[SOLVED] Memory leak/crash on Intel Iris Xe Graphics machines

[StepS]

We are aware of a problem affecting some machines running Intel Iris Xe Graphics.

SUMMARY

An Intel driver update was released recently which leads to excessive memory usage, followed by a crash, when running a game of Age of Empires II: Definitive Edition on machines with Intel Iris Xe Graphics cards. As far as we are aware, the issue has also impacted several other unrelated programs and games. If you have installed a Graphics Driver with release date between June and October 2022, there is a high chance that you are affected.

SOLUTIONS

Update 2022/11/28:
Intel has resolved the problem in the specialized "Intel® Arc™ & Iris® Xe" branch of their graphics driver. Please make sure to update your graphics drivers to 31.0.101.3802 or newer - available through the official Intel website[www.intel.com]. You can confirm your driver version by going to Win+X -> Device Manager -> Display adapters -> Intel Graphics -> "Driver" tab.

It is worth noting that the generic "Intel Graphics" driver has been discontinued (and its last version is the one with the bug), so you DO need to switch to the "Intel® Arc™ & Iris® Xe Graphics" branch of the driver now. (follow the link above, and check that your CPU/GPU is in the list of supported hardware)

If you are unable to update to the latest version, you may also try downgrading the driver to a version from May 2022 (30.0.101.1994), although this is no longer recommended.

[Lamtd]

Publicado originalmente por aliplays:

Hi Mastersinep,

Thank you for your comment. We are actively tracking this issue. If you'd like to contribute to the investigation, please see my comment above. We greatly value your help. Thank you!

Hi aliplays,

I'm sure you guys are doing your best to get this fixed, but it's been now over 20 days that the game is literally unplayable for some of us.

Could you give us a tentative date for when we can expect a fix? Are you at least able to reproduce the issue, or do you need more help from us regarding that?

[abuzzerbeat]

same here

[FE_ag]

That's okay, thank you for submitting you setup file, I've added it to our internal ticket. Thanks!

[76561199206510021]

same issue here, it went fine for a year and it started causing problems on 9/21/2022

Windows 10
Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz (8 CPUs), ~1.8GHz
System Manufacturer: Dell Inc.
System Model: Latitude 5520
Processor: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz (8 CPUs), ~1.8GHz
Memory: 16 gb RAM

[Lassejensen_]

Can also play for 5 min and then it starts lagging, and eventually crashes :(

[DMg Halt]

Try updating all of your drivers, especially if this is a brand new computer.

[FE_ag]

Publicado originalmente por Lamtd:

Hi aliplays,

I'm sure you guys are doing your best to get this fixed, but it's been now over 20 days that the game is literally unplayable for some of us.

Could you give us a tentative date for when we can expect a fix? Are you at least able to reproduce the issue, or do you need more help from us regarding that?

Hi Lamtd,

Thank you for your comment. While I cannot give an update on the exact state of this issue, please rest assured that we do have a ticket for this in our system. Thank you for being excited to play!

[CrazyRabidWolf]

same issue here. worked fine until the update. is there a way to delete the update so I can at least play solo matches until a fix comes out?

[PreskyPresky]

------------------
System Information
------------------
Time of this report: 9/25/2022, 10:37:57
Machine name: DESKTOP-0LRFFOH
Machine Id: {CEBFF42E-BA37-46D2-B0CA-FE82017B8FCF}
Operating System: Windows 11 Home 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Spectre x360 Convertible 14-ea0xxx
BIOS: F.24 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM
Available OS Memory: 16024MB RAM
Page File: 15876MB used, 8850MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 240 DPI (250 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.2.2
DxDiag Version: 10.00.22000.0653 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) Iris(R) Xe Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Iris(R) Xe Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_9A49&SUBSYS_87F7103C&REV_01
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8139 MB
Dedicated Memory: 128 MB
Shared Memory: 8011 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: External
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.681641,0.317383), Green(0.253906,0.704102), Blue(0.138672,0.048828), White Point(0.344727,0.358398)
Display Luminance: Min Luminance = 0.003900, Max Luminance = 357.738098, MaxFullFrameLuminance = 357.738098
Monitor Name: Generic PnP Monitor
Monitor Model: 2270W
Monitor Id: AOC2270
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76c0a4fe643131bb\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76c0a4fe643131bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76c0a4fe643131bb\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_76c0a4fe643131bb\igd12umd64.dll
Driver File Version: 30.00.0100.9864 (English)
Driver Version: 30.0.100.9864
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.0
Hardware Scheduling: DriverSupportState:Experimental Enabled:False
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 20/08/2021 01:00:00, 1481064 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-D909-11CF-0455-93A7AEC2D335}
Vendor ID: 0x8086
Device ID: 0x9A49
SubSys ID: 0x87F7103C
Revision ID: 0x0001
Driver Strong Name: oem152.inf:5f63e5348b96c4a0:iTGLD_w10_DS:30.0.100.9864:PCI\VEN_8086&DEV_9A49&SUBSYS_87F7103C
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {9B31316B-F204-455D-8A8C-9345DCA77C01} {AFE4285C-AB63-4B2D-8278-E6BAACEA2CE9} {277DE9C5-ED83-48DD-AB8F-AC2D24B22943} {04C5BA10-4E9A-4B8E-8DBF-4F4B48AFA27C} {0ACEF8BC-285F-415D-AB22-7BF2527A3D2E} {24D19FCA-C5A2-4B8E-9F93-F8F6EF15C890} {353ACA91-D945-4C13-AE7E-469060FAC8D8} {28566328-F041-4466-8B14-8F5831E78F8B} {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600} {B8B28E0C-ECAB-4217-8C82-EAAA9755AAF0} {8732ECFD-9747-4897-B42A-E534F9FF2B7A} {E139B5CA-47B2-40E1-AF1C-AD71A67A1836} {056A6E36-F3A8-4D00-9663-7E9430358BF9} {5415A68C-231E-46F4-878B-5E9A22E967E9} {161BE912-44C2-49C0-B61E-D946852B32A1} {D6D6BC4F-D51A-4712-97E8-750917C860FD} {7FEF652D-3233-44DF-ACF7-ECFB584DAB35} {580DA148-E4BF-49B1-943B-4214AB05A6FF} {CEE393AB-1030-4F7B-8DBC-55629C72F17E} {87B2AE39-C9A5-4C53-86B8-A52D7EDBA488} {10E19AC8-BF39-4443-BEC3-1B0CBFE4C7AA} {2DEC00C7-21EE-4BF8-8F0E-773F11F126A2} {C35153A0-23C0-4A81-B3BB-6A1326F2B76B} {A33FD0EC-A9D3-4C21-9276-C241CC90F6C7} {310E59D2-7EA4-47BB-B319-500E78855336} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 {E484DCB8-CAC9-4859-99F5-5C0D45069089} {41A5AF96-E415-4B0C-9D03-907858E23E78} {6A6A81BA-912A-485D-B57F-CCD2D37B8D94} {E4E3CF5B-97D2-4658-AACB-366E3EE2CEEE} {FD9D9559-0FD3-4917-A9A7-07E714EE9EF9} {0E4BC693-5D2C-4936-B125-AEFE32B16D8A} {2F08B5B1-DBC2-4D48-883A-4E7B8174CFF6} {5467807A-295D-445D-BD2E-CBA8C2457C3D} {AE0D4E15-2360-40A8-BF82-028E6A0DD827} {8FF8A3AA-C456-4132-B6EF-69D9DD72571D} {C23DD857-874B-423C-B6E0-82CEAA9B118A} {5B08E35D-0C66-4C51-A6F1-89D00CB2C197} {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {76988A52-DF13-419A-8E64-FFCF4A336CF5} {68A21C7B-D58F-4E74-9993-E4B8172B19A0} {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8} {1D5C4D76-B55A-4430-904C-3383A7AE3B16} {A7F759DD-5F54-4D7F-8291-42E883C546FE} {F34FA92F-DC79-474C-B0DB-B7BD4522DF77} {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {CA44AFC5-E1D0-42E6-9154-B127186D4D40} {F9A16190-3FB4-4DC5-9846-C8751F83D6D7} {50925B7B-E931-4978-A12A-586630F095F9} {B69C20E0-2508-8790-0305-875499E0A2D0} {49761BEC-4B63-4349-A5FF-87FFDF088466}
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 21.000X - 0.334X
MPO Media Hints: colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 21.000X - 0.334X
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_297af74b3581e5e1\iigd_ext.inf
Driver Version: 30.0.100.9864
Driver Date: 08/20/2021
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_2bdb179170ca6064\iigd_ext.inf
Driver Version: 27.20.100.8680
Driver Date: 08/28/2020
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_677144b6f1b2b8a3\iigd_ext.inf
Driver Version: 27.20.100.8935
Driver Date: 10/28/2020
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

[PreskyPresky]

-------------
Sound Devices
-------------
Description: 2270W (HD Audio Driver for Display Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\SUBFUNC_01&VEN_8086&DEV_2812&NID_0001&SUBSYS_00000000&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: AcxHdAudio.sys
Driver Version: 31.0.101.3413 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 19/08/2022 01:00:00, 552960 bytes
Other Files:
Driver Provider: Intel Corporation
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Headphone (Realtek(R) Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C87F7&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.9231.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 31/08/2021 01:00:00, 6513720 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speaker (Realtek(R) Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C87F7&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.9231.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 31/08/2021 01:00:00, 6513720 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Headset Microphone (Realtek(R) Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.0.9231.1 (English)
Driver Attributes: Final Retail
Date and Size: 31/08/2021 01:00:00, 6513720 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Microphone Array (Intel® Smart Sound Technology for Digital Microphones)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: IntcDMic.sys
Driver Version: 10.29.0.6590 (English)
Driver Attributes: Final Retail
Date and Size: 28/09/2021 01:00:00, 745640 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 3
---------------------
FriendlyName: HP True Vision HD Camera
Category: Camera
SymbolicLink: \\?\usb#vid_0408&pid_5442&mi_00#6&2a73fbf8&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
SensorOrientation: 0
Manufacturer: Microsoft
HardwareID: USB/VID_0408&PID_5442&REV_0011&MI_00,USB/VID_0408&PID_5442&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.22000.708
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/06/2006 00:00:00
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP True Vision HD Camera
Parent: USB\VID_0408&PID_5442\200901010001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: {78DCB7D0-33EA-458B-B98A-56E9A3A40B50}
MFT0: n/a
DMFT: n/a
CustomCaptureSource: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: True
DMFTChain: n/a
EnableDshowRedirection: True
FrameServerEnabled: n/a
AnalogProviders: n/a
MSXUCapability: n/a
ProfileIDs: {B4894D81-62B7-4EEC-8740-80658C4A9D3E},0;{81361B22-700B-4546-A2D4-C52E907BFC27},0

FriendlyName: AvStream Media Device
Category: Sensor
SymbolicLink: \\?\usb#vid_0408&pid_5442&mi_02#6&2a73fbf8&1&0002#{24e552d7-6523-47f7-a647-d3465bf1f5ca}\global
Location: Front
Rotation: 0
SensorOrientation: 0
Manufacturer: Microsoft
HardwareID: USB/VID_0408&PID_5442&REV_0011&MI_02,USB/VID_0408&PID_5442&MI_02
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.22000.708
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/06/2006 00:00:00
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP IR Camera
Parent: USB\VID_0408&PID_5442\200901010001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: {78DCB7D0-33EA-458B-B98A-56E9A3A40B50}
MFT0: n/a
DMFT: n/a
CustomCaptureSource: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: True
FrameServerEnabled: n/a
AnalogProviders: n/a
MSXUCapability: 0x00000120
ProfileIDs: {B4894D81-62B7-4EEC-8740-80658C4A9D3E},0;{81361B22-700B-4546-A2D4-C52E907BFC27},0

FriendlyName: AvStream Media Device
Category: Sensor Group
SymbolicLink: \\?\swd#sgdevapi#90cbacf737e51082ccaf25347fa56d265d172ce133ff5b7b301ef111510908cc#{669c7214-0a88-4311-a7f3-4e79820e33bd}\90cbacf737e51082ccaf25347fa56d265d172ce133ff5b7b301ef111510908cc
DeviceSymbolicLinks: \\?\USB#VID_0408&PID_5442&MI_00#6&2a73fbf8&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global,\\?\USB#VID_0408&PID_5442&MI_02#6&2a73fbf8&1&0002#{24e552d7-6523-47f7-a647-d3465bf1f5ca}\global
ProfileIDs: {B4894D81-62B7-4EEC-8740-80658C4A9D3E},0;{81361B22-700B-4546-A2D4-C52E907BFC27},0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x315B
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x2BEE
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x2BEE
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x2BEE
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x2BEE
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x2BEE
FF Driver: n/a

Device Name: Converted Portable Device Control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0000
FF Driver: n/a

Device Name: Converted Portable Device Control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0000
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x315B
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1A2C, 0x4C5E
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1A2C, 0x4C5E
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1A2C, 0x4C5E
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub (USB 3.0)
| Vendor/Product ID: 0x8086, 0xA0ED
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 2/2/2022 22:20:18, 696656 bytes
|
+-+ Intel(R) Wireless Bluetooth(R)
| | Vendor/Product ID: 0x8087, 0x0026
| | Location: Port_#0010.Hub_#0002
| | Matching Device ID: USB\VID_8087&PID_0026&REV_0002
| | Lower Filters: ibtusb
| | Service: BTHUSB
| | Driver: ibtusb.sys, 8/17/2022 13:53:46, 7330376 bytes
| | Driver: BTHUSB.SYS, 8/10/2022 18:26:54, 118784 bytes
| | Driver: bthport.sys, 8/10/2022 18:26:54, 1921024 bytes
| |
| +-+ Microsoft Bluetooth Enumerator
| | | Matching Device ID: BTH\MS_BTHBRB
| | | Service: BthEnum
| | | Driver: bthenum.sys, 8/10/2022 18:26:54, 139264 bytes
| | |
| | +-+ Bluetooth HID Device
| | | | Vendor/Product ID: 0x0000, 0x0450
| | | | Matching Device ID: BTHENUM\{00001124-0000-1000-8000-00805f9b34fb}
| | | | Service: HidBth
| | | | Driver: hidbth.sys, 8/10/2022 18:26:54, 143360 bytes
| | | | Driver: hidusb.sys, 6/5/2021 13:04:46, 73728 bytes
| | | | Driver: hidclass.sys, 6/5/2021 13:04:46, 274432 bytes
| | | | Driver: hidparse.sys, 6/5/2021 13:04:46, 77824 bytes
| | | |
| | | +-+ HID-compliant mouse
| | | | | Vendor/Product ID: 0x0000, 0x0450
| | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | | | Service: mouhid
| | | | | Driver: mouhid.sys, 5/15/2022 21:36:28, 65536 bytes
| | | | | Driver: mouclass.sys, 5/15/2022 21:36:28, 9♥♥♥♥ bytes
| |
+-+ Generic USB Hub
| | Vendor/Product ID: 0x0BDA, 0x5411
| | Location: Port_#0003.Hub_#0002
| | Matching Device ID: USB\USB20_HUB
| | Service: USBHUB3
| | Driver: USBHUB3.SYS, 2/2/2022 22:20:18, 696656 bytes
| |
| +-+ USB Composite Device
| | | Vendor/Product ID: 0x1A2C, 0x4C5E
| | | Location: Port_#0001.Hub_#0004
| | | Matching Device ID: USB\COMPOSITE
| | | Service: usbccgp
| | | Driver: usbccgp.sys, 9/14/2022 09:54:28, 222552 bytes
| | |
| | +-+ USB Input Device
| | | | Vendor/Product ID: 0x1A2C, 0x4C5E
| | | | Location: 0000.0014.0000.003.001.000.000.000.000
| | | | Matching Device ID: USB\Class_03&SubClass_01
| | | | Service: HidUsb
| | | | Driver: hidusb.sys, 6/5/2021 13:04:46, 73728 bytes
| | | | Driver: hidclass.sys, 6/5/2021 13:04:46, 274432 bytes
| | | | Driver: hidparse.sys, 6/5/2021 13:04:46, 77824 bytes
| | | |
| | | +-+ HID Keyboard Device
| | | | | Vendor/Product ID: 0x1A2C, 0x4C5E
| | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | | Service: kbdhid
| | | | | Driver: kbdhid.sys, 5/15/2022 21:36:29, 69632 bytes
| | | | | Driver: kbdclass.sys, 5/15/2022 21:36:29, 9♥♥♥♥ bytes
| | | |
| | +-+ USB Input Device
| | | | Vendor/Product ID: 0x1A2C, 0x4C5E
| | | | Location: 0000.0014.0000.003.001.000.000.000.000
| | | | Matching Device ID: USB\Class_03&SubClass_01
| | | | Service: HidUsb
| | | | Driver: hidusb.sys, 6/5/2021 13:04:46, 73728 bytes
| | | | Driver: hidclass.sys, 6/5/2021 13:04:46, 274432 bytes
| | | | Driver: hidparse.sys, 6/5/2021 13:04:46, 77824 bytes
| | | |
| | | +-+ HID Keyboard Device
| | | | | Vendor/Product ID: 0x1A2C, 0x4C5E
| | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | | Service: kbdhid
| | | | | Driver: kbdhid.sys, 5/15/2022 21:36:29, 69632 bytes
| | | | | Driver: kbdclass.sys, 5/15/2022 21:36:29, 9♥♥♥♥ bytes
| | | | |
| | | +-+ HID Keyboard Device
| | | | | Vendor/Product ID: 0x1A2C, 0x4C5E
| | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | | Service: kbdhid
| | | | | Driver: kbdhid.sys, 5/15/2022 21:36:29, 69632 bytes
| | | | | Driver: kbdclass.sys, 5/15/2022 21:36:29, 9♥♥♥♥ bytes
| | | | |
| | | +-+ HID Keyboard Device
| | | | | Vendor/Product ID: 0x1A2C, 0x4C5E
| | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| | | | | Service: kbdhid
| | | | | Driver: kbdhid.sys, 5/15/2022 21:36:29, 69632 bytes
| | | | | Driver: kbdclass.sys, 5/15/2022 21:36:29, 9♥♥♥♥ bytes

----------------
Gameport Devices
----------------

[90sBritney]

Publicado originalmente por Black Beard:

Publicado originalmente por LocoLope:

Updated to Intel® Graphics - BETA Windows* DCH Drivers 9/8/2022 and problem seems to be fixed.

tried it.... did not work...

Not working for me either on a machine with the following specs:

• System Manufacturer: LENOVO
  
• System Model: 20W000BAUK
  
• Operating System: Windows 11 Pro 64-bit
  
• Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (8 CPUs), ~2.8GHz
  
• Memory: 16384MB RAM
  
• Card name: Intel(R) Iris(R) Xe Graphics

[DEKILLER]

Same issue.

11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Intel® Iris® Xe Graphics

[testelch]

In my case it doen't come over the single player battle mode loading page and always crashes there:

https://gofile.io/d/drM80O

Is there any help to this issue because it's annoying because I can't use the game

[Papá Maravilla]

Same error here, there all my files. Please notify if need anything else, I want to play soon :c

https://gofile.io/d/X0t2FR

edit: There's a SS from a error that the game throw SOMETIMES when closed up
https://gofile.io/d/bNH2Dc

[Veronica_Ferres]

And no extra small update, we need to wait month? Time for donwgrading the game