Civ 5 keeps crashing.

[zalfazar]

For some reason, Civ 5 keeps crashing on the loading screen. It plays the music, then skips, and just crashes. I've tried everything. Game files/cache, re-downloading, making it so the movie won't play, etc. I'm just not sure what the probem is. I have 250ish hours before the crash, same computer, same everything.

[The Real™ Will.i.Am]

Hello AeroEcti, I had the same problem for Civ 5 that you are having, and I fixed it by simply clicking, "Verify Integrity Of Game Cache...". I see that you said it didn't work for you, but give it another try and tell me what happens. For anyone else having this problem, Right click Civ 5 in your Library, then click "Properties", after that go to the "Local Files" tab, then click "Verify Integrity Of Game Cache...". I hope this works for everyone else like it did for me.

[zalfazar]

Didn't work. It keeps on giving me the error "Something is causing Civilization V to crash".

[Staryn]

First, are your drivers current? (Or did you change your drivers recently?)

[zalfazar]

Just looked, all up to date. (I haven't changed anything, yet.)

[Staryn]

Could you post a DXDIAG?

[zalfazar]

DXDIAG? What's that and how can I acess that, and what not?

[Staryn]

http://forums.2k.com/showthread.php?218586-How-to-post-a-quot-DXDiag-quot-DirectX-Diagnostics

That forum is also a good place to get support for this game, as well. You might get better support there.

[zalfazar]

Sorry if this is more of what you wanted.

------------------
System Information
------------------
Time of this report: 8/21/2014, 10:43:00
Machine name: NIXBUBA
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7792
BIOS: BIOS Date: 07/10/13 17:00:12 Ver: 04.06.05
Processor: AMD A6-5400K APU with Radeon(tm) HD Graphics (2 CPUs), ~3.6GHz
Memory: 4096MB RAM
Available OS Memory: 4050MB RAM
Page File: 2591MB used, 5506MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon R7 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6610)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6610&SUBSYS_30111462&REV_00
Display Memory: 3803 MB
Dedicated Memory: 2035 MB
Shared Memory: 1768 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Acer S200HQL
Monitor Id: ACR0365
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: DVI

[zalfazar]

I tried it before, didn't work.

[Voldickmort]

Hundreds of people unfortunately have this problem. 2K has yet to update the game....HOWEVER, there IS a solution. The problem is Brave New World. You need to right click civ 5 on steam, go to properties, go to DLC, then uncheck it. 2K hasn't released an update to solve the crashes relating the brave new world despite the countless emails and forum posts about the topic made by hundreds of people, so all we can do is sit back and be patient.

[zalfazar]

Well, it seems like BNW was the problem. Hopefully there is an update soon.