SC Stash Completely Empty

[Trippi]

I play both SC and HC.
My friends all play SC so I load in and play that with them. Solo I play HC and I have a moment today where I forgot I was playing HC and died to something stupid, whatever no big deal. But, now I went to play with my friend in SC and all of my Stash is completely empty, everything, gone, ever tab I made gone, every category I had made, gone, all my items gone. It's just a single tab completely empty stash.

Please tell me this will be fix and restored.

EDIT:
Wow, so I'm now seeing that this issue was "announced" Why is such a major issue just some random small very visible text when at the login screen?? Why isn't it a pop up or something? It is definitely not visible enough otherwise I wouldn't have played HC at all until it was fixed.

[Shane]

Yep and no eta on when they will know whether or not they can restore the data. More than likely they won't be able to. If they could, it would probably have been obvious right away that they could.

50+ hours down the drain. Was super enjoying the game, but it feels terrible having your time tossed out the window through no fault of your own.

Will probably uninstall if there isn't an update on whether data can be restored by sometime tomorrow. Definitely not a game I would recommend to a friend anymore if this sort of issue can even remotely happen.

[Warsmith Honsou]

Working as intended sorry you had to learn the hard way but every hardcore mode needs a risk vs reward.

[Shane]

Problem is that it's not even just the stash that was lost. Its all of your gold / blessings / crafting mats / glyphs / shards / etc. All of that is gone.

[Trippi]

Originally posted by Shane:

Yep and no eta on when they will know whether or not they can restore the data. More than likely they won't be able to. If they could, it would probably have been obvious right away that they could.

50+ hours down the drain. Was super enjoying the game, but it feels terrible having your time tossed out the window through no fault of your own.

Will probably uninstall if there isn't an update on whether data can be restored by sometime tomorrow. Definitely not a game I would recommend to a friend anymore if this sort of issue can even remotely happen.

If they don't fix this it will be a major stain on this game and I'll probably just quit.

The fact the "announcement" was in such a small spot not even visible is insane. Why wasn't there a giant pop up, a message at the character select screen, a message of the day type message upon loading a character.. ANYTHING.

I've had nothing but respect and support for them but this is ♥♥♥♥♥♥♥ amateur hour.
Something like this happens you PULL THE SERVER DOWN and fix it or Roll Back.. now it's been what? 8 hours what the hell? I'm beyond pissed right now.

[Trippi]

Originally posted by Warsmith Honsou:

Working as intended sorry you had to learn the hard way but every hardcore mode needs a risk vs reward.

Try some reading comprehension.
Even in Hardcore you don't lose all your stash and currency.

Also I played SC with my friends that don't play SC. I played HC exclusively when solo.

[Warsmith Honsou]

Originally posted by Trippi:

Originally posted by Warsmith Honsou:

Working as intended sorry you had to learn the hard way but every hardcore mode needs a risk vs reward.

Try some reading comprehension.
Even in Hardcore you don't lose all your stash and currency.

Also I played SC with my friends that don't play SC. I played HC exclusively when solo.

wow your my hero playing HC when the servers are not stable, you took the risk.

[Trippi]

Originally posted by Warsmith Honsou:

Originally posted by Trippi:

Try some reading comprehension.
Even in Hardcore you don't lose all your stash and currency.

Also I played SC with my friends that don't play SC. I played HC exclusively when solo.

wow your my hero playing HC when the servers are not stable, you took the risk.

The servers have been stable for days..
If you're talking about this specific issue there was no prominent notification.

There was no announcement that was even slightly visible about this issue. Such a major issue should have instantly called for a server shut down or a temp disable of HC characters to investigate. Meanwhile it's 8 hours later and still nothing has been done. This is absolutely a horrible decision.

There was no pop up in game, no message at character select, no in game "message of the day" type announcment even in chat.

Apparently there was a super small line of text at the top of the sever select / login screen that's barely visible.

[Warsmith Honsou]

Well i agree, server shutdown should have happened, we have offline mode available if people wanted to keep playing.

[Shane]

Originally posted by Warsmith Honsou:

Well i agree, server shutdown should have happened, we have offline mode available if people wanted to keep playing.

I don't think you are understanding the issue.

They pushed out an update that effectively deleted the stash, gold, crafting shared / glyphs / blessings / circle of fortune progress from all of your NON hardcore characters.

I wasn't even playing on the character that was affected. I was playing on an alt hardcore character and died. That triggered the bug which reset all data across any and all of your regular characters.

Everyone affected has a right to be pissed. That sort of bug should never happen, and if it does there should be systems in place to allow for a restore of your data. Which it looks like there isn't, so we'll likely not get any of it back.

[Steel]

i really hope they bring back the lost stashes. In my opinion not doing so would be an even bigger blunder than the online launch issues.
I expect server issues at a hyped ARPG launch, but losing progress like that is not something I'd accept.

[Trippi]

Originally posted by Shane:

Originally posted by Warsmith Honsou:

Well i agree, server shutdown should have happened, we have offline mode available if people wanted to keep playing.

I don't think you are understanding the issue.

They pushed out an update that effectively deleted the stash, gold, crafting shared / glyphs / blessings / circle of fortune progress from all of your NON hardcore characters.

I wasn't even playing on the character that was affected. I was playing on an alt hardcore character and died. That triggered the bug which reset all data across any and all of your regular characters.

Everyone affected has a right to be pissed. That sort of bug should never happen, and if it does there should be systems in place to allow for a restore of your data. Which it looks like there isn't, so we'll likely not get any of it back.

If they had shut down the servers people couldn't have played on HC, thus no be able to die in HC, therefor not caused the SC Stash, etc to get deleted. Same thing if they had locked access to HC characters temporarily.

The biggest issue is how badly they communicated the problem to everyone.

[Shane]

Unfortunately for me, this happened to my character before they even had an announcement of the issue. Nothing I could do.

[Warsmith Honsou]

Originally posted by Steel:

i really hope they bring back the lost stashes. In my opinion not doing so would be an even bigger blunder than the online launch issues.
I expect server issues at a hyped ARPG launch, but losing progress like that is not something I'd accept.

I have stayed away from HC at launch because of D4, there it was being DC'D, here it was servers and bugs, i have visual bugs i can't get rid of, glad i thought twice about Hardcore for a while.

[LungFish]

Just logged in now after patching and all my stuff is gone on my offline HC character. Never died or anything. Super lame.