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Although I do wonder if having them in the wards would let visitors come to the wards, which is what would happen in reality
Good question about Wards too. Honestly when I saw visitors listed in the DLC, visitors coming to see patients in their beds on the Wards was my first impression of what that would mean.
In general surgery, it's at the bottom of the 2nd page of prefab rooms
I still don't quite get the point in the Visitor's Chairs being available, such as in the Emergency's Reception, for example, as recommended items (as in when they're highlighted in yellow but not orange), but I don't think I will bother putting any around there.
Because any of those chairs will fill the 'give them a place to sit if you get a queue' need.
Use waiting rooms around the reception and in my Doctor's Office corridors is what I do.
They aren't waiting rooms, but sometimes you have multiple patients come at once, so having a few chairs ready can be useful, to prevent the 'couldn't sit' modifer
Which is why I tend to make my waiting rooms quite large so that I can fit plenty of seating!
You've never noticed a queue for your receptionists?
Nope, I've never had an issue with people queuing to be checked-in and triaged.