Cant customise my monkeys

[Yeddy]

I can't change the name of my monkeys or change the colours

[Team17_Assist]

Hi Yeddy,

We're sorry to hear you're having this issue.

Can you try going to this folder: C:\Users\USERNAME\AppData\LocalLow\Team17 Digital Ltd_\The Survivalists

And remove the player log files, then reload the game and test the names?
(Please copy these to a different folder in the meantime to make sure no data is lost)

Get back to us when you can.

Regards,
Team17 Support

[Yeddy]

I'm having issues finding the folder :c

[Yeddy]

I can't find any of those files I've tried getting my friend to look at it and hes a pc expert and he cant find it either

[jessa smith]

You type in your username where the username is . It should look like C:\Users\Yeddy\AppData\LocalLow\Team17 Digital Ltd_\The Survivalists

[Yeddy]

I did...

[jessa smith]

D:\SteamLibrary\steamapps\common\The Survivalists is where you need to go to. or what ever drive you have it set for then go to data folder

[Yeddy]

Originally posted by coolwaysandway:

D:\SteamLibrary\steamapps\common\The Survivalists is where you need to go to. or what ever drive you have it set for then go to data folder

again I did that

[Yeddy]

the issue is what the dev suggested is not how steam lays out its files It brings up things like il2cpp_data, plugins, resources, streaming assets, app, boot.config etc

[Team17_Assistance]

Greetings Yeddy,

We have tested this to confirm and were able to locate the files fine - can you see The Survivalists at all, and if not, up until where in the subfolder chain can you find folders?

C:\Users\USERNAME\AppData\LocalLow\Team17 Digital Ltd_\The Survivalists

Regards,

Team17 Support

[jessa smith]

Nope

[jessa smith]

Mine goes to the steam apps then The Survivalists and then it has all it's stuff in it.D:\SteamLibrary\steamapps\common\The Survivalists

[jessa smith]

And has no problem because I forced the game to save . I recognize the problem they are having "Monkey/unity/crash/updater has failed please reinstall the game error code 9000 but to reinstall the game on windows 10 reinstall steam. How I know my controller did this and froze steam and all it's elements.

[jessa smith]

This was when no controller support was on for this game but the color enable option was fixed in a update.

[Yeddy]

Originally posted by Team17_Assistance:

Greetings Yeddy,

We have tested this to confirm and were able to locate the files fine - can you see The Survivalists at all, and if not, up until where in the subfolder chain can you find folders?

C:\Users\USERNAME\AppData\LocalLow\Team17 Digital Ltd_\The Survivalists

Regards,

Team17 Support

I go to data D:, SteamLibrary, Steamapps, Common, The Survivalists, Survivalists data then like I said before it just gives me il2cpp_data, plugins, resources, streamingassests, app,boot,config, globalgamemanagers, globalgamemanagers.assests,globalgamemanager.assests.resS, level0, resource.assests, resource.assests.resS, sharredassests0assests, sharedassests0.assests, sharedassasts0.assests.resS, sharedassests0.resource

[Team17_Assist]

Hi Yeddy,

Thanks for your reply.

Can you please make sure that you have hidden files turned on?

The save files do not save where the game installation is saved, which will be whatever drive you choose through Steam. The files you've mentioned above are from the installation folder.

Can you please try going through each section instead of copy-pasting the folder we gave?

1. Open File manager
   
2. Go to your C drive or the drive called 'My PC'
   
3. Go to Users
   
4. Then go to the folder named your PC username
   
5. In here, go to the 'view' tab and check that 'hidden items' is ticked.
   
6. Then go to the appdata folder.
   
7. Go to locallow
   
8. Then go to Team17 Digital Ltd_
   
9. Then open 'The Survivalists' folder.

You will then see a folder with a long line of numbers, which is your Steam ID.
Your saves are in there.

Regards,
Team17 Support