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After pressing (Y) to select your character, then pressing (X) to confirm the selection, it should take to back to the match making menu where you set the connection preferences, you press (A) to confirm the settings and it should begin searching.
If it doesn't, the only thing I can thing of is that maybe the initial tutorial has to be completed (the one that just shows you the buttons).
Go to the main menu and press (start/menu) button on your gamepad, and that will trigger a short tutorial (it's only about 1 minute long).
Thank you for replying
I ran the tutorial but it still doesn't allow me to proceed to next window after I choose character by clicking on OK (A)
I will attempt to uninstall and reinstall.
If there is anything else I can do, please suggest?
Just to be sure, you're playing using a game pad correct?
Try looking for lobby matches to confirm you can connect to other players.
But for ranked, I get option to select character, I select kasumi,, then I keep clicking on A or X,
a sound comes which is similar to selection or confirmation, but then nothing happens, it stays there on that screen and doesn't load next window..
I tried uninstall and reinstall as well.
not sure, what is the problem
since Lobby match is working, but it is not allowing me to enter ranked match
If there would be an option for screenshot or video here, I would show.
Thank everyone for help.
From what region are you.
I had the same issue as you. Its gone miraculously. Which led me to purchase the game
But of course if you tried that there could be a under-lining issue, could you upload a video (if possible showing controller inputs) to show us?
equally, double check the buttons on the bottom of the screen (one will say press to confirm). I have my buttons set to type B (i think it's B) so my inputs could vary slightly, though i imagine menu navigation is pretty standard but it's worth double checking.
Its working after second uninstall and reinstall. Not sure, what was the issue though. But it works now.
Stay safe