Multiplayer problem. Aways getting disconnected after 4-5 minutes. :: Age of Empires II: Definitive Edition Tech Issues & Support

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Luko/A

has Age of Empires II: Definitive Edition

Nov 14, 2019 @ 12:15pm

Multiplayer problem. Aways getting disconnected after 4-5 minutes.

I tried 3 games in that match making system, in every single one of them the game randomly disconnects with 5 minutes playing, (now I have 3 defeats, lel)

And yes, my connection is working perfectly fine, I don't even get the usual "only steam client random disconnect", so what can I do? (if there is anything I can do).

I'm really disheartened, I hyped this game way too much believing I would finally be able to play it online (because p2p was terrible on hd, and they said we would have servers on de...)

EDIT1: I noticed that i can't get in the lobby anymore every time that happens (That "trying to connect" message).
I need to restart the game so I can enter the lobby again (just so I wait 5 minutes in the queve to be able to play for 5 minutes before I get kicked by the server xD)

EDIT2: Yes, I tested on the new patches, still nothing changed. I am 0/8 on the ranked ladder. Glorious xD

EDIT3: Yes, I tested most "fixes" in the book. Connecting the pc directly in the cable, changing routers, disabling firewall/antivirus, QoS/etc router settings, etc. Absolutely no change, aways getting kicked out of the game on 4-5 minutes mark :c

EDIT4: I actually managed to finish a match by using a free vpn, and for now that seems to be the only known temporary workaround for that issue (Worked for me, I don't know about everyone else...)

Last edited by Luko/A; Nov 24, 2019 @ 4:08pm

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Originally posted by Evangelos:

Alright, everyone! This is still something we are attempting to narrow down to its definite causes. For now, please bear with me as I begin to sound a little redundant on behalf of figuring this out.

Here’s what I need from you if you are reliably experiencing this issue:

The type of Router you are using. Many people provided their on-board computer specifications, but I need the actual router you are using. Please include a link to the item or store so we can confirm the details.
If you are not using a Router: the type of Modem into which you are hard-wired. This may be a Netgear or another modem. Please include a link to the item or store so we can confirm the details.
[Even if you provided it before] Your Internet Provider and the Country where you live. This is more of a reference point than anything, but I want to be 100% sure that the team has this information in case it is needed.

As an example:

Router: Nighthawk AC1900 Dual-Band Wi-Fi 5 Router[www.netgear.com]
Modem: AC1900-High Speed Cable Modem Router[www.netgear.com]
ISP: Comcast, USA

I know this will be redundant for some of you, but I would like to ensure that I have as much (and as accurate) information as possible so we can try to trace a pattern. As of now, the issue seems to be related to the routers people are using—particularly since most people who have “upgraded” to a new router have reported that it fixed the issue.

Thank you for your ongoing assistance in working through this problem; I know it is frustrating, and can assure you that we are doing everything we can to reliably reproduce and diagnose the issue internally. The sooner you can get me this information, the easier it will be for me to compile it for our engineers.

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Showing 1-15 of 530 comments

Simeown

Nov 14, 2019 @ 10:54am

server disconnect

I get about 30 min into a multiplayer game and it disconnects. Has happened both games I have tried.

anything I can try to fix it?

Simeown

Nov 14, 2019 @ 10:55am

Is there a way to be the host instead of using their servers?

Atairiastos has Age of Empires II: Definitive Edition

Nov 14, 2019 @ 11:00am

Same problem here, after 20-30min and disconect...

Daivar The boneless has Age of Empires II: Definitive Edition

Nov 14, 2019 @ 11:11am

same... wtf fk microsoft its a fk joke

XuanKamoFurio has Age of Empires II: Definitive Edition

Nov 14, 2019 @ 11:45am

+1

called it - matchmaking was pretty weak in beta because no one played, no one tested.

iduzhii

Nov 14, 2019 @ 12:01pm

i have problem too. it says me "connection problem, check your connection" but there is no problem with the internet.

Mikoro

Nov 14, 2019 @ 1:05pm

Its even better if you get kicked out after 2 hours of playing.

CatSup

Nov 14, 2019 @ 1:09pm

Same here. All 3 games I played with a friend vs AI and we get disconnected...

Nov 14, 2019 @ 2:20pm

Multiplayer games disconnecting

I've played a few mp games and twice got disconnected from the server. My internet connection was just fine, was on TeamSpeak with a mate and no problems with that. The second time my mate also got dc'd. Also, no way to reconnect after dc - pressing the 'ok' button that appears when you dc just throws you out of the game with no way of getting back.

Bonus problem: unranked lobby only shows US server games even though I'm in the EU with best connections to EU servers. Also, sometimes the server connection 'box' shows no servers at all.

iduzhii

Nov 14, 2019 @ 3:08pm

have this problem too.

#10

Palid

Nov 14, 2019 @ 3:37pm

Yeah, I hope this one doesn't get thrown under the radar and never addressed. all I want is a fully playable aoe2 on steam WITH servers and match-making, but honestly I feel like history is gonna repeat itself all over again

#11

Ro0NiL WazzLib has Age of Empires II: Definitive Edition

Nov 14, 2019 @ 7:10pm

Anyone else experience multiplayer crashes?

Was playing with a frined and after about 20 minutes it says that we lost connection. Even though we didnt, internet was fully fine, kept happening again and again.

#12