Not all patients use reception?

[Snillum]

I've noticed that not all my patients check in at reception when they arrive at my hospital. Some go straight into the waiting room and use the queue machine to check in. Is this the way its meant to work?

I've just started my hospital so I only have 3 doctors office's, a reception and waiting room.

I have enough receptionists to deal with demand and there is never a queue in reception.

['Yellow Bird' Steele]

Yeh it works like that.

If you click on Management Mode there will be a button you can press just under the name of the department you have selected called Dependancy Tree. This basically explains the process of how your patients are 'moved' through the diagnostic and treatment process.

The reason people dont go to the receptionist is because they usually have a low risk condition so use the ticket machines. Patients who have medium or high risk conditions will go to the reception or be transported from an ambulance.

You have a decent initial startup. What I personally do is to manually control a few medium/high risk patients if there are any, and the rest of the patients I can control are low risk. You diagnose them quickly, treat them quickly and send them home for some quick cash.

Another pointer is that you only really ever need 1 receptionist per department. An exception to this where you start to expand into the other diagnostic departments (General, Internal, Ortho, Cardio and Neuro) is to put another receptionist into Emergency as that is the main go to for those other departments getting patients. What I have discovered is that I get a lot of patients coming in through Emergency but have heart failure or a broken bone, making each case Cardio and Ortho respectively. So even taking the time to go through each patient really quickly if they have a diagnosis already is to assign them to another department, relieving the demand on your Emergency clinical doctors.

Hope this helps :)

[Snillum]

Thanks that helps alot!

[siwe7]

Originally posted by Steele:

What I have discovered is that I get a lot of patients coming in through Emergency but have heart failure or a broken bone, making each case Cardio and Ortho respectively. So even taking the time to go through each patient really quickly if they have a diagnosis already is to assign them to another department, relieving the demand on your Emergency clinical doctors.

shouldn't the docs do that themselves?
i don't think it's my job as manager of the hospital to do the work manually.