when are you going to fix xbox ver

[Elventin]

i owen game for both and it now will not run my hubby try contact on your web page and submit a ticket but it don't work and we try contact you over facebook so when are you going fix xbox bugs like i can't play game at all it crash every time i load it now ive done everything i can on xbox one s try to fix it

[Team17_Assist]

Hi Glaxy,

Sorry to hear you're having this issue.

Unfortunately, different platforms have different requirements, so may not always be updated at the same times, but any announcements on updates will be made through our social media channels which you can keep up with here:

Twitter
Facebook[www.facebook.com]

If you can clear your browser cache you should be able to use the support form, apologies for any issues you've had with this.

As for your Xbox version of the game, can you please try the following:

Could you please try to power cycle your console and then restart the game to see if the problem still persists?

To do this step please close the game, then turn off and unplug the console for 2-5 minutes.
Official power-cycle steps.[support.xbox.com]

If this does not work, then, unfortunately, it sounds as though some of the local data associated with this title may have been damaged.

To resolve problems of this nature, we would like to recommend that you please follow the steps below:

1. Ensure that you’re signed in to an Xbox account
   
2. Find The Survivalists in your dash and press the Options button on your controller
   
3. Choose Manage Game
   
4. Select your profile from the right-hand side of the screen
   
5. Open Data and choose to Delete Data From Everywhere

(Note: This will permanently delete any progress or customisations that you may have made in the game so far.)

We hope this helps.

Regards,
Team17 Support.

[Elventin]

thanks for help i guess done all the those steps so whats nexts

[Team17_Assist]

Hi Glaxy,

What exactly is happening now?
Can you provide any screenshots or images of the issue?
You can use something such as imgur to upload these if you need to.

Get back to us when you can.

Regards,
Team17 Support.

[Elventin]

the game crash after you load your avtar

[Team17_Assist]

Hi Glaxy,

Thanks for getting back to us.

Did you remove all data including cloud save data?

Can you please check whether the game loads correctly on a different user profile on the console?

If so, can you try removing your profile and re-adding it to see whether this helps?
You can find the official steps on removing and adding profiles here[support.xbox.com].

We hope this helps!

Regards,
Team17 Support.

[Elventin]

yep I tried that still doesn't work so I give up I will never buy another game from you guys

[Team17_Assist]

Hi Glaxy,

Thank you for trying those steps.

We understand your frustration, we can look to try and help you further should you wish, please let us know.

Apologies for any inconvenience.

Regards,
Team17 Support.