screen goes grey when view computer. :: Resident Evil 2 Technical Help / Support

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.VM8RA

31 gen 2019, ore 12:41

screen goes grey when view computer.

when I view the computer in the police main hall the screen goes grey and I can't see anything. after this can't even load up a save. everything is a blank screen (I can load saves, but it just has this blank screen while the action plays out)

is it something in the GX I may have done wrong or something? I can't find any info about a bug so it must be on my end, right?

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.VM8RA

31 gen 2019, ore 12:42

this is claires playthrough btw.

⎝⧹TrM⧸⎠

31 gen 2019, ore 12:45

have u tried verify the steam game files? also is your media player codex upto date?
have u noticed this bug before in the game?

.VM8RA

31 gen 2019, ore 12:48

Messaggio originale di 🆃🆁🅼:
have u tried verify the steam game files? also is your media player codex upto date?
have u noticed this bug before in the game?

only time it's happened before.

OK so I think I can do the game files no problem as have done this before.

Which media player codex, please? thanks.

⎝⧹TrM⧸⎠

31 gen 2019, ore 12:52

taken from officel capcome thread here
https://steamcommunity.com/app/883710/discussions/0/1743358239835611368/

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.