AUDIO STOPPED WORKING

[TimboFunkyDude]

After playing the game with audio for many hours i decided to try a playstaion4 controller after plugging this in i get no audio. I took out the controller and have not used it since. After restarting the game I still had no audio from speakers or headphones. I am only using one monitor and get audio in other applications including other steam games.

Things I have tried none of which have worked
1. Checking volume mixer
2. Changing default audio device
3. Verifying integrity of game files
4. Reintsalling
5. Changing headphones from surround to stereo
6. Installing new audio drivers

Nothing seems to work, anyone got a fix?

[ATVIAssist_Sean]

Hey there,

Sorry to hear that is happening. Just to be clear, this is happening only in Sekiro and for both headphones and speakers? If so, when you have the game open alt+tab and check Volume Mixer again.

See if it is showing any audio coming into Sekiro and make sure it hasn't muted the game. When you plugged in the PS4 controller was that while the game was open or was it closed?

Lastly, I know this is simple and you've most likely already done it, but have you tried restarting your PC?

[TimboFunkyDude]

Originally posted by ATVIAssist_Sean:

Hey there,

Sorry to hear that is happening. Just to be clear, this is happening only in Sekiro and for both headphones and speakers? If so, when you have the game open alt+tab and check Volume Mixer again.

See if it is showing any audio coming into Sekiro and make sure it hasn't muted the game. When you plugged in the PS4 controller was that while the game was open or was it closed?

Lastly, I know this is simple and you've most likely already done it, but have you tried restarting your PC?

Hi

I alt+tab out of the game and the volume remains unchanged, I also tried in windowed mode. Not sure what exactly you mean by audio coming into Sekiro but when I look into volume mixer while the game is running it appears that there is no audio coming out/in.

I plugged the ps4 controller in while Sekiro was running. Another thing I tried was putting headphones into the ps4 controller which did not work for Sekiro but I worked for other applications.

I have not tested every game in my steam library but this issue seems to only be happening in Sekiro

I do not know for certain if plugging in the ps4 controller is the source of my issue but its the only thing I have changed since starting the game.

Thanks for the response.

[Manny]

I'm having the exact same issue and can't seem to find a solution for it anywhere.

[evilsam169]

audio stopped working too

[ATVIAssist_Sean]

Thanks for all of the details TimboFunkyDude. That is peculiar to say the least. None of that makes sense and most of the troubleshooting I would suggest you've already tried. Could you reach out through our main Activision Support channels so we can properly gather your info and do some more detailed troubleshooting? That way it is more a team trying to help you and they can escalate to other teams, or the studio, if needed.

Please just head through our Contact Us route[support.activision.com] to see which options you have for contacting official support there.

[TimboFunkyDude]

Originally posted by ATVIAssist_Sean:

Thanks for all of the details TimboFunkyDude. That is peculiar to say the least. None of that makes sense and most of the troubleshooting I would suggest you've already tried. Could you reach out through our main Activision Support channels so we can properly gather your info and do some more detailed troubleshooting? That way it is more a team trying to help you and they can escalate to other teams, or the studio, if needed.

Please just head through our Contact Us route[support.activision.com] to see which options you have for contacting official support there.

It seems to me that the issue is the game not outputting any audio is there any way to reset all settings to default? Through a config file perhaps?

Maybe when reinstalling the game the reinstall is not 'clean' so to speak perhaps it reinstalls whatever is causing the issue?

[reddevil666]

I was having the same issue. No sound, tried everything listed. Also using a PS4 controller. Reinstalled/overwritten Directx . That solved it.
Followed instructions listed here
https://gamedlls.com/index/sekiro-shadows-die-twice-no-sound-gamepad-not-working-msvcr100-dll-is-missing-0xc000007b-was-unable-to-start-xinput1_3-dll.html