All my chars are GONE!

[ScoobaSnacks]

I haven't played for about a month and just got back on and all my characters are gone. I didn't delete the game of any files for it. They are just gone. Is this because of the recent update or is it some new glitch? Someone please help. I spent a ton of time on these characters and would like for it not to have been all a complete waste of time.

[Stormsong]

First thing to check, on the character screen at the top right, switch between online and offline. If you played one mode exclusively, the other roster will be blank.

[andrew.thiele]

All offline characters are saved locally at this location on your PC:
C:\Users\Your_User_Name\AppData\LocalLow\Eleventh Hour Games\Last Epoch\Saves

You can check this location to see if your characters are truly gone. Save files will have 2 files; the save file and its backup. They'll be displayed like this:
1CHARACTERSLOT_BETA_0
1CHARACTERSLOT_BETA_0.bak

Your stash file will look like this:
Epoch_Local_Global_Data_Beta
Epoch_Local_Global_Data_Beta.bak

If the save files don't exist and you had Steam Cloud enabled for the game, your saves may still be available for download. This article explains how to retrieve your Steam Cloud saves:
https://www.howtogeek.com/428491/how-to-download-your-save-games-from-steam-cloud/
If they're there then downloading and placing them in the Saves folder should restore your characters.

Lastly, if the save files do exist in that Saves folder, but they still aren't being displayed in-game in the Offline characters tab then you can try backing them up first and then swapping the names of the save files to make the .bak file (the backup) into the actual save because maybe the save files are corrupted.

If these are older saves then they'll look like this instead, with the _temp file being the backup. The same still applies here as you can use the _temp file (the backup) as the actual save file, if needed.
1CHARACTERSLOT_BETA_1
1CHARACTERSLOT_BETA_1_temp

[I Should Be Sleeping]

There was a character wipe at some point. My previous characters I hadn't used in a while were gone too.

[Tyyne]

Originally posted by Hentai Hero:

There was a character wipe at some point. My previous characters I hadn't used in a while were gone too.

There never was a character wipe.

[ScoobaSnacks]

All my characters were online. I checked both tabs right away when I noticed this problem. And if there was never a character wipe then there is something very wrong here that needs to be fixed.

[medledan16]

Originally posted by ScoobaSnacks:

All my characters were online. I checked both tabs right away when I noticed this problem. And if there was never a character wipe then there is something very wrong here that needs to be fixed.

LOL! time to start again. Embrace the grind.

[ScoobaSnacks]

Characters have been restored. No more problem. No explanation for why they were gone either. But at least they're back. Thank you to everyone who tried to help.