Losing characters in offline play

[[Ygg]Azarhiel]

After losing two characters i decided to make this topic only for this puroose.

Background :
I played last epoch sonce it was possible to do so with a supporter pack.
I used for last 2 years the standalone client and then migrated to Steam with 0.9.
I had allready 4 characters, 1 level 70+, on 43+ and other as tests.

Problems :

Yesterday i created a new character to go through the leveling again, played for 1 hour and decided to go to my older character level 70. I logged out to character selection and Level 70 sentinel was gone.

Today i decided to create another charcater, played until you get the first teleporter and the character that i created yeasterday was gone.

Notes :

I only played offline
As i did not left teh game, it can't be a Steam Cloud problem
It is not also a me prblem because my computer works fine and does not delete saves files on it own.

[Dark_D_Shadow]

W0Z님이 먼저 게시:

DarkShadowBe님이 먼저 게시:

So I just bought this game and now I read this issue exists.
I'm scared to start playing because I don't wanna lose my saves...
Am I better off refunding?
I know the game is in Early access but since we're on version 0.9 I thought it would be more stable :/

The problem only exists with offline characters and is being worked on as per the pinned post at the top of the discussions.

If you're planning on playing online characters then you should be fine.
If you're playing offline then I'd suggest only making one character until it's fixed.

So if you only have one character offline that's the only fix if I wanna play offline ?

[Dark_D_Shadow]

Inoxia님이 먼저 게시:

Not everyone has this problem. I started again saturday and my new toon sas well as all the old ones are still there.

Could well be a problem with read / write permissions on the client side.

Oh I thought everyone was able to get this issue because it was being worked on in the pinned topic.

[Doktor Cr@ck]

ninakoru님이 먼저 게시:

DarkShadowBe님이 먼저 게시:

So I just bought this game and now I read this issue exists.
I'm scared to start playing because I don't wanna lose my saves...
Am I better off refunding?
I know the game is in Early access but since we're on version 0.9 I thought it would be more stable :/

This is a non-issue if you start now. The thing seems to happen when you have characters from older patches and you create a new one.

Unfortunately, I have to say that this is not entirely true.
After the 0.9 update, I only had newly created characters. When I then created the fifth char, my first char was deleted and it was completely deleted. It wasn't even available as a temp file.

[garputhefork]

I had this happen to me. Fortunately cloud saving between linux and proton is somewhat broken, so I was able to restore from proton (switch off cloud saving) and get my offline characters back. I copied the entire save directory to a safe place. Then I copied that to the linux save spot.

[ninakoru]

Doktor Cr@ck님이 먼저 게시:

After the 0.9 update, I only had newly created characters. When I then created the fifth char, my first char was deleted and it was completely deleted. It wasn't even available as a temp file.

Uh, that's indeed something I didn't expect, all the complaints were about old characters being deleted.

I didn't have that problem though.

[Fargol]

ninakoru님이 먼저 게시:

DarkShadowBe님이 먼저 게시:

So I just bought this game and now I read this issue exists.
I'm scared to start playing because I don't wanna lose my saves...
Am I better off refunding?
I know the game is in Early access but since we're on version 0.9 I thought it would be more stable :/

This is a non-issue if you start now. The thing seems to happen when you have characters from older patches and you create a new one.

In my case I had no older characters lying around.

[Dark_D_Shadow]

So I guess since more ppl have answered with their issues I'm better off refunding? I wish there was a another way but I don't think there is a fix or anything right now :/

[Doktor Cr@ck]

DarkShadowBe님이 먼저 게시:

So I guess since more ppl have answered with their issues I'm better off refunding? I wish there was a another way but I don't think there is a fix or anything right now :/

Well, the issue will certainly be a priority and will be addressed. I wouldn't do a refund straight away. This problem should probably not occur with online chars. You can also backup the save games folder manually after each session to be on the safe side. Of course, that's not the point and it shouldn't be like that.

[kekkuli]

ninakoru님이 먼저 게시:

Doktor Cr@ck님이 먼저 게시:

After the 0.9 update, I only had newly created characters. When I then created the fifth char, my first char was deleted and it was completely deleted. It wasn't even available as a temp file.

Uh, that's indeed something I didn't expect, all the complaints were about old characters being deleted.

I didn't have that problem though.

All new characters for me too, i deleted all my old ones before starting to play this new version.

[Dark_D_Shadow]

Doktor Cr@ck님이 먼저 게시:

DarkShadowBe님이 먼저 게시:

So I guess since more ppl have answered with their issues I'm better off refunding? I wish there was a another way but I don't think there is a fix or anything right now :/

Well, the issue will certainly be a priority and will be addressed. I wouldn't do a refund straight away. This problem should probably not occur with online chars. You can also backup the save games folder manually after each session to be on the safe side. Of course, that's not the point and it shouldn't be like that.

Yeah I'm gonna hold off for a couple of days and see if they hotfix it I mean I should have almost 2 weeks to refund it because I haven't even touched the game so...

[Fargol]

Since the patch, lost another one. This is ridiculous.

[Dark_D_Shadow]

Fargol님이 먼저 게시:

Since the patch, lost another one. This is ridiculous.

And here I thought it was fixed with that patch... Man this is really a downer :/

[Fargol]

It seems there's a limit. I lose one when I create a new one. Makes no sense. Why the **** would the game delete a local save file?!?

[Fargol]

Inoxia님이 먼저 게시:

Not everyone has this problem. I started again saturday and my new toon sas well as all the old ones are still there.

Could well be a problem with read / write permissions on the client side.

Firstly, why would read-write problems suddenly occur? I've put a billion hours into LE and this never happened pre-0.9. And how would that issue cause the game to delete a saved game file (including the .bak copy)?

How many toons do you have? It appears to happen after a certain number have already been created. Maybe 10, or a dozen. Not sure. Don't want to experiment to find out the exact number. This did NOT happen until I hit double-figures.

[Dark_D_Shadow]

Fargol님이 먼저 게시:

Inoxia님이 먼저 게시:

Not everyone has this problem. I started again saturday and my new toon sas well as all the old ones are still there.

Could well be a problem with read / write permissions on the client side.

Firstly, why would read-write problems suddenly occur? I've put a billion hours into LE and this never happened pre-0.9. And how would that issue cause the game to delete a saved game file (including the .bak copy)?

How many toons do you have? It appears to happen after a certain number have already been created. Maybe 10, or a dozen. Not sure. Don't want to experiment to find out the exact number. This did NOT happen until I hit double-figures.

I get the feeling they accidently made somekind of limit on how many offline characters you can have under certain circumstances and if you reach that threshold or something your previous characters get deleted. Which is incredibly annoying and borderline unplayable :(