The game crash so much

[ロレンゾ]

Every time i quit the game, it freeze my pc and i am forced to restart, anyone with this problem ?

[Nichtswisser]

Did you check your gpu and cpu temps while running the game? And do other games run wthout crashes on that pc? I'm asking because so far the game did not crash a single time for me and From has a good track record when it comes to stability. Even their not so great DS1 port at least was stable.

[ATVIAssist_Sean]

Originally posted by Lumasterchief7:

Every time i quit the game, it freeze my pc and i am forced to restart, anyone with this problem ?

Hey there, sorry to hear that is happening but could you please share some details about what is gong on? For instance, are you getting an error message when it crashes and is everything non-responsive (like CTRL+ALT+DELETE)?

Also, what are you basic PC specs and have you tried any troubleshooting so far, even just basics like Verify Integrity of the Cache or updating drivers? Check out our stickied troubleshooting guide for quite a few troubleshooting options related to crashes.

[Alex]

I havent had any issues either so far. Would be good if people posted their PC specs though because its impossible to know otherwise. Overheating indeed causes crashes so check that with MSI Afterburner (free program you can download). You can also set a "fan profile" with it and make sure your video card fan spins faster when your card hits say 50-60C and be sure it wont overheat. Stock settings on many video cards when it comes to fan duty can often be very low even when the card get really hot so it can be good to do that manually. Personally i have all case fans and CPU fan set in BIOS to run faster and push more air when my system hit certain degrees. MSI Afterburner fan profile takes care of the video card fans to push more air when i play.

EDIT: Forgot you of course can see your heat and all that as overlay in the game with MSI Afterburner so you have something to aim for. IF that is your problem. Otherwise for anyone else its a good program to have.

[Spirit]

Same issue. Tried every dumb fix that people constantly repeat knowing full well that's not the issue. There's just something wrong with the game affecting a certain group of people. I reached out to Activision's support, obviously have yet to hear anything from them.

[ATVIAssist_Sean]

Originally posted by Spiritualism:

Same issue. Tried every dumb fix that people constantly repeat knowing full well that's not the issue. There's just something wrong with the game affecting a certain group of people. I reached out to Activision's support, obviously have yet to hear anything from them.

Glad to hear you already reached out about that. That is the best way through other channels, other than these forums, so we can do detailed, get your PC info, and if need be send all of that up for higher teams or the studio to review.

Right now the wait shouldn't be long, 24 hours at the most, but if you don't hear anything just ping me and I'd be happy to look into it to see what is going on with your case.

[Spirit]

Originally posted by ATVIAssist_Sean:

Originally posted by Spiritualism:

Same issue. Tried every dumb fix that people constantly repeat knowing full well that's not the issue. There's just something wrong with the game affecting a certain group of people. I reached out to Activision's support, obviously have yet to hear anything from them.

Glad to hear you already reached out about that. That is the best way through other channels, other than these forums, so we can do detailed, get your PC info, and if need be send all of that up for higher teams or the studio to review.

Right now the wait shouldn't be long, 24 hours at the most, but if you don't hear anything just ping me and I'd be happy to look into it to see what is going on with your case.

Sent my infos in. I assume I wont hear back until tomorrow? I can't seem to figure anything out, the stuttering and crashes have changed and evolved throughout my attempts at playing the game. Started out playable (except anywhere near water) until a certain boss which caused it to crash every single time. Finally got through that, now it's crashing every couple minutes.. I've given up on playing.

[ATVIAssist_Sean]

Originally posted by Spiritualism:

Sent my infos in. I assume I wont hear back until tomorrow? I can't seem to figure anything out, the stuttering and crashes have changed and evolved throughout my attempts at playing the game. Started out playable (except anywhere near water) until a certain boss which caused it to crash every single time. Finally got through that, now it's crashing every couple minutes.. I've given up on playing.

You could hear back in 10 minutes actually, but I just meant that it isn't too busy right now for us so at the worst it shouldn't be than 24 hours before they start that process. In the meantime I can try to help out with some troubleshooting options.

First off though, could you let me know exactly what you've tried already and what your basic PC specs are? Also, does it give you an error when you crash or just straight to desktop?

[Marsson]

Sorry for hijacking, but I experience freezing issues as well:

My game haven't crashed though, but it freezes from time to time for several seconds, and after a little bit it resumes. The game doesn't "progress" when it freezes, for example: enemies can't attack me while the game is frozen.

Specs in my profile, and it's running on a completely reinstalled Win 10 Pro with the latest drivers. It's weird

[ATVIAssist_Sean]

Originally posted by Marsson:

Sorry for hijacking, but I experience freezing issues as well:

My game haven't crashed though, but it freezes from time to time for several seconds, and after a little bit it resumes. The game doesn't "progress" when it freezes, for example: enemies can't attack me while the game is frozen.

Specs in my profile, and it's running on a completely reinstalled Win 10 Pro with the latest drivers. It's weird :claugh:

Thanks for the details and sorry to hear you are running into that. Do you know if your Intel CPU is using Intel Turbo Boost? If so, please try disabling that. Some others had mentioned issues with that.

If so, to do that you just need to:
- Type “Intel TBMT 3.0 Control Panel” into the Win 10 search
- Uncheck the Enable box
- Apply

If that doesn't help could you please tell me if you've tried any other troubleshooting? Also, do you experience anything similar on any other games or just Sekiro?

[Marsson]

Originally posted by ATVIAssist_Sean:

Originally posted by Marsson:

Sorry for hijacking, but I experience freezing issues as well:

My game haven't crashed though, but it freezes from time to time for several seconds, and after a little bit it resumes. The game doesn't "progress" when it freezes, for example: enemies can't attack me while the game is frozen.

Specs in my profile, and it's running on a completely reinstalled Win 10 Pro with the latest drivers. It's weird

Thanks for the details and sorry to hear you are running into that. Do you know if your Intel CPU is using Intel Turbo Boost? If so, please try disabling that. Some others had mentioned issues with that.

If so, to do that you just need to:
- Type “Intel TBMT 3.0 Control Panel” into the Win 10 search
- Uncheck the Enable box
- Apply

If that doesn't help could you please tell me if you've tried any other troubleshooting? Also, do you experience anything similar on any other games or just Sekiro?

Thanks for a quick response. I don't even have that installed at the moment since I recently reinstalled everything.

I am running a stable overclock at 5ghz though. I've tried updating my GPU drivers just the other day, but I still experience the same issues in Sekiro. No other game gives me any kind of issues to be honest.

I also experience a weird rubber banding effect in the game, where the fps suddenly starts fluctuating so much that I get the feeling of being on a roller coaster. It's weird, and hard to explain but the fps starts jumping up and down something fierce.

This issue persists if I pause the game as well, until the fps counter goes back to 60fps. The game never uses more than 50-60% of my CPU/GPU either.

Something interesting that I noticed is that when the game starts spazzing out, the usage on both CPU and GPU drops around 10%.

[Spirit]

Originally posted by ATVIAssist_Sean:

Originally posted by Spiritualism:

Sent my infos in. I assume I wont hear back until tomorrow? I can't seem to figure anything out, the stuttering and crashes have changed and evolved throughout my attempts at playing the game. Started out playable (except anywhere near water) until a certain boss which caused it to crash every single time. Finally got through that, now it's crashing every couple minutes.. I've given up on playing.

You could hear back in 10 minutes actually, but I just meant that it isn't too busy right now for us so at the worst it shouldn't be than 24 hours before they start that process. In the meantime I can try to help out with some troubleshooting options.

First off though, could you let me know exactly what you've tried already and what your basic PC specs are? Also, does it give you an error when you crash or just straight to desktop?

i9-9900k
64gb ram
2080ti strix
win 10 pro
ps4 controller
4k non hdr monitor

Swapped my 9900k for my old 8700k
Disabled all gpu/cpu oc
Set my bios back to default
Fullscreen/windowed mode
Different resolution
Lowered graphics
Repaired/reinstalled the game
Unplugged 2nd/3/rd monitor
Checked drivers/updates
DDU
Big picture mode
Offline mode
Closed out of EVERYTHING except steam + game
Temps are fine

Marsson is having the same problem as me. There's two events that can happen:
1. The game locks up entirely and crashes within a few seconds
2. FPS will drop to basically nothing, then if we pause the game it usually eventually stabilize.

[ロレンゾ]

Originally posted by ATVIAssist_Sean:

Originally posted by Lumasterchief7:

Every time i quit the game, it freeze my pc and i am forced to restart, anyone with this problem ?

Hey there, sorry to hear that is happening but could you please share some details about what is gong on? For instance, are you getting an error message when it crashes and is everything non-responsive (like CTRL+ALT+DELETE)?

Also, what are you basic PC specs and have you tried any troubleshooting so far, even just basics like Verify Integrity of the Cache or updating drivers? Check out our stickied troubleshooting guide for quite a few troubleshooting options related to crashes.

ryzen 5 2600, rx 580 nitro, 16 ddr4 3200mhz, b450 prime plus asus, evga 550 80+ bronze plus...
the game run so smooth during the whole game and no one else game crash like this..no error...the game keep still in the menu..no response..no i have the old amd driver...i will update fast as possible

[alien31]

Originally posted by ATVIAssist_Sean:

Originally posted by Lumasterchief7:

Every time i quit the game, it freeze my pc and i am forced to restart, anyone with this problem ?

Hey there, sorry to hear that is happening but could you please share some details about what is gong on? For instance, are you getting an error message when it crashes and is everything non-responsive (like CTRL+ALT+DELETE)?

Also, what are you basic PC specs and have you tried any troubleshooting so far, even just basics like Verify Integrity of the Cache or updating drivers? Check out our stickied troubleshooting guide for quite a few troubleshooting options related to crashes.

Have the exact same issue here. I'm running 980m 6820hk on WIN10 with crashes in-game.
-------------------------------
The screen simply freezes. Audio remains normal for a few seconds. That is ------ if I press attacks for a few more times I can still hear the slashing sounds, but after that, just music, with a static frame on screen. The game becomes unresponsive in task manager and is jammed to the front, so I have to keep task manager opened in my 2nd monitor to shut it down without having to logout / restart.
-------------------------------
I've tried Max to Low in image quality settings. Makes no difference --- the game still crashes. Btw I'm on 50-60 fps with everything Maxed-out. I beat Dark Sous 1 & 3 with no such issues at all.
-------------------------------
I feel that these crashes are scene-relevant.
For the tutorial area, I got like 2 crashes in 30 mins.
And later when I got to fight Red-eyed Demon, it crashed every 5 mins.
And then in the "houses on fire " area, it crashed every 15 mins.
Now I've beaten the Blazing bull and I'm having crashes every 3 mins in the main castle...
-------------------------------
Here's what I've tried:
-------------------------------
Altering virtual memory volume
Driver update/rollback
Intel speedboost on/off ( have no turbo boost in my OS )
Altering bios version
Unplugging 2nd monitor
Unplugging mouse/keyboard
Disabling network
Connecting xbox1 controller through wireless adaptor / USB
Re-paint silicone grease - -

Finally I decided to re-install my OS and earlier this week. Unfortunately, it crashed again, on a clean slate of OS with just basic workable drivers.

I REALLY hope Devs fix this thing. I refunded the game the first day because of these annoying crashes, but I bought it back the day after, hoping that I can fix it up. It's such a coooool game!

[Aluminum^1Haste]

My first like 4-5 hours were absolutely flawless, then got a hard lock right after killing Gyoubu Oniwa, I had just grabbed the idol and was running back and it froze.
Game data got corrupted but I followed that guide to restore the MD5 checksum, and it worked was able to continue.
Now the crashes are happening with increased frequency, last night I had 5, each time I have to hex edit the save file. I'm backing it up but if the increased frequency of crashing is caused by a corrupt save game, I don't want to play this game anymore.

PC:
EVGA 980ti
Ryzen 2700x @ 4.25 Ghz
Windows 10 64bit Pro
Latest drivers for everything.

Tried changing all graphics to low, removing overclocks on GPU and CPU (game ran worse, but still crashed).
Verified game several times.
Ran DirectX setup.

There doesn't appear to be any rhyme or reason to the crashes, in face, most of my crashes were during moments between fights.

I'm going to try refunding the game for now and i'll rebuy it if it's fixed.

[ロレンゾ]

Originally posted by alien31:

Originally posted by ATVIAssist_Sean:

Hey there, sorry to hear that is happening but could you please share some details about what is gong on? For instance, are you getting an error message when it crashes and is everything non-responsive (like CTRL+ALT+DELETE)?

Also, what are you basic PC specs and have you tried any troubleshooting so far, even just basics like Verify Integrity of the Cache or updating drivers? Check out our stickied troubleshooting guide for quite a few troubleshooting options related to crashes.

Have the exact same issue here. I'm running 980m 6820hk on WIN10 with crashes in-game.
-------------------------------
The screen simply freezes. Audio remains normal for a few seconds. That is ------ if I press attacks for a few more times I can still hear the slashing sounds, but after that, just music, with a static frame on screen. The game becomes unresponsive in task manager and is jammed to the front, so I have to keep task manager opened in my 2nd monitor to shut it down without having to logout / restart.
-------------------------------
I've tried Max to Low in image quality settings. Makes no difference --- the game still crashes. Btw I'm on 50-60 fps with everything Maxed-out. I beat Dark Sous 1 & 3 with no such issues at all.
-------------------------------
I feel that these crashes are scene-relevant.
For the tutorial area, I got like 2 crashes in 30 mins.
And later when I got to fight Red-eyed Demon, it crashed every 5 mins.
And then in the "houses on fire " area, it crashed every 15 mins.
Now I've beaten the Blazing bull and I'm having crashes every 3 mins in the main castle...
-------------------------------
Here's what I've tried:
-------------------------------
Altering virtual memory volume
Driver update/rollback
Intel speedboost on/off ( have no turbo boost in my OS )
Altering bios version
Unplugging 2nd monitor
Unplugging mouse/keyboard
Disabling network
Connecting xbox1 controller through wireless adaptor / USB
Re-paint silicone grease - -

Finally I decided to re-install my OS and earlier this week. Unfortunately, it crashed again, on a clean slate of OS with just basic workable drivers.

I REALLY hope Devs fix this thing. I refunded the game the first day because of these annoying crashes, but I bought it back the day after, hoping that I can fix it up. It's such a coooool game!

yea same...i press alt f4 and works fine