Tabletop creator crashing

[Spiritfern]

I can't load any projects, my own or demos, it just crashes the software. I have verified, uninstalled and re-installed etc. but it still happens, I have full version, anyone know what is causing it?

[Francesca]

Originally posted by Spiritfern:

I can't load any projects, my own or demos, it just crashes the software. I have verified, uninstalled and re-installed etc. but it still happens, I have full version, anyone know what is causing it?

We recently addressed a project loading issue, successfully resolving it with the release of version 2023.12.2 on December 4th https://steamcommunity.com/app/861590/allnews/

To better analyze your situation, could you please send your log to [e-mail]
Here are the details on how to send us your log: https://pixelatto.notion.site/Reporting-issues-and-feedback-63794322e62e48c3883c2c2d5cd514c1

Thanks in advance!

[Spiritfern]

Well not sure what the real problem was, but it seems on my gaming computer it still worked normally and with my laptop, that said problem became persistent.
Haven't really been trying to get it to work anymore with laptop.
I suppose it's just dying on me.

[Francesca]

Since it's working fine on your computer, there might be specific issues with your laptop. However, if you need any advice on handling customer support related to technical issues, feel free to ask or send us the log to [e-mail]
Thanks!!!

[Lysimaque]

Dude, i have a laptop too and i had the same problems. Your software has serious issues with laptop , fix it.

[Francesca]

Originally posted by Lysimaque:

Dude, i have a laptop too and i had the same problems. Your software has serious issues with laptop , fix it.

We've encountered no issues using the software on our laptops. Could you please help us identify and address the issue by sending your log to [e-mail]?
Here are the instructions on how to do it: https://pixelatto.notion.site/Reporting-issues-and-feedback-63794322e62e48c3883c2c2d5cd514c1

Thank you for your cooperation!

[T_Buff]

Also having crashing issues on my PC. Choosing a font crashes and trying to load a saved project crashes. Just bought it today.

[Francesca]

Originally posted by T_Buff:

Also having crashing issues on my PC. Choosing a font crashes and trying to load a saved project crashes. Just bought it today.

Hi! Please, send us your log to [e-mail]
Here are the instructions on how to do it: https://pixelatto.notion.site/Reporting-issues-and-feedback-63794322e62e48c3883c2c2d5cd514c1

Thanks in advance!!!

[Spiritfern]

Yeah, I "Fixed" it by buying new laptop, but that's not really a true solution for this.

[Francesca]

Hi everyone!

We've tested loading projects and demos from the laptop, and everything is working perfectly: https://drive.google.com/file/d/1XDjeXn7e53EI8RokOlZO5pJzcGll3B0y/view?usp=sharing

To understand what's happening and solve it, we need a bit of teamwork 🕵️‍♂️. The key is in the logs. It would be great if you could send us your logs to [e-mail] by following these instructions for sending the log: https://tabletopcreator.zendesk.com/hc/en-gb/articles/16677606754322-Provide-Feedback-Report-a-Bug

We really appreciate your help!

[rodrigodegiovani]

I would like a demonstration to be done so that I can know which items are available for commercial use and if it is worth buying, because I will be using the Tabletop Creator Pro for commercial use and I want to use it without any future problems.

[Francesca]

Originally posted by rodrigodegiovani:

I would like a demonstration to be done so that I can know which items are available for commercial use and if it is worth buying, because I will be using the Tabletop Creator Pro for commercial use and I want to use it without any future problems.

Hi Rodrigo 👋

Great question! Yes, you can use Tabletop Creator Pro for commercial purposes without any problem, as long as you're using your own assets (images, text, icons, etc.) or assets that have a commercial license.

Anything you create yourself in the app is 100% yours. Tabletop Creator doesn’t claim any rights over your games, not even if you're using the free version.

With the Pro version, you also get access to advanced features that make professional work easier (and you remove possible limitations like watermarks).

The only thing to keep in mind are the icons included in the app’s gallery. Some of them come from third-party libraries with specific licenses. You can check the license of each icon directly in the icon panel by clicking on the license name.

If you want to check the legal details, we have a dedicated section about usage rights: https://tabletop-creator.com/legal/terms-of-use/#rights-over-projects-and-use-of-icons

You might be asked, on a completely optional basis, to share photos, videos, or updates about your project made with Tabletop Creator, so the team can feature it on social media or other channels. It’s just a nice way to showcase your work if you ever feel like it, but totally up to you.

And if you still have questions or want to learn more before buying, feel free to join our community[discord.gg], lots of members there are happy to share their experience using the tool

Hope this helps!