Multiplayer problem. Aways getting disconnected after 4-5 minutes.

[Luko/A]

I tried 3 games in that match making system, in every single one of them the game randomly disconnects with 5 minutes playing, (now I have 3 defeats, lel)

And yes, my connection is working perfectly fine, I don't even get the usual "only steam client random disconnect", so what can I do? (if there is anything I can do).

I'm really disheartened, I hyped this game way too much believing I would finally be able to play it online (because p2p was terrible on hd, and they said we would have servers on de...)

EDIT1: I noticed that i can't get in the lobby anymore every time that happens (That "trying to connect" message).
I need to restart the game so I can enter the lobby again (just so I wait 5 minutes in the queve to be able to play for 5 minutes before I get kicked by the server xD)

EDIT2: Yes, I tested on the new patches, still nothing changed. I am 0/8 on the ranked ladder. Glorious xD

EDIT3: Yes, I tested most "fixes" in the book. Connecting the pc directly in the cable, changing routers, disabling firewall/antivirus, QoS/etc router settings, etc. Absolutely no change, aways getting kicked out of the game on 4-5 minutes mark :c

EDIT4: I actually managed to finish a match by using a free vpn, and for now that seems to be the only known temporary workaround for that issue (Worked for me, I don't know about everyone else...)

[t.]

Audun původně napsal:

t. původně napsal:

Steam is a great platform

Yes, that's why we're all here. Read my entire message next time though.

I read your whole message twice now, and my response remains the same.
Steam is a great platform. There's no reason not to buy full price games here.

[Audun]

There's no reason not to buy a full priced game from the publisher of a game which literally hasn't worked for 3+ months (even longer for beta players) and in which both the developers and publisher ignores you if you ask for a refund for the mentioned game which doesn't work, with no forseeable fix in sight?

I'm sure you read my message but I doubt you understood it. Hopefully spoon-feeding it to you helped.

[-Dare Devil/x/]

-Please keep discussion on this thread to the topic on hand. Thanks!

[Audun]

Sure. I messaged 3 developers on your Discord server about a refund but none of them replied, same with your publisher. Can you help with that?

I feel like it's somehow related to a discussion thread about the game not working for 3+ months.

[Bendy52]

Yeah refund could be cool tbh. my friends hate me to a degree cause of the many matches i disconnected so far since release

[Andy the X]

In order to help fixing the issus of the game, i will provide a report of my game crash minutes ago.

I was playing a ranked 1v1 match on the map golden pit.
The game was already a bit laggy during the intro video when loading the game (sound and video lagged slightly)

The match started just normal.
I did a scout rush build, so I tried to add a stable as soon as i hit Feudal age.
That's when the problems started:

- I orderd villagers to build the stable via hotkeys.
- Instead of the usual see-though outline of the stable, i did not see the building i wanted to place. (mouse cursor changed to the build-symbol, though)
- I repeated this several times with the same result.
- when i tried to place the "invisible building" the foundation showed up and my villagers started building.
- Next thing I wanted to get the farming upgrade - but MY MILL WAS GONE! (or invisible, too).
- I could not investigate further, because at that moment the game crashed back to desktop.

Please fix this asap, this is the second time this kind of crash happens to me in 38 matches played. That's 5%!

[-Dare Devil/x/]

Andy the X původně napsal:

In order to help fixing the issus of the game, i will provide a report of my game crash minutes ago.

I was playing a ranked 1v1 match on the map golden pit.
The game was already a bit laggy during the intro video when loading the game (sound and video lagged slightly)

The match started just normal.
I did a scout rush build, so I tried to add a stable as soon as i hit Feudal age.
That's when the problems started:

- I orderd villagers to build the stable via hotkeys.
- Instead of the usual see-though outline of the stable, i did not see the building i wanted to place. (mouse cursor changed to the build-symbol, though)
- I repeated this several times with the same result.
- when i tried to place the "invisible building" the foundation showed up and my villagers started building.
- Next thing I wanted to get the farming upgrade - but MY MILL WAS GONE! (or invisible, too).
- I could not investigate further, because at that moment the game crashed back to desktop.

Please fix this asap, this is the second time this kind of crash happens to me in 38 matches played. That's 5%!

-This does not sound like what this thread is talking about.

[Bendy52]

yeah this is not what this thread is about. but to be honest the game has been a mess recently, units ignores commands, people crashing (not the same issue as this thread) matchmaking freezing for all players.... and few more here and there. the game felt much stable on release otherwise than the disconnect issue that has been there since the start. actually since BETA.

[Audun]

Literally ghosted on the same page. That should give everyone else reading this thread an idea of how little the developers care about shipping an unplayable, broken game to their paying customers, and based on the 4 (5?) months it's been released, how little effort they've put into fixing it. So greedy that they can't even refund people who not only paid for the broken game, but spent several hours of their day collecting disconnect game logs (even in AoE1) so they could fix the issue, which newsflash, they didn't do.

I've opened another ticket with Steam now with screenshots of both Xbox customer support and me being ignored by the developers, hopefully something will happen from that, otherwise i'll just get Ori and the Will of Wisps for free as my personal refund (and the next AoE game as compensation for hours of wasted time).

If you're in the same boat, I highly recommend you to try and refund the game on Steam while explaining the issue about constantly disconnecting. Include a link to this thread, that way they can see that the developers have acknowledged the issue and that it's existed since the game was released . When (if?) Steam says no, include screenshot(s) of you asking the developers about a refund.

If enough people do that, at least Steam will see that it's a major issue. And it doesn't hurt you personally as you can just buy the game again after they fix the disconnecting (if they even fix it at all) if you wish. And remember, the reason why the gaming industry is in such a terrible state today is because publishers and developers have this "ship now, fix later" mindset because they can get away with it. So make an effort to change that, whether it's pushing for refunds or worst case, putting on your Jack Sparrow hat for any future games by them.

[BRYGUY]

Ive tried for a refund....but i was told i had the game to long regardless of it being unplayable. But I agree with you. Everyone spent time trying to give the devs info to fix it....but they sit back and watch us do all the work and still do nothing to compensate or help us. Its sad really. Like i said before, good luck with aoe 4 coming out. Might not have any customers left. Not bashing steam, i will still purchase games from them. But the aoe devs need to step in and do something to make it better

[S0L3IL]

Since the day I've been buying this game I can only play OFFLINE, alone...and I'm fed up !
1) Can't access XboxLive (I've a microsoft account since 1997 but he tells me "An error occurred"...
2) Try to tell my problem on the AOE forum, but can't since I can't connect myself to this ♥♥♥♥♥♥ service.
3) Alwayyyyyyys disconnect after arround 2 minutes of the game.

Your ISP and country: VOO - BELGIUM
Your Router Model/Information: connected to a switch / to a router / to the voo modem.
The Game Log(s) following the Crash: "You have been disconnected blablabla"
<IF YOU HAVE AGE 1: DE>: SAME ON AOE 1 or even worse, I can't even access the lobbies and been fed up of trying. I will ask a refund in 2 weeks if not resolved !

[Bendy52]

Refunds is a dead cause i guess if you played it for more than 2 hours and 2 weeks passed.

ironaclly its DE the version that should define the game xD xD
meanwhile they say we have many teams doing different stuff for the game so no worries its a priority.... maybe all of the programmers should be working on this since the beta report..... but nah... lets make auto scouting and skins also while small team work on the issue.

[t.]

Bendy52 původně napsal:

Refunds is a dead cause i guess if you played it for more than 2 hours and 2 weeks passed.

ironaclly its DE the version that should define the game xD xD
meanwhile they say we have many teams doing different stuff for the game so no worries its a priority.... maybe all of the programmers should be working on this since the beta report..... but nah... lets make auto scouting and skins also while small team work on the issue.

This is not an issue that affects a majority of players, instead affects a small portion of the playerbase. Whilst I also hope it gets fixed, expecting them to put everything else on hold is unrealistic.

There's also some potential I'd image for the fix to involve an entire recode of the server backend. If that's the case I'd wager it will never be fixed.

[T190 MUNCHKIN]

I'm having exact same issues, and looking at posts from November doesn't fill me with hope- come on developers!!

ISP and Country- Origin - UK
Router Model: ASUS DSL-N16 300mbps Wi-Fi VDSL/ADSL Modem Router
Game logs: "you have been discconnect from network. please check connection and try again etc."
multiple logs: Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-03-11T19:45:17.388Z
Build version: 101.101.35584.0
Build config: Final Steam D3D11, built on WE-BuildBox-01, at 2020-02-25T11:07:34
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 6, revision 15363
Number of processors = 8
Multi core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x3
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x3, group=0
L3 unified cache: line size=64 bytes, size=8388608 bytes, affinity=0xff, group=0
Multi core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0xc
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x30
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
Processor group 0, affinity 0xc0
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc0, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 8/8 active processors, affinity mask:0xff
Total physical memory is 16.000 GB
Maximum system memory: 15.940 GB currently available:12.539 GB
Page file size: 18.315 GB currently available:14.621 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 1920x1080, desktop size is 1940x1100
Graphics Adapter Name: NVIDIA GeForce GT 630
Adapter LUID: 00000000:00007f4b
Vendor: 4318 device ID:4740 subsys ID:310646121 rev:161
Dedicated VRAM: 1962.80 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 8161.67 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 1.175692 milliseconds == 20413.51 MB/s
Benchmark fast write: 1.135836 milliseconds == 21129.81 MB/s
Benchmark slow write: 1.161737 milliseconds == 20658.72 MB/s
CPU rating: 25129.8, GPU rating: 1962.8
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce GT 630 by: NVIDIA
Internal driver version: 23.21.13.8813
User driver version: 388.13
Driver date: 10-27-2017
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
This Steam account 76561198021837133 is online
Active Launch Options: none
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 35584 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:1920x1080, 1680x1050, 1600x1024, 1600x900, 1440x900, 1366x768, 1360x768, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
resolution: 1920 x 1080
downscale percentage = 100
high-resolution assets = YES
antialiasing = YES
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 72855 ms
Running Game
Total Texture Load Time: 0 ms
Loading player profile
Setting up hotkeys
Closing video
Loading player profile
Setting up hotkeys
Sync is being logged
Sync is being logged
Save result:Success
Flushing pending telemetry events
Terminating Game normally
Terminating UI Widget Manager
Terminating Network speed Data
Terminating Random Manager
Terminating Sync Logger
Terminating Screen Stack
Terminating Panel System
Terminating Update Manager
Terminating Player Profile Manager
Terminating Game Mode
Terminating Difficulty
Terminating FPS Control
Terminating Game Version Manager
Terminating Terrain
Terminating Font Manager
Terminating Localization Manager
Terminating Additional Options
Terminating UI System
Terminating Time System
Terminating Loggg System
Terminating Mod Manager
Terminating Tool Manager
Terminating Steam System
Terminating DLC Manager
Terminating File System
Terminating Error Handler
Terminating Scenario File Type
Terminating Random Map Group Manager
Terminating Random Map File Type
Terminating MP Savegame File Type
Terminating SP Savegame File Type
Terminating Campaign File Type
Terminating Civilization
Terminating Wwise Manager
Terminating Speech Synthesis
Terminating Achievement Manager
Terminating Command Line
Terminating Reflect
Terminating Registry Options
Exiting with code 0

Main:
[Main] : BaseGame constructor 1
[Main] : BaseGame constructor Before OpenFileById()
[Main] : BaseGame constructor After OpenFileById()
[Main] : BaseGame constructor 3
[Main] : BaseGame constructor 4
[Main] : BaseGame constructor 6
[Main] : BaseGame constructor 7
[Main] : BaseGame constructor 8
[Main] : BaseGame constructor done
[Main] : Game constructor 1
[Main] : Game constructor 2
[Main] : PreModManagerInit 1
[Main] : PreModManagerInit 2
[Main] : PreModManagerInit 2
[Main] : setup_main_window_internal
[Main] : ...success! About to setup graphics...
[Main] : ...success! About to setup mouse...
[Main] : ...success! About to setup cursors...
[Main] : ...success! About to setup blank screen...
[Main] : ...success! About to setup chat...
[Main] : ...success! About to setup communications handler...
[Main] : Game::install modded languages
[Main] : Game::open resource packages
[Main] : BaseGame::GameSetupPostModManagerInit() enter
[Main] : palettes
[Main] : shapes
[Main] : map save area
[Main] : sound system
[Main] : .oO Wwise Audio - Init Oo.
[Main] : .oO Wwise Audio - Init Finished Oo.
[Main] : BaseGame::GameSetupPostModManagerInit() succeeded
[Main] :
Play intro video AOEIIDE_TITLEVIDEO...
[Main] : resolveMovieFileName... AOEIIDE_TITLEVIDEO
[Main] : post resolveMovieFileName... C:\Users\Thomas\Documents\Steam\steamapps\common\AoE2DE\resources\_common\movies\aoeiide_titlevideo.wmv
[Main] : About to setup video player...
[Main] : Creating DShowPlayer...
[Main] : ...success!
[Main] : ...success!
[Main] : Opening video...
[Main] : ...success!
[Main] : set_interface_messages...
[Main] : ... done set_interface_messages
[Main] :
About to load player profile (player.nfp)...
[Main] : ...finished with player profile.
[Main] : Game::setup() before hotkeys
[Main] : Game::setup() after hotkeys
[Main] :
About to load player profile (player.nfp)...
[Main] : ...finished with player profile.
[Main] : Game::setup() before hotkeys
[Main] : Game::setup() after hotkeys
[Main] : VideoPlayer shutting down. Advance to main menu...
[Main] : endMovieFunction complete
[Main] :
About to load player profile (player.nfp)...
[Main] : ...finished with player profile.
[Main] : Game::setup() before hotkeys
[Main] : Game::setup() after hotkeys
[Main] : .oO Wwise Audio - Begin Shutdown Oo.
[Main] : .oO Wwise Audio - Shutdown Complete Oo.
[Main] : exiting

SlowLog:
SlowLog Created

SlowLog Destroyed



I don't have AoE 1

[Bendy52]

t. původně napsal:

Bendy52 původně napsal:

Refunds is a dead cause i guess if you played it for more than 2 hours and 2 weeks passed.

ironaclly its DE the version that should define the game xD xD
meanwhile they say we have many teams doing different stuff for the game so no worries its a priority.... maybe all of the programmers should be working on this since the beta report..... but nah... lets make auto scouting and skins also while small team work on the issue.

This is not an issue that affects a majority of players, instead affects a small portion of the playerbase. Whilst I also hope it gets fixed, expecting them to put everything else on hold is unrealistic.

There's also some potential I'd image for the fix to involve an entire recode of the server backend. If that's the case I'd wager it will never be fixed.

there is like 30 page here and 30 page on AOE 2 DE site for this issue. i would say not so small portion of the player base. maybe 10% or so..