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Write on the forum of the store where you bought, here no one cares about what is happening in other stores.
You have purchased from oculus>>facbook>>meta. Steam, steam clients and those who sell their games here, have no reason to care about what happens there.
Good luck.
I posted here hoping XREAL Games would see it and reply like they do on some of the other discussion posts. I posted here after contacting the XREAL Games support Email, the XREAL Games email, and the discord with no reply back at all. There is no forum on the storefront I bought it from, just a long list of 1-star reviews after people noticed the lack of updates. I am leaving the post here just in case they take notice and try to help with this issue. Thank you for the reply and good luck message.
You are exactly right, The lack of replies to anyone asking these questions tells me all i need to know. I hope this Discussion can stay as a warning to future buyers about this company. If they want an example of a Dev who has done an excellent job with early access, they should look at Anton Hand from Hot Dogs, Horseshoes, & Hand Grenades. I feel like I should pay him more money with how many updates and improvements he has continually added to the game and it is only $20. XREAL Games cannot be trusted at all. There games have a lack of updates, lack of communication, and a lack of care for the community.I will not be buying anything else they come out with. Thanks for the reply, and have a good day.