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No idea how or why this is, seeing as you require us to log in to the account to play the game in Online mode.
If any dev is willing to respond and help, we would like to know and understand what might be causing this to happen, with 2 people living in same home, but cannot interact with each other in an online session.
It is like somehow, the coding is set up to not allow our modem/router combo box that we get from our ISP to pass information between your online server and back to our separate hard wired computers in the home, that each have their own IP addresses assigned by the router/modem.
This is litterally the only game we have this issue with in terms of playing co-op or mulitplayer, so this tells me it may be a coding issue on your end.