Can't connect to online (multiplayer) services!

[Minor]

I have a button below the account window "connection to multiplayer services" and after pressing it, it says "can't connect to online services"! The Event won't start. I tried to logout and login to xbox account, I also verified the game files. Nothing helped.

[Flouk]

Hello guys, I have the same issue.

By the way I found this fix on another website, I hope it could work for some people :

In windows 10 settings go to "Gaming", run xbox networking, fix any bugs there and make sure your nat type is open.

For me, this bug appeared on an illegal version of windows but didn't appear on a legal one...

Originally posted by WhiteEagle:

Hello,

I am an IT specialist and I solved this problem on my friend's computer. Steam or Age of Empires 2 DE uses ssl certificates to connect. If the appropriate certificate is not on the computer or there is a problem with the Certificate Manager, there may be problems with connecting to Online Services (Multiplayer).
However, I do not know what specific certificate is used by Steam / Age of Empires 2 DE. So the solution is to export the certificates to files on your computer where there is no connection problem. Then move them and import on the computer where the problem is. To enter the Certificate Manager use the WinKey + R hotkey and type certmgr.msc. Expand Trusted Root Certification Authorities and select Certificates folder. On the right side you will see the certificates that need to be exported on the computer where there is no problem with Multiplayer. Right click on certificate -> All tasks -> Export -> Next -> Next -> name the exported certificate (the name does not matter) and select path to save the file. Unfortunately, you have to do this with every certificate, because as I wrote, I don't know what certificate Steam / Age of Empires 2 DE uses. You can use mine too if you want - I already did that for a friend. You can download them from here: https://gofile.io/d/ynTZqh After exporting the certificates, transfer them to the computer where the problem is and import them. Double-click the certificate file -> Install certificate -> Select Local Computer -> Place all certificates in the following store (second option) -> Browse -> Select Trusted Root Certification Authorities

Thanks ! You have to manually import all the certifications one by one, it's a bit long but it worked for me !

[marLeo]

Game 'can't connect to Steam'?

Ever since I've installed this game it tells me that I'm offline and the game can't reconnect to multiplayer services.

What's wrong there and how to fix it?

Also, when I'm in the profile manager's icon menu, the game crashes.

[76561199063763855]

Originally posted by WhiteEagle:

Hello,

I am an IT specialist and I solved this problem on my friend's computer. Steam or Age of Empires 2 DE uses ssl certificates to connect. If the appropriate certificate is not on the computer or there is a problem with the Certificate Manager, there may be problems with connecting to Online Services (Multiplayer).
However, I do not know what specific certificate is used by Steam / Age of Empires 2 DE. So the solution is to export the certificates to files on your computer where there is no connection problem. Then move them and import on the computer where the problem is. To enter the Certificate Manager use the WinKey + R hotkey and type certmgr.msc. Expand Trusted Root Certification Authorities and select Certificates folder. On the right side you will see the certificates that need to be exported on the computer where there is no problem with Multiplayer. Right click on certificate -> All tasks -> Export -> Next -> Next -> name the exported certificate (the name does not matter) and select path to save the file. Unfortunately, you have to do this with every certificate, because as I wrote, I don't know what certificate Steam / Age of Empires 2 DE uses. You can use mine too if you want - I already did that for a friend. You can download them from here: {LINK REMOVED}https://gofile.io/d/CiicXn After exporting the certificates, transfer them to the computer where the problem is and import them. Double-click the certificate file -> Install certificate -> Select Local Computer -> Place all certificates in the following store (second option) -> Browse -> Select Trusted Root Certification Authorities
For my friend it was enough to import the certificates from this folder to solve the problem. Perhaps other people will need to export / import certificates from the Intermediate Certification Authorities or Third-Party Root Certification Authorities folder - it all depends on what certificate is missing and what is the Certification Path for connecting to the Online (Multiplayer) service. Note: Even if you can see the imported certificate on your computer in certmgr.msc, where is the problem, you need to import it. The certificate may be revoked / corrupted.
The time should also be set correctly. It is best to synchronize the date and time with ntp servers. In Windows 10, right click on the clock -> Set date / time -> Set time automatically.

It is also recommended to reset Internet Explorer, Edge, Chromium browser settings to default settings. In Internet Explorer go to Internet Options -> Advanced -> check Delete personal settings -> Reset -> Restart computer. After reboot, go back to Internet Options in IE -> Contents -> click the Clear SSL state button

Other things that may affect the Multiplayer connection problem:
Windows Firewall or other AV / firewall installed.
In Windows 10, go to Settings -> Update and security -> Windows security -> click on Firewall and network protection -> Restore default firewall settings. After this, when you will run the application that connects to the Internet (eg Steam, Age of Empires 2 de) allow the firewall to connect. If you are an advanced computer user, you do not need to restore the default firewall settings. All you need to do is add rules in the firewall that allow Steam / Age of Empires 2 DE to connect to the Internet. The same should be done with the firewall of other companies.
You should also check the settings of your network card. Go to the Control Panel -> Network and Sharing Center -> Change network card settings -> right click on the adapter you are connecting to the Internet -> Properties -> click twice on Internet Protocol version 4 (TCP / IPv4) -> Select get IP address automatically / Select get DNS server automatically -> Click OK - if you are sure that your network gives IP addresses automatically! Otherwise, take a screenshot of the settings to return to them in the event of an Internet problem. Then, in the search field on the Start bar, type cmd -> right click on the black Command Prompt icon -> Run as administrator
Then execute the 3 commands:
ipconfig / flushdns
ipconfig / renew
ipconfig / registerdns

The connection may also be blocked by your ISP or router that you are using.

My friend had only a problem with the SSL certificate. I haven't seen this solution described on the internet anywhere. I've seen solutions to install the game on partition D, reinstall Steam and the game, but that didn't fix the problem. I also tried to use a VPN, but this solution also didn't work.
Of course these solutions can help other people.

Regards

Man thank you very much I had PC en my house where the game was OK but have this same problem in my PC i exported the certificates one by one (about 60) from one pc to another and It fixed the problem Im so greatfull. Both pc has Win 7

[mothman]

Hi, i am trying to connect to the multiplayer service of AOE2 HS but i am getting error "server certification login failed" yesterday it was just working fine did not change anything

[Sn4ke]

@mothman, Me 2..

[Karen]

@mothman Same for me, worked fine until 1 hour ago then it just happened out of nowhere.

[katzzlikemeowmix]

bump - also just saw this error now. See that we're all coming here at same time so guessing something updated incorrectly(?)

[Sn4ke]

https://forums.ageofempires.com/t/servidor-offline/126207/4

[Zukantar]

Same connection problem with me. Changing the date trick made it work for 2 minutes. Then the issue came back.

[XMog]

After a very long time of getting errors trying to access the multiplayer component (such as "Cannot connect to Steam. Please check your internet connection."), and none of the above solutions fixing the issue for me (firewall, certs, etc), I finally stumbled across another potential cause. I had the "Network List Service" Windows service disabled (via services.msc). Once I allowed that to run, multiplayer worked again from the main menu. This service is enabled by default, so I don't expect it to be a cause for most people, but it is something else to check for anyone still having the problem.

[Lord Watson]

I've been having this exact problem. I've tried most of the things suggested on here. The only thing that works is if I connect through a VPN. Then it works fine. However, as soon as I disconnect the VPN, all of a sudden I'm back to square one and unable to connect.

The problem with connecting via a VPN is the lag is worse, so ideally I would like to be able to get back to connecting over my normal internet connection.

Does anyone with more expertise than myself have any good ideas as to what may be the cause? As I'm guessing the fact it works fine with a VPN may be a clue.

Thank you

[Liquor]

Originally posted by WhiteEagle:

Hello,

I am an IT specialist and I solved this problem on my friend's computer. Steam or Age of Empires 2 DE uses ssl certificates to connect. If the appropriate certificate is not on the computer or there is a problem with the Certificate Manager, there may be problems with connecting to Online Services (Multiplayer).
However, I do not know what specific certificate is used by Steam / Age of Empires 2 DE. So the solution is to export the certificates to files on your computer where there is no connection problem. Then move them and import on the computer where the problem is. To enter the Certificate Manager use the WinKey + R hotkey and type certmgr.msc. Expand Trusted Root Certification Authorities and select Certificates folder. On the right side you will see the certificates that need to be exported on the computer where there is no problem with Multiplayer. Right click on certificate -> All tasks -> Export -> Next -> Next -> name the exported certificate (the name does not matter) and select path to save the file. Unfortunately, you have to do this with every certificate, because as I wrote, I don't know what certificate Steam / Age of Empires 2 DE uses. You can use mine too if you want - I already did that for a friend. You can download them from here: https://gofile.io/d/CiicXn After exporting the certificates, transfer them to the computer where the problem is and import them. Double-click the certificate file -> Install certificate -> Select Local Computer -> Place all certificates in the following store (second option) -> Browse -> Select Trusted Root Certification Authorities
For my friend it was enough to import the certificates from this folder to solve the problem. Perhaps other people will need to export / import certificates from the Intermediate Certification Authorities or Third-Party Root Certification Authorities folder - it all depends on what certificate is missing and what is the Certification Path for connecting to the Online (Multiplayer) service. Note: Even if you can see the imported certificate on your computer in certmgr.msc, where is the problem, you need to import it. The certificate may be revoked / corrupted.
The time should also be set correctly. It is best to synchronize the date and time with ntp servers. In Windows 10, right click on the clock -> Set date / time -> Set time automatically.

It is also recommended to reset Internet Explorer, Edge, Chromium browser settings to default settings. In Internet Explorer go to Internet Options -> Advanced -> check Delete personal settings -> Reset -> Restart computer. After reboot, go back to Internet Options in IE -> Contents -> click the Clear SSL state button

Other things that may affect the Multiplayer connection problem:
Windows Firewall or other AV / firewall installed.
In Windows 10, go to Settings -> Update and security -> Windows security -> click on Firewall and network protection -> Restore default firewall settings. After this, when you will run the application that connects to the Internet (eg Steam, Age of Empires 2 de) allow the firewall to connect. If you are an advanced computer user, you do not need to restore the default firewall settings. All you need to do is add rules in the firewall that allow Steam / Age of Empires 2 DE to connect to the Internet. The same should be done with the firewall of other companies.
You should also check the settings of your network card. Go to the Control Panel -> Network and Sharing Center -> Change network card settings -> right click on the adapter you are connecting to the Internet -> Properties -> click twice on Internet Protocol version 4 (TCP / IPv4) -> Select get IP address automatically / Select get DNS server automatically -> Click OK - if you are sure that your network gives IP addresses automatically! Otherwise, take a screenshot of the settings to return to them in the event of an Internet problem. Then, in the search field on the Start bar, type cmd -> right click on the black Command Prompt icon -> Run as administrator
Then execute the 3 commands:
ipconfig / flushdns
ipconfig / renew
ipconfig / registerdns

The connection may also be blocked by your ISP or router that you are using.

My friend had only a problem with the SSL certificate. I haven't seen this solution described on the internet anywhere. I've seen solutions to install the game on partition D, reinstall Steam and the game, but that didn't fix the problem. I also tried to use a VPN, but this solution also didn't work.
Of course these solutions can help other people.

Regards

Reupload the solution?

[Praise the Sun]

Greetings

I still have this problem, trying many different things including the here suggested solutions (except the certificats, since the link to the needed files isnt working anymore and I dont really know where to find the files needed)

The situation is kinda strange, since if someone invites me to a lobby, I can play online vs AI and join that lobby. But only if my friend invites me and I can accept the invitation in the game. And we can play together vs AI no problem at all.

But I just can log into the online services myself. (Multiplayer is grayed out, I seem to be offline and if I try to reconnect to the online services I recive "Cannot connect to Steam"

I can launch the game via steam, I am online in steam and i can play all other games online on steam without any problems.

I've searched and tryed many things for the past couple of days and I'm not able to find something that works and fixes this problem.

I would really like to be able to play online myself, and maybe someone out there has an idea. Thanks already

Cheers

[RexTheFifth]

Originally posted by GreeNFly:

Guys, just delete XboX app, shut down yr pc (wait 2 minutes), after install xbox app = proffit.
P.s Windows 10.
If any issues with uninstalling xbox app, use powershell (windows 10) as admin, and use next commands in console (powershell):
Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage
Get-AppxPackage Microsoft.Xbox.TCUI | Remove-AppxPackage
Get-AppxPackage Microsoft.XboxGameOverlay | Remove-AppxPackage
Get-AppxPackage Microsoft.XboxGamingOverlay | Remove-AppxPackage
Get-AppxPackage Microsoft.XboxIdentityProvider | Remove-AppxPackage
Get-AppxPackage Microsoft.XboxSpeechToTextOverlay | Remove-AppxPackage

This fixed it for me after hours! Thanks!

[talllebowski]

Originally posted by Tes:

Cant connect to multiplayer services

Unknown extended error Source :Account Login event error code: 0xffffffff extended code: 0xfffffff1
i am the only one suffering this??

did u find any solution ?