PLEX

[moustachio74]

I just bought Plex where is it I cant find it

[Maverick]

Open your inventory (Alt-C), and look for "PLEX vault".

[moustachio74]

yeah not in there

[oblivionfireflytygfer]

When you cant see your PLEX in PLEX vault, it mean trader cheater(liar)

[Maverick]

Have you tried opening the new eden store to see if it shows up there?

[WrathfulPotato]

Sometimes it has a delay on it. For security purposes. At least that's what CCP has said.

[ISD Max Trix]

Bought plex from where?

[[FuFo] Mortucus]

if from steam or ccp store will need to redeem it at charter log in screen
other wize its in the storage of the station where you bought it from like all things

[BrotherClotten]

So what happens when you buy £34`s worth of plex through steam and it doesnt show up after 24 hours of waiting?
I now have to buy it through steam as the main ccp page says so and will not let me do otherwise :S.
Paid with paypal and have the reciept to prove it and that the transaction went through.
ALT C shows my normal amount of plex with no additional added.
ALT Y shows no redeemable items on the account i purchased it for.
No options at launcher to redeem any plex or other items.
Any ideas?

[BrotherClotten]

After waiting for steam to send the item i got fed up and decided to put the paypal transaction on hold/reversal and this got steams attention.
i log on this morning to be shown a message telling me how to cancel the dispute through paypal and that my steam account is limited.
Im told by steam in the message how to go to the main paypal page and cancel the dispute as if they are paypal themselves and then at the end i get this gem:

"once the dispute is closed and the funds are released back to steam, your content will become accessible again"

the word "AGAIN" is what gets me as i never had the item in the first place. so if i cancel the dispute through paypal how do i know that steam wont just say we sent you the item.. its not our fault it hasnt arrived, speak to ccp and tough luck.
no the items arent in the plex vault and no they are not in the redeem system still.

[moustachio74]

yep I FEEL YOUR PAIN BROTHER

[Wieza]

it takes up to 3 days to make sure the payment went through correctly. write ccp a ticket!

[BrotherClotten]

ccp have been informed and are looking into it. its been 9 days now since the purchase and steam have basically said our end says you had the plex so tough.... speak to ccp.
so i put a hold on the paypal transaction.

[BrotherClotten]

so the mystery is solved.
turns out after speaking to both steam and ccp that even though i purchased my account through steam, it isnt a steam linked eve account. what i purchased was suposidly a game key despite it not saying this on the sales page 6 years ago (otherwise i would of just gone straight to ccp).
what this means is that any plex i buy through steam will not be linked to my account and even though steam will take the money for it ccp will not get the order to credit it.
this is the reply from ccp:
• GM Sirius Tuesday at 13:33


Hello there, GM Sirius here.

I will kindly explain what happened here. Your account XXXXXXX is not a STEAM account. Even though this account was created with a CD-Key purchased from STEAM, this was before EVE was actually integrated into the STEAM platform. Your account behaves as a non-STEAM account and any further purchases should take place solely through our website instead of STEAM.

With this said, the PLEX purchased through Steam were not credited to your account. After checking the transaction in question however, I have also noticed that you initiated a charge back in PayPal. As such, PayPal will now be in charge of the refund.

For future reference, please purchase subscriptions or PLEX only through our website.

If you have any further concerns, please let me know.

Best Regards,
GM Sirius
CCP Customer Support | EVE Online | EVE Valkyrie
-------------------------------------------------------------------------------------------------------------------
i showed that message to the steam rep and after i released the paypal funds they refunded the amount back to me.
i do remember though logging onto the ccp eve website to see how much plex was on there and was greated with an advert screen telling me if my account was purchased through steam to buy my plex from steam...... go figure.
so in short i wasted nearly 2 weeks of time trying to buy an item i couldnt use due to a lack of information provided. of course the act of putting the paypal payment on hold until it was sorted also made steam limit my steam account until the dispute was sorted, meaning i couldnt buy any games for myself or others xD

[moustachio74]

thanx im checking this out as i believe i have the same issue this is ♥♥♥♥♥♥♥♥ what a mess