Freakin Black Screen Freeze & Sudden Game Down

[Mallanski]

I play with my friends in multiplayer mode recently. And literally we haven't finished a single match because of random black screen and sudden game down.

This happens among 3 of us at random time during the play. When black screen freeze happens, we can hear game sound but can't do Alt-tab or Alt-Enter or anything. Only thing we can do is re-start frozen PC.

When it comes to the sudden game down, we can do nothing. We just do a big sigh and re-launch game and start over and over.

We love this version of AOE2 but this is really annoying. Is it because of our PC setting or the product's problem? Want to see you guys' opinion or any solution plz.

[Higgledy]

happens to me, I had black screen once. But usually it's just game stops responding.

[Higgledy]

Happens every 3rd game or so.

[Legnar]

Having black screen then crash

Hi, sometimes my game's display get lost. I can hear the game sounds but can't see anything. After that when i press alt + enter to exit fullscreen, game crashes completely. The error line in log is "TDrawSystemD3D11::Paint: Device lost, hresult = 0x887a0005, reason = 0x887a0006". Here is the full log;

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-01-26T18:27:24.885Z
Build version: 101.101.34793.0
Build config: Final Steam D3D11, built on GPSBUILD014, at 2020-01-22T14:21:32
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 6, revision 24067
Number of processors = 4
Single core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x1
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x1, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x1, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x1, group=0
L3 unified cache: line size=64 bytes, size=6291456 bytes, affinity=0xf, group=0
Single core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0x2
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x2, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x2, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x2, group=0
Single core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x4
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x4, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x4, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x4, group=0
Single core processor #3, efficiency class 0, 1 groups
Processor group 0, affinity 0x8
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x8, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x8, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x8, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 4/4 active processors, affinity mask:0xf
Total physical memory is 8.000 GB
Maximum system memory: 7.956 GB currently available:4.633 GB
Primary display resolution is 1920x1080, desktop size is 1940x1100
Graphics Adapter Name: AMD Radeon (TM) R9 380 Series
Adapter LUID: 00000000:0000d6a1
Vendor: 4098 device ID:26937 subsys ID:81989699 rev:241
Dedicated VRAM: 4071.24 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 4073.96 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 0.860233 milliseconds == 20924.56 MB/s
Benchmark fast write: 0.857900 milliseconds == 20981.47 MB/s
Benchmark slow write: 0.841133 milliseconds == 21399.70 MB/s
CPU rating: 22981.5, GPU rating: 4071.2
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
This Steam account 76561198047412172 is online
Active Launch Options: none
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 34793 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:1920x1080, 1680x1050, 1600x900, 1440x900, 1280x1024, 1280x800, 1280x720, 1152x872, 1152x864, 1024x768
Recommended settings:
resolution: 1920 x 1080
downscale percentage = 100
high-resolution assets = YES
antialiasing = YES
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 15562 ms
Running Game
Total Texture Load Time: 0 ms
Loading player profile
Setting up hotkeys
Closing video
Sync is being logged
Sync is being logged
TDrawSystemD3D11::Paint: Device lost, hresult = 0x887a0005, reason = 0x887a0006
Flushing pending telemetry events
Terminating Game normally
Terminating UI Widget Manager
Terminating Network speed Data
Terminating Random Manager
Terminating Sync Logger
Terminating Screen Stack
Terminating Panel System
Terminating Update Manager
Terminating Player Profile Manager
Terminating Game Mode
Terminating Difficulty
Terminating FPS Control
Terminating Game Version Manager
Terminating Terrain
Terminating Font Manager
Terminating Localization Manager
Terminating Additional Options
Terminating UI System
Terminating Time System
Terminating Loggg System
Terminating Mod Manager
Terminating Tool Manager
Terminating Steam System
Terminating DLC Manager
Terminating File System
Terminating Error Handler
Terminating Scenario File Type
Terminating Random Map Group Manager
Terminating Random Map File Type
Terminating MP Savegame File Type
Terminating SP Savegame File Type
Terminating Campaign File Type
Terminating Civilization
Terminating Wwise Manager
Terminating Speech Synthesis
Terminating Achievement Manager
Terminating Command Line
Terminating Reflect
Terminating Registry Options
Exiting with code 0

[the]

this also happens to me

[cesarmad]

have you found how to fix it?

[the]

no

[ICheatAtGolf]

https://www.reddit.com/r/aoe2/comments/dy4ntw/read_this_if_ao2de_is_constantly_crashing_for_you/

This worked for me after upgrading my RAM from 8 to 20 and getting a SSD. My system will allocate up to 40gb virtual memory. It's a memory leak that's the problem, from what i've read. I've been told you should NOT create a custom paging file, and just let the system control it through advanced settings.

[-Dare Devil/x/]

-If you're still having issues please create a new thread in technical q&a.