Game makes my PC shut down

[karolans]

Hi, so after 5 hours of gameplay the game started completely shutting down my computer (i9 9900K and 1080Ti). My drivers are up to date. I cannot get help from Steam because I can't get past the automated answering machine. There seem to be several threads on this on the internet, unfortunately none of that helped for me. Do you have any tips or how else can I ask for a refund? Is there a support form or contact? Thanks.

[Satoru]

Note that your system shutting down is more of an issue iwth your system than the game

I'd be looking at your power supply being underpowered, or issues with your motherboard

[bomansi]

My computer shuts down every time I try aiming through mist, be it a snap shot, free aim or overwatch. It happens before I can shoot. If I clear the mist with a grenade before aiming, the shutdown doesn't occur. Also, when I free aim an area where there is no mist and move the aim to a mist covered area, the shutdown happens when the target cross hits the mist.

[Satoru]

Again shutdown issues are more an indicator of your system having some low level corruption.

You can try running a full windows update and doing a clean reinstall of your video drivers

[karolans]

Originally posted by Satoru:

Again shutdown issues are more an indicator of your system having some low level corruption.

You can try running a full windows update and doing a clean reinstall of your video drivers

I have been playing PC games for 20 years and this is the first to consistenclty do it. There are tons of threads from people with the same issue, no matter the HW configuration. This game should not be in any way more taxing than the latest next-gen games (which run fine on my setup). And even then the OS should be able to shut off any software before anything like this happens.
Must be some really huge glitch in the code and I wonder what else they could do with this... Delete my harddrives? :D

[Satoru]

Originally posted by karolans:

I have been playing PC games for 20 years and this is the first to consistenclty do it.

On Windows 10 almost the entire kernel stack is isolated from the applications and even drivers. That's why poorly written AMD drivers in the past would destroy your entire system, while now it basically just crashes your game.

For your system to shutdown, the game is not causing it. its only exposing an issue iwth your system.This is similar to the engineering story of "vanilla ice cream causes my car to seize up". The vanilla ice cream is not causing the problem, its merely manifesting an issue due specific circumstances. Correlation is not causation.

There are tons of threads from people with the same issue, no matter the HW configuration.

Note this is the only thread about the game hard rebooting a system.

Are there bugs and soft crashes? yes.

But a hard reboot? Not really. Which is why such issues should be considered to be local issues, given that modern windows protects the kernel from that kind of thing.

And even then the OS should be able to shut off any software before anything like this happens.

And as I indicated above, because modern windows OS, functionally isolate the kernel, if you're getting a blue screen, or a hard reset, that's generally not going to be a problem with the application. Its likely an issue with your system.

I'd be looking at your system temps, possibly power draw, or if you do any overclocking.

[Mick Sparrow]

i have same issue. not overclocked, latest drivers, win 10. ryzen 5, 2060 rtx. nothing helps. other games/apps working well. maybe will try win 7 later.

[bomansi]

Looks like setting Shader Quality to Low solved this problem for me.

[Mick Sparrow]

Originally posted by Datura:

Looks like setting Shader Quality to Low solved this problem for me.

yeah, thanks. thats strange, i tested yesterday with low settings. maybe just fogot to set shaders on low. idk. but noticed gpu high temp if i aiming thru fire. definitely something wrong there with shaders.

[Mick Sparrow]

nope. still crashing. full low settings and different OS same. probably power or motherboard mulfunction. or gpu or idk LOL. only this game crashing. No man's sky on Ultra settings running not bad, not perfect, but not bad) pity. i like this game.

[karolans]

Originally posted by Datura:

Looks like setting Shader Quality to Low solved this problem for me.

Thanks man this seems to have helped for now, I was able to finish a few missions without shutdowns. Will come back in case it messes up again.

[karolans]

I assume it is GPU related, probably some bad coding overflows the GPU and makes it burn, so that the GPU/motherboard hard kills everything to stop it from melting. It seems to happen so fast that there is no way to get any logs, everything shuts down before the higher temps get picked up. In case it happens again I will open my case and see if I can actually feel some heat fluctuations.

[karolans]

Oh and my GPU is not overclocked. I have Afterburner downloaded and will play around with some underclocking if necessary. So weird, unfortunately I love the game so will go through the trouble :D

[Satoru]

Originally posted by Mick Sparrow:

but noticed gpu high temp if i aiming thru fire. definitely something wrong there with shaders.

If you're getting high GPU temps thats a cooling problem not a game problem

[ites]

it can be a game problem; and it will become a problem for the gpu if (for example) a simple menu throws 6k+ frames per second at you. so yes. heat.
limit the frame rate.

[Mick Sparrow]

Originally posted by Satoru:

Originally posted by Mick Sparrow:

but noticed gpu high temp if i aiming thru fire. definitely something wrong there with shaders.

If you're getting high GPU temps thats a cooling problem not a game problem

60-65C looking thru fire any settings vs 4045C normal mode very high settings. no overclocking.

Originally posted by ites:

it can be a game problem; and it will become a problem for the gpu if (for example) a simple menu throws 6k+ frames per second at you. so yes. heat.
limit the frame rate.

its Vsynced. so its 60 or less. i got afterburner enabled. and Antarctica base mission absolutely not optimised, got fps dropped to 10-15 vs Synedrion maps 40-45 vs some others stable 60. that also sucks.