Official RE2 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

"If you see one of those things—uniform or not—you do not hesitate. You take it out...or you run. Got it!?" - Marvin Branagh, Resident Evil 2

We hope you’re all enjoying or will be enjoying Resident Evil 2 / BIOHAZARD RE:2 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

re2.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\RESIDENT EVIL 2 BIOHAZARD RE2

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the re2_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Resident Evil 2 / BIOHAZARD RE:2; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Magixian]

Any devs even active at all, or did they all just go home on weekend after launching an unplayable game late on a friday?!

[PisGorPenyet]

Автор сообщения: dc

Not sure if it has been reported but I can't change volume in-game. For instance, if my Windows volume is set to 10 and launch the game, the volume won't increase if I try to raise the volume with my keyboard.

encountering the same thing, have to switch back to desktop, set the volume and go back in game with that set volume.

annoying AF.

[zubunapy]

Автор сообщения: For The Fatherland

Автор сообщения: seker

Having same issue, video and inputs freezes every ~12 seconds for ~2 seconds, audio desync's and is a garbage experience. No in game settings seem to fix and freeze is consistent on both the lowest graphics settings and the highest, in both title menu and gameplay. Have tried turning off steam overlay, disabling firewalls and anti virus, job_runthread overrides and nothing seems to make any difference -_-

Ironically the demo worked flawlessly

Ditto, other than the demo part,
GTX 980 (4gb Vram) Only using 3gb, drivers up to date
Running an I7-4770 3.40 ghz
Using windows defender as my AV.
Using an Asus monitor I've had for years, never had any problems with it, same for my HDMI cable.

Same here. short freezes every few seconds. I´m using the i78700k, 32GB of RAM, 1080ti... every game runs perfectly. But RE2 doesn´t... No matter what options i take, the game stutters. Tried several drivers. "Something whent terribly wrong" - Resident Evil, 1996, Play Station.

[tankvoid]

Автор сообщения: SurvivorVas

Someone already have fix for the graphic card? Same problem from the vram

My GPU is GTX 1050 4GB RAM and the game shows up that i only have 0.13 and shows up the "may have bug issues cause over extended video memory" message.

Sorry for the bad english. [/q]

I have the same card and I see the same thing. A previous comment said that's probably because the game recognizes the onboard GPU of the computer instead of the dedicated one. It's weird.

[BioSourPuss]

Save Room BGM glitch____
Seems like the save room OST only played once or twice for me and now doesn't play in any saved room. It played every time in the demo and seems to be working for most streamers online... Playing on PS4 pro... Anyone else getting this, any way to fix?

[tankvoid]

Автор сообщения: BioSourPuss

Save Room BGM glitch____
Seems like the save room OST only played once or twice for me and now doesn't play in any saved room. It played every time in the demo and seems to be working for most streamers online... Playing on PS4 pro... Anyone else getting this, any way to fix?

You should ask for help in the official RE forums or contact customer support directly since this thread it's dedicated to the PC version of the game.

[goledenchaos]

1) CPU name & model：i7-6950X CPU @ 3.00GHz, 3001 Mhz, 10 Core(s)
2) Name / model ：alienware Area-51 R2
3) Graphics card: Dual 1080ti @ 2050Mhz SLI Watercooled 11gb VRAM
4) Video driver version number: NVidia 417.71
5) System memory size: 64gb DDR4
6) OS version: Windows 10 Pro N64bit
7) Anti-virus software name and version: ESET smart security 9.0349.15P
8) monitor: ROG PG27V (Main) DELL S2740L
9) -
10) US

[[DG 50+] Nefar]

Автор сообщения: LordPain

Автор сообщения: PancakesZA

The game launches, a screen appears and then closes and then nothing. Great start to a launch.

same here i launch game then black screen then game closes

Join the club.

[ja pierdole]

so if i have i5 3470 3.40 ghz i cannot play RE2? even on minimal graphic settings? GTX1050ti 4gb graphic card not good enough to? every time i try to launch game CREATECOMPUTER SHADERFAILED error? some1 know how to fix it?

[tankvoid]

Автор сообщения: AbloMeiSteR

so if i have i5 3470 3.40 ghz i cannot play RE2? even on minimal graphic settings? GTX1050ti 4gb graphic card not good enough to? every time i try to launch game CREATECOMPUTER SHADERFAILED error? some1 know how to fix it?

I have the GTX 1050 (not the Ti variant) with 4 gb and I can run the game pretty well. Not at 60 fps but it goes above 40 most of the time.

[BIVI SOBAKIMI]

1) CPU name & model = Ryzen 2700x
2) -
3) Asus cerberus 1070ti 8gb
4) NVidia 417.71
5) 16GB DDR4
6)Windows 10
7) Windows defender
8) TV SAMSUNG UE55MU6400UX
9) HDMI 2.0
10) Russia

Have big problem with HDR. Hdr work wrong. This problem been in demo. Сolors displayed are not correctly. Gray veil on picture. Game with HDR look more worst when SDR. Please fix this guys. You can see this problem on my screenshots. 1. https://steamuserimages-a.akamaihd.net/ugc/946221356505665414/1AEFC1A80492BA96132F70426E95AA3D8C269315/ and 2. https://steamuserimages-a.akamaihd.net/ugc/946221356505666063/B25016074A3318C953375E2FD1729DC2B30D7280/

[mgnoodle]

) CPU name & model - Intel 4690K 3.5
2)
3) Graphics card Nvidia GTX 970 4g
4) Video driver version number (latest) 417.71
5) System memory size 8gig
6) OS version Windows 10
7) Anti-virus software name and version - whatever comes with windows
8) Your monitor and/or HDTV model number Panasonic Plasma TV
9)
10) UK

I get a fatal exception error
https://www.dropbox.com/s/psy1hrl61ok6on7/2019-01-26.png?dl=0

dxdiag file

https://www.dropbox.com/s/b8w3u0x9fz5rxvc/DxDiag.txt?dl=0

Its happened just after getting the knife off marvin when you open the shutter (twice) then after you kill the zombi in the next corridor

COnfig file
[Render]
PCTargetAPIFallback=Enable
Capability=DirectX12
TargetPlatform=DirectX11
UseVendorExtention=Disable
UseOptimizeShader=Enable
MainMenu=False
LastCrashReport=0x887a0007
[RenderConfig]
PCDXver=DirectX11
PCColorSpace=0
PCWindowMode=1
PCResolution=17
PCRefreshRate=4
PCFrame_Rate=1
PCVSync=0
PCRenderingMethod=0
PCImage_Quality=5
PCTextureQuality=5
PCSamplerQuality=4
PCMeshQuality=2
PCAntiAliasing=1
PCMotionBlurEnable=0
PCShadowQuality=3
PCShadowCacheEnable=0
PCAOSetting=4
PCBloomEnable=0
PCLensFlareEnable=0
PCVolumeLight=3
PCReflection=0
PCSSSS=0
PCDOF=0
PCLensDistortion=0
PCFilmGrainNoise=0
PCContactShadow=0
PCParticleLight=0
[Display]
HDRmode=1
[Control_222969210]
MouseReverse=1
MouseBind=0
CameraNormalSpeed=16
CameraHoldSpeed=8

[mgnoodle]

Автор сообщения: -Philip Coast Philip-

I posted a fix for the "Fatal Application Exit" devicedx11 / gpu crash that happens in game at random 5-20 minute intervals. My friend and I have nearly-identical setups that I configured for the most part, but he wasn't experiencing the crash and I was, so I knew it had to be driver/hardware related, and not from in-game settings or configurations. Our only difference is our graphics cards, he has a 2GB 1050 and I have a 4GB 1050, but mine is crashing and his isn't. So I did some searching and I found that underclocking my gpu core by a little would help, so I did it, and it's been working fine. I couldn't get past the 2nd typewriter for like 2 hours because my game would crash before I could get to the next area. The demos ran fine before this release.

Hi, Was this the error you were getting?

https://www.dropbox.com/s/psy1hrl61ok6on7/2019-01-26.png?dl=0

[Xeer]

A minor problem: in cheif Iron's office and Collection the ambiental lighting act strange: become really really dark, (near the locked door with the old component), but If I enter in the inventory/map and exit it become (and remain) more bright... so I don't understand if it's meant to be "really really dark" or just "normally dark", or somethings wrong.

Didn't had any other problem (so far :P).

[shinbojan]

Problem with HDR solved by unplugging the 2nd screen.