My game does not start, HELP

[BennySusso]

My game when i click play to launch the game. it write "game failed to initialize steam. You must Steam running"

[MM]

Same situation, i reinstall it but still not working

[IkoKnight]

Hi!

I recommend you to try some stuff:

1. Deleting your user files. For deleting your user files, you should:
a. Make sure that your Steam Cloud is disabled in Steam, AoE2 game, Properties, General.
b. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE.
c. Copy your user folder to a safe place, it has lots of numbers.
d. Delete the original folder
e. Verify your files in Steam, AoE2 game, Properties, Local Files.
f. Open the game again. A new user folder will be created.

If this works, then copy back the files from your old user folder. Those files are in the folder -C:\Users\YOUR_USER\Games\Age of Empires 2 DE\<0>\Savegame, Recorded Games and Save games.

2. Can you try to add the whole game folder to your antivirus' exception list? C:\Program Files (x86)\Steam\steamapps\common\AoE2DE is the default, AoE2DE_s.exe is there

3. Can you uninstall and install Steam?