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Are your doctors seeing too many patients each one? Are your labs overwhelmed? Do you have any mod installed that might not be working correctly with the current version (maybe some of the most popular mods?).
Without more info, it is hard to diagnose what's going on. At the very least, you should take a look at the stuck patient tab (and maybe post a screen capture here) to see what exactly are they waiting for.
Its an early day clinic with no real labs yet i only have two doctors and the influx of patients is moderate as they're handling them well together.
No mods active and no other departments yet. There isn't much to say they just ingore which sit around for ages while ones who just sat down get seen first.
Again, a look at the patient's card would let you see what's going on. There you will see if they are waiting for some test, or if they are already assigned to a doctor. Then you look at the doctor's card, and will see if they have a lot of patients on queue. If that's the case, then you can reassign the waiting patients to other doctors if they are free.
In any case, if you get patients not seeing doctors for long in the early game, is probably that your doctors don't have time to see them because there's too many patients coming in or too few doctors, or both at the same time.
If your patients are waiting for hours, while they haven't seen any doctor and your doctors are always busy with other patients, then your doctors are overwhelmed.
Consider, that your doctors need some breaks from time to time to go to the toilet or to eat something.
This has always annoyed me, too. I have asked about this issue in the past. I don't recall if it was ever reasonably explained, or if it can be explained. I have yet to find a solution, and gave up looking for one. It's just one of those things we have to deal with.
Something like that seems to be true for reception queues.
Do you know why some patients go to reception and others do not? This is a frequent issue in my games. Receptionists will sit idle while patients waltz on by them or, 4 will line-up while the receptionist is on break or training and wait until they return. Is there a way to force/encourage more patients to be triaged? Adding more receptionists doesn't seem to fix, nor does arranging the waiting room behind the reception. How does this mechanic work?
I think I can give you a partial answer until somebody more knowledgeable steps in; patients seem to be generated before they even show up on the map, so just because a patient physically enters your hospital another patient who may have been generated earlier will have precedence.
But what about the patients who walk into the emergency dept and ignore the reception until they have been seen by the doctor? Joe Schmoe walks into the department with 7 unknown symptoms and "interview" pending, sits in the waiting room for hours while the receptionists chew bubblegum.
Yep lol. I just sat there watching him get ignored each time, I legit felt bad lol.
Basically, Reception exists for medium/high severity patients to check in and jump the queue. If a patient has low severity issues, they bypass reception and go straight to waiting. Any patient that checks in with reception is given higher priority, as they have more severe issues.
If you have patients that sit in the waiting room all day without being seen because they keep getting bumped for higher priority reception cases, you 100% have too few doctors. Same for if they get in once, have labs done, then sit waiting. Them getting put to lowest priority by bypassing reception isn't a bug, it's a feature to help you treat collapseable patients faster.
If you want to have everyone treated "first-come-first-served", delete reception. Everyone will go to the waiting room and get seen in order. Note that you WILL have more collapses and strain your TC/ICU more heavily. Or... just add more clinic doctors. They're probably being called critical workload, and need to be fixed anyway.