Game used to run fine, now it's crashing with various error messages after update

[Snapdragon_Skull]

I don't have the best computer, I've been playing from a gaming laptop but the game ran fine with semi-low settings. After the update, I turned down any and all display settings to absolute low but I can't play the game at all. I keep getting the error messages "due to removed device" and "out of video memory". I understand the video memory is on my end due to the kind of computer I'm using but I have no clue what changed to cause this to be an issue.

I can't play the game at all anymore as it crashes less than 30 seconds after I open my save file.

Edit: I attempted verifying files but that didn't work, reinstalling the game also didn't work so I'm at a loss for what else I can do to try and fix this.

[Vaedron]

"Device Removed" usually means your GPU overheated so it disconnects for a second to crash the game and protect itself. Happens to me on FF7 Rebirth after playing for a few hours. They seem to have tried to improve most the graphics, so you could be SOL now on an older laptop.

[Snapdragon_Skull]

Originally posted by Vaedron:

"Device Removed" usually means your GPU overheated so it disconnects for a second to crash the game and protect itself. Happens to me on FF7 Rebirth after playing for a few hours. They seem to have tried to improve most the graphics, so you could be SOL now on an older laptop.

Got this laptop about a year ago, maybe a little longer than that. I knew I'd have limitations so I guess I'm just frustrated that this update seemed to screw me over when the game ran perfectly last night. It happens, but it's still pretty frustrating.

[Vaedron]

Hmm shouldn't be an issue if it's only a year old...may be worth looking into a cooling fan pad and see if it helps.

[CapitanPumbo]

so in the menu it works fine but after 30 seconds of loading in game it crashes? did you set the lowest settings and resolution?

[DeadJericho]

drop resolution to 1080p or even 720p, and all settings to lowest.

then try again

[Snapdragon_Skull]

Originally posted by CapitanPumbo:

so in the menu it works fine but after 30 seconds of loading in game it crashes? did you set the lowest settings and resolution?

Yeah exactly, after I load into Central Executive and walk towards the Cafeteria the game freezes and the popups for lack of video memory and removed device show up

[Snapdragon_Skull]

Originally posted by DeadJericho:

drop resolution to 1080p or even 720p, and all settings to lowest.

then try again

Everything in the display settings was at their lowest possible setting, resolution included. It didn't make a difference

[Falkentyne]

Originally posted by Snapdragon_Skull:

I don't have the best computer, I've been playing from a gaming laptop but the game ran fine with semi-low settings. After the update, I turned down any and all display settings to absolute low but I can't play the game at all. I keep getting the error messages "due to removed device" and "out of video memory". I understand the video memory is on my end due to the kind of computer I'm using but I have no clue what changed to cause this to be an issue.

I can't play the game at all anymore as it crashes less than 30 seconds after I open my save file.

Edit: I attempted verifying files but that didn't work, reinstalling the game also didn't work so I'm at a loss for what else I can do to try and fix this.

What **exact** CPU do you have in this laptop?

[Snapdragon_Skull]

Originally posted by Falkentyne:

What **exact** CPU do you have in this laptop?

AMD Ryzen 5 5600H

[Photonboy]

Game just updated so may be fixed.

BUT... possibly not the issue, but I had to disable my Antivirus just to launch the game yesterday.

[CapitanPumbo]

is it fixed?

[Photonboy]

Originally posted by CapitanPumbo:

is it fixed?

I'm no longer having any issues.

Aside from the Antivirus, sound and other issues which no longer affect ME at least, my HDR in Windows got turned on yesterday. I don't know how that happened, but my Windows desktop looked a bit off, and CONTROL looked wrong even after disabling HDR.

Anyway, I turned HDR off in Windows. So again, I can't find any issues now. I can't speak for anybody else.

[Snapdragon_Skull]

Originally posted by Photonboy:

Game just updated so may be fixed.

BUT... possibly not the issue, but I had to disable my Antivirus just to launch the game yesterday.

I didn't see anything that said it had updated, could've been an automatic update though, not sure. Will have to check what my setting there is.

I'm not sure if the antivirus idea will work given the error messages I'm getting are hard ware issues like lack of video memory and apparently an overheating GPU (even though I swear I've felt it get way hotter playing different games than when playing Control and had never gotten that issue before).

[Photonboy]

Run some STRESS TESTS to load your system.

1) CPU-Z ("Stress CPU" for at least ten minutes)
2) Furmark 2.5 (just click "RUN" or I think if you benchmark it keeps running after the end.)

3) Then run them both at the same time. Normally, a reasonably modern computer should DOWNCLOCK not crash your system.

4) Run the Windows Memory Diagnostic (type "memory" into Windows Search), or

better yet boot and run MEMTEST86 from a USB stick (may need to select it from BIOS)
https://www.memtest86.com/
(run MEMTEST86 for at least one full pass)

(If it's just this one, new game it may just be some software issues with the game and/or some conflict with your system software. Hence the stress tests)

[CapitanPumbo]

https://steamcommunity.com/app/870780/discussions/0/595143167557291533/ follow this guide also, follow this guide