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I don't need technical support on how to connect to a LAN game. I do however, need a developer to acknowledge the issue and fix it.
A tech issue is not necessarily limited to only just a few select people always. A tech issue could also include many other people experiencing the same issue with connectivity to LAN like you mentioned earlier and tech issues need fixing similar to bugs. Actual bugs happen while playing the game instead of server connection. Server connection issues are tech issues instead of bugs, but could also be caused by an update as well. Crashes are more complicated because it could be either bug related or tech issue related, but crashes only take place while playing the game and/or looking at tech tree.
Can you host a multiplayer Lan game?
How many people are trying to join the game?
Do you receive an error message?
Error: "Unable to join game. Unable to detect Battleserver.
Having trouble joining a LAN game? Please visit https://www.ageofempires.com/support/aoe2/#lan-issues for help.
Source: AdvertisementJoinEvent Error Code: 0x0000000b"
I went into Windows Firewall and removed AoE2DE and Battleserver, and re-added them on BOTH computers (for private AND public networks).
I went to the suggested website: https://www.ageofempires.com/support/aoe2/#lan-issues to check for solutions, and found NOTHING! There is an "Error Messages" section, with 5 or 6 links to nothing relating to my issue. Ooooh look, a search bar!
Search attempt 1 - "0x0000000b" - Results: https://i.postimg.cc/rFXBqNXt/Ao-E2-DE-Useless-Support-Website1.png
Search attempt 2 - "battleserver" - Results: https://i.postimg.cc/Yq6J0LMD/Ao-E2-DE-Useless-Support-Website2.png
Tried a google search for "age of empires 2 de unable to detect battleserver 0x0000000b" with no relevant results. Why bother giving me an error code and error if there's NO information on said error or error code on your support website?!?
Again, this EXACT problem was create the last time an expansion was released and it took over 6 months for you guys to fix it!
I am assuming this going to be just another low priority to fix kind of deal, but it should not have to be that way.