Game doesn't launch

[Sneaky]

Hello,

When I try to launch the game nothing happens at all. The PC starts loading, it says I'm playing the gamem but after a few seconds it goes back to nothing. I don't get any error messages, client popup or anything like that. I don't even see it in the taskbar.

I've updated everything, reinstalled the game and verified it as well. Anyone else with a similar issue or know how to solve it?

[FE_ag]

Hi Mirari,

Thank you for reporting this issue. Could you please share your setup info (CPU, GPU, RAM, operating system)?

There are a few steps that are likely to resolve the issue:

1. Add the whole game folder to your antivirus exception list. C:\Program Files (x86)\Steam\steamapps\common\AoE2DE is the default

2. Re-install Steam

3. Delete your user files. To delete your user files:

a. Make sure that your Steam Cloud is DISABLED in Steam > AoE2 game > Properties > General.

b. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE.

c. Copy your user folder to a safe place (like your Desktop), it has lots of numbers.

d. Delete the original folder.

e. Verify your files in Steam > AoE2 game > Properties > Local Files > Verify.

f. Open the game again. A new user folder will be created.

g. If this works, then copy back the files from your old user folder. Those files should be copied into the folder -C:\Users\YOUR_USER\Games\Age of Empires 2 DE\<0>\Savegame. This is for Recorded Games and Save games.

[Sneaky]

It was an anti-virus problem. My GF was running F-secure, which I uninstalled to run Windows Defender instead. Thank you for your time!

[FE_ag]

Thank you for following up on this, Mirari! Glad to hear it now works as intended.