[SOLVED] Memory leak/crash on Intel Iris Xe Graphics machines

[StepS]

We are aware of a problem affecting some machines running Intel Iris Xe Graphics.

SUMMARY

An Intel driver update was released recently which leads to excessive memory usage, followed by a crash, when running a game of Age of Empires II: Definitive Edition on machines with Intel Iris Xe Graphics cards. As far as we are aware, the issue has also impacted several other unrelated programs and games. If you have installed a Graphics Driver with release date between June and October 2022, there is a high chance that you are affected.

SOLUTIONS

Update 2022/11/28:
Intel has resolved the problem in the specialized "Intel® Arc™ & Iris® Xe" branch of their graphics driver. Please make sure to update your graphics drivers to 31.0.101.3802 or newer - available through the official Intel website[www.intel.com]. You can confirm your driver version by going to Win+X -> Device Manager -> Display adapters -> Intel Graphics -> "Driver" tab.

It is worth noting that the generic "Intel Graphics" driver has been discontinued (and its last version is the one with the bug), so you DO need to switch to the "Intel® Arc™ & Iris® Xe Graphics" branch of the driver now. (follow the link above, and check that your CPU/GPU is in the list of supported hardware)

If you are unable to update to the latest version, you may also try downgrading the driver to a version from May 2022 (30.0.101.1994), although this is no longer recommended.

[DMac]

I've asked for and received a refund for the game. I'll continue to monitor off and on, if a fix is found I may purchase again.

[DMac]

I've asked for and received a refund for the game. I'll continue to monitor off and on, if a fix is found I may purchase again.

[FE_ag]

Thank you both for your comments.

Could you please state which graphic cards you have?
Does this only happen in multiplayer or single player or in both?

Gracias!

[76561198870394487]

Intel(R) Iris(R) Xe Graphics.
Me pasa en ambos modos de juego

[FE_ag]

Thank you for your comment JS_11.

Could you please submit the following files:

1. Your DxDiags (setup files): https://support.ageofempires.com/hc/en-us/articles/360052783111-How-to-find-information-for-troubleshooting-with-Support

2. You recent crash files (from the last 7 days), found here: “C:\Users\USER\Games\Age of Empires 2 DE\logs”
They have this format: "AoE2DESteam-58115-2022.01.19-15.05.33.mdmp".

3. If you have no crash files from the last 7 days, please check if you have recent (last 7 days) dmps here: C:\Users\YourUser\AppData\Local\%LOCALAPPDATA%\CrashDumps
There should be .dmp files in this folder with a name like this "AoE2DE_s.exe.2012.dmp"

You can send these to us by uploading them to gofile.io and sharing the generated link in a new comment here in this thread.

Gracias!

[Turquito]

Thanks aliplays!
https://gofile.io/d/WnC9hx

[Veronica_Ferres]

Not working

[awhitehead1981]

DMac původně napsal:

Hi. Game is crashing every 10 -15 minutes. It appears to bog down, graphics get jittery, the freezes. A few seconds after that, window closes back out to the OS. Tried several different settings to get it to stop, nothing is working so far. Been submitting feed back every time I relaunch the game. Game is on single player, 3 teams.

PC version BTW. Windows 11 Pro, brand new laptop, just bought AoEII yesterday. Other Steam games appear to be okay.

Same thing happening to me. Tried work-around, still no luck. Should I also submit a recorded game?

[HD_Marckoss91]

Any solution?

[ptarjan]

Hi allplays,

I have the exact same problem recently, there seems to be a massive memory leak. I can see the memory usage go up to 16GB in a matter of minutes, frame rate hits rock bottom (literally a slideshow), and the game crashes within 5-10 minutes of starting it. This is regardless of how much free memory I started with or the number of units. The game ran fine just a few weeks ago (probably before the last update). Loading the saved game repeats the cycle: fine at first, memory usage increases until crash.

I verified the game files and I don't have any mods, added the game folder to Microsoft Virus & Threat Protection's exclusion list. My graphic drivers can't really be at fault if the game was fine before, can they. Closing programs before just means the crash happens a bit later (tried that anyway)

[abuzzerbeat]

same

[FE_ag]

Turquito původně napsal:

Thanks aliplays!
https://gofile.io/d/WnC9hx

Hi Turquito, thank you for your submission. Could you please check this filepath: C:\Users\YourUser\AppData\Local\%LOCALAPPDATA%\CrashDumps

Do you have any AoE2DE_s.exe.[numbers].dmp files there? Your logs unfortunately did not contain any crash files.

Thank you!

[Turquito]

I couldn't find that folder anywhere :S

[Turquito]

On my old computer AoE II works fine. I don't know what else I could do.

[Samzehboy]

Same issue here...

Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
System Manufacturer: Dell Inc.
System Model: Latitude 5520
Processor: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz (8 CPUs), ~1.8GHz
Memory: 32768MB RAM

Card name: Intel(R) Iris(R) Xe Graphics
Display Memory: 16373 MB
Driver File Version: 31.00.0101.3251 (English)
Driver Version: 31.0.101.3251