty sure I didn't "leave him behind" - as I said, I did get to the portal yesterday, and I suppose he must have come with my char, and now the game didn't show in any way that he was back at the entrance. In fact, his voice was where he was supposed to stand...
Thanks for the pointer.

[Tarkhax]

Originally posted by DrIstvaan:

Ah, yes, for some reason, Balthas was at the entrance of the North Road. But I'm pretty sure I didn't "leave him behind" - as I said, I did get to the portal yesterday, and I suppose he must have come with my char, and now the game didn't show in any way that he was back at the entrance. In fact, his voice was where he was supposed to stand...
Thanks for the pointer.

Same exact thing happened to me. Since I heard his voice line properly I didn't think to check on him and just went ahead.

[Xyyth]

My friend and I are experiencing this now in the 1.01 patch. We can't zone, leave, or reboot Steam to fix it. The yellow quest marker stays over the NPC and won't let us talk to it. We are dead in the water and can't progress. This is on The Northern Road. This seems to be an ongoing issue since beta. Why can't the programmers fix this?

[JūJìngYīng]

If you use game pad, use mouse at that point. It worked to me.

[Danglebert Humperdank]

Confirmed, same issue, using mouse on the guard bypassed issue. I assume it a regression from the non-interactable NPCs showing up as interactable on controller fix.

[Danglebert Humperdank]

Same issue with Dying Keeper in Ulathri Highlands

[MacGyver]

Originally posted by Abomination713:

Go back and escort the old man. So many of you leave him behind.

he is just standing there waiting to be kidnapped. game is broken. i have tried now with 2 new games. the game is locked at this quest now.
EDIT: using the mouse does fix it. it's a controller problem

[RandomMishaps]

I started a new class, it's bugged