Items stuck on the floor

[talitha.hitchin]

My monkey was holding a fruit I tried to take it out of its hands, but it went strait onto the floor and wont let me pick it up, my pockets are empty so it's not that there isnt enough space, writing pops up saying click a to pick up fruit but it wont let me, this has happened twice and there stuck on the floor, I have reloaded my game twice and it hasn't solved it

[Team17_Assistance]

Greetings talitha.hitchin,

Sorry to hear that this is happening - let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

Regards,

Team17 Support

[Edysha]

I had a lot of items stuck on the floor, specially flower petals. But one day it would be simply disapears

[pp_dro]

Started playing the game and the stuck items are piling up on the floor. Does this issue have some work around already?

Ps: I tried to verify the files integrity, reinstall the game, reinstall in another drive, played on the beta branch, and nothing worked, also my items are not disappearing at all, they are just stuck there, all of them related to farming (petals and berries). Maybe if we had a way to trash everything on the map's floor, it wouldn't fix the problem, but at least would be a work around to clean up the mess.

[Team17_Assistance]

Greetings pp_dro,

Sorry to hear that this is happening - would you be able to show us a video of what is happening so that we can take a look? If you are unsure of how to upload a video on Youtube for example. can you share a screenshot with us?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Regards,

Team17 Support

[pp_dro]

Here are the screenshots of a few items stuck on the ground, as you can see I have free slots on my inventory and my monkeys are working normally collecting items from the floor, but this items are just stuck there and the sound effect is the same as if I had a full inventory.

https://steamcommunity.com/sharedfiles/filedetails/?id=2596759981
https://steamcommunity.com/sharedfiles/filedetails/?id=2596759922
https://steamcommunity.com/sharedfiles/filedetails/?id=2596759804

[Team17_Assistance]

Greetings pp_dro,

Thank you so much for those, very helpful! This seems to be an issue that happens when a monkey drops an item that he no longer uses. We have passed this before for our developers, but mind that we have not been able to fix it so far, unfortunately, we are not aware of any workaround to remove the items.

That said, we have passed your info on and hope to be able to fix it in the future. Our apologies for all the trouble caused,

Regards,

Team17 Support

[pp_dro]

Originally posted by Team17_Assistance:

Greetings pp_dro,

Thank you so much for those, very helpful! This seems to be an issue that happens when a monkey drops an item that he no longer uses. We have passed this before for our developers, but mind that we have not been able to fix it so far, unfortunately, we are not aware of any workaround to remove the items.

That said, we have passed your info on and hope to be able to fix it in the future. Our apologies for all the trouble caused,

Regards,

Team17 Support

Thank for the reply, hope you can fix it soon.

If it's any help, I've been trying to replicate this bug and I only managed to do it when I am far from my base, so if I let my monkeys working and go far away that's when the bug takes place. It does explain why there are petals and berries on the floor there, monkeys kept farming when I was exploring, but also I could only replicate this bug with petals and berries, wheat and sugar cane didn't bug on the 10+ hours I tested it.

[Team17_Assistance]

Greetings pp_dro,

Thank you kindly, we added those details to our initial report!

Regards,

Team17 Support