Civ 5 Complete crash on starting the new game

[Rubben]

Is there anything I can try to do to start playing this game. I have no problems getting through intros, setting myself a new game, but when it comes to loading screen before the game, it crashes and sents me back to desktop. Bought the game this afternoon and I've been busy trying to figure out how to fix this problem till now, I'm running out of options

I have tried deleted cache folder, reinstalling, verifying, changing options in directx log...

Anyone got an idea ??

[ForevaNoob Wonemorturn]

Which system?

[Rubben]

Just wanting to say that I found a "fix" to that. Went to properties of a game, installed directx 11 and d3d if needed, lol

Incase some1 else is going to need help with it, might find this useful

[Subzero]

I am having the same problem and I have no idea what to do. It is very frustrating. I just bought it today as well. I'm on a Mac. I looked through troubleshooting, but I don't know how to do most of the things it suggests. I literally don't even know what Direct X is or whether it's compatible with Mac. I was able to play the tutorial, but since I quit I have not been able to get the game to load at all whether I let the movie play or skip it. This is obviously a known issue that has been going on for years, why hasn't it been fixed? This is the whole reason I bought V instead of VI.

[Rubben]

Hmmm I'm not quite sue for mac but did you try what I typed ? Go to library>civ5>properties>local files>browse files> find directX> in that foulder try finding the app for instaling DirectX

That did the trick for me, I thought I had the higher DX version but, guess not :(

[coldasthenight]

I'm having the same issue, I'm playing on a Mac as well. I've had Civ 5 for years, but recently I can't start new games because it always crashes. I haven't tried anything yet, if anything works I'll reply here

[Hunter Vorp]

Uninstall + Reinstall, Verify game files, and checking your specs helps.

[mihscr]

Crashing on macOS High Sierra for me too. WTF, mate?!

[Rubben]

Originally posted by coldasthenight:

I'm having the same issue, I'm playing on a Mac as well. I've had Civ 5 for years, but recently I can't start new games because it always crashes. I haven't tried anything yet, if anything works I'll reply here

He must've found a fix to this, but forgot to write it cuz dragged into playing civ 5 as I had yesterday lol

[coldasthenight]

if I uninstall my game I'll still have my last saved ones, right? just checking.

[donald23]

Originally posted by Mihai:

Crashing on macOS High Sierra for me too. WTF, mate?!

Disable G+K.

It crashes on High Sierra if you have G+K and BNW enabled at the same time.
I believe Aspyr is working on a fix. Until then, use the workaround.

[donald23]

Originally posted by coldasthenight:

if I uninstall my game I'll still have my last saved ones, right? just checking.

On Windows, yes. On Mac, I have no clue, as I don't know where saves are stored and what gets deleted when you uninstall.

[Synchysis]

There is a mac workaround that has been posted a few times on this discussion board and on reddit. Aspyr recently announced they have identified a fix, but it won't come out till "after the holidays"—could be weeks or months. Easiest work around is only launching with 1 expansion enabled. Click back several pages and you can find the other that allows playing w/ both.

[Synchysis]

I dug it up for you. Wish we could have someone post this and sticky it, so folks don't keep opening these new threads:



Originally posted by louischoma:
Here's the way I did it:

1- Open up Disk Utility (easiest to just search for it with Spotlight)

2- Then do: File -> New Image -> Blank Image

3- In the save as box use the following settings:

Navigate to the folder where you'd like to keep the image.
Disk image name at the top, make it something short and easy such as: civ
Also use the same in the Name field below
Size just type in: 10GB
Format: Mac OS Extended (journaled)
Leave the rest as they are.

Click save.

4- macOS will probably mount the disk image for you automatically, if not, go mount it.

5- Get steam up and running, and uninstall CiV if you haven't already

With the civ.dmg disk image mounted, from the main Steam screen go to:

Steam -> Preferences -> Downloads

Click on Steam Library Folders -> Add Library Folder

Find the main part of the file listing/tree called Volumes and select your civ disk image volume, and then new folder. Then select and that should then list it in your Content Libraries.

At this point make sure your reselect the default library to be your original one, because Steam auto-defaults it to the new one, and we don't want it trying to use the 10GB civ.dmg for all things holy and un-holy.

6- Close out of all of this and then go back to install CiV, and the new content library on the civ image will appear in that drop down box on the install dialogue!.

And that should sort it all out! :)

[Chesthair Ascot]

This issue has been observed to occur on PC when the install files are moved to a different harddrive. Moving the game files back to my primary disk drive resolved the issue for me.