Mac Users Eve Launcher Issues [NO FIX INSIGHT]

[squírrel]

There is currently a bug with the mac version, allowing the user to launch the game, but not being able to login succesfully.

I filed a bug report over at eve and they replied very quickly, I'm a mac user and they replied that the steam mac launcher is not yet ready, they are trying to resolve the issue ASAP and said an update may be out at the end of the day today or monday.
Full Email Reply:
"Thank you for your bugreport titled: Steam Problems

This problem that you describe is a known issue.

The EVE launcher for Mac was not yet ready for Steam integration, we are working on resolving this ASAP. There will be an update by end of today, or Monday (2013-06-10) Please keep an eye on the news announcements when this is done. https://community.eveonline.com/news/news-channels/eve-online-news/ I´m very sorry for the inconvenience.

Here is a link to update your bug report: https://bugs.eveonline.com/mybugreports.asp?Action=View&ID=161243

The BugHunter Team"
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EDIT
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Okay, guys sorry to inform you but there is currently no patch coming up in the horizon, so for those guys that would like to play it on mac you will have to contact EVE Online support at [e-mail] and explain the situation they will know what you are on about.
What do you have to do:
1. Create a eve online trial account or ask the offer below to be transfered to an existing trial account.
2. Contact EVE support at [e-mail] (they should be quick to reply)
3. They will add the following offers to your account as reimbursment:
They weill add the extra 30 days manualy, however they cannot transfer the starter pack over so instead you will recieve an extra Plex which can be read about at (http://wiki.eveonline.com/en/wiki/30_days_Concord_Pilot_License_Extension) these are worth more tha the starter pack items.

This is current word, if there will be a fix sometime in the future is unknown so un less you have some hatred towards websites I would take the above offer, there is no need to redownload the client the downloaded client should still work.

[squírrel]

@Antdude yeh they posted an article a few days ago on https://community.eveonline.com/news/news-channels/eve-online-news/ explaing it, but an extra 2 weeks sounds gd, if they resolve it before the 2 weeks we get a couple of days extra free that's nice :D

[gaustin]

Messaggio originale di Antdude:

Not to mention that the booster included with the Amarr pack is already ticking down from when you started the account, *not* when you make a character. It's only good for the first two weeks of play.

Not true as far as I can tell. The timer didn't start on mine until it was redeemed for my toon. That was a couple of days after my account started.

[Antdude]

Looks like they've given up. Just got this e-mail from CCP:

Hello there,

As you may know, the Macintosh client for EVE Online does not work on Steam and we simply do not know when the matter will be resolved, so we will now be offering the following alternative to our Mac users:

Log into the Account Management page linked below and create a new 14 day Trial account:

https://secure.eveonline.com/login.aspx

We will then manually upgrade the new account for you and add 30 days of subscription time to compensate for the days you already purchased on the Steam account.
Sadly we cannot replace the items that came with the Amarr Explorer Starter Pack, but we will be providing you with one PLEX on the new account to compensate for the loss of these items.
Please note that the PLEX is considerably more valuable than the items from the Starter Pack, but we feel that this issue warrants an apology from us and will therefore be offering the PLEX in question.
If you are not familiar with PLEX, you can read about them on the link below:

http://wiki.eveonline.com/en/wiki/30_days_Concord_Pilot_License_Extension

Please let us know if you wish to take this alternative option and remember to include the name of the new Non-Steam account so we can initiate the changes.

Best regards,
GM Stardust
CCP Customer Support | EVE Online | DUST 514[/]

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So, they've thrown in the towel on the Mac Eve Steam client and the Starter Packs we bought are basically useless now. We get a PLEX to compensate, but basically I think, but am not sure, you may have to start a new character.

And that's where we are.

[Eternal Jihad]

I haven't had an email yet but that's ridiculous if it's the case. Poor show Steam!

[squírrel]

I haven't got an email yet either? How do I do this without getting that email?

[Antdude]

I sent an e-mail back to CCP to find out what I need to do. I think I'm supposed to create a new trial from scratch, but how do I verify I am a Steam Mac user? I'll update on this when I hear from CCP.

You can run Eve without the Steam launcher, by navigating down to the Eve executable file and firing that up directly. I've tested it and the game launches fine without Steam.

[squírrel]

yeh, I sent an email to CCP quoting the above email, the main reaosn why I wanted to do it throgh steam was because I trust steams payment methode more than a websites, but ah well, can't always get what you want I guess... Thanks Antdude for quoting the email above :)

[squírrel]

No fix insight has been confirmed I have updated the post for any mac user who wishes to play on the mac :) enjoy eve

[McGesme]

so, we have to create an another account ? (on eve online website ?)

EDIT : A 6Go client to download again -_-

EDIT2 : i've misunderstood ^^". But have we to contact CCP about our "upgrade" and the PLEX ?

[squírrel]

yes that is right u have to contact them :)

[McGesme]

Ok,

Thank you :) (and AntDude too fot this informations !)

[squírrel]

No Problem :)

[DeWitt]

I just don't see why some player is working like a CCP customer service here.

Fix was incoming then now it is beyond horizon? any source?

[squírrel]

Only passing on information I got from emails :) all quoted above... Just trying to have a central place for mac people so they know what's going on, eventhough evedently is quite challenging ;)

[eternalblade]

well for me i dont want to create another account i have a in-game character already. will it be moved because i used the windows to play when i saw the mac was taking a long time.