Game Freezes but Audio still plays

[Googly Squid]

It is not consistent on when it happens. Sometimes it happens often within an hour, sometimes I play for many hours before it shows again. In total though, I had this happen way too much at serious points and it is frustrating me, especially since I don't know the solution. Anyone know the fix to this?

[76561199205081135]

Originally posted by Thanatos:

OK sounds good, Support case opened. Also I did check thermals after the crash that happened today and GPU temp was around 50c
So not overheating.

Understood, thank you for the update !

I've seen that zarnivop and animal_PLANET suggested checking the temperatures during gameplay, which is a good idea in order to check for overheating-related crashes.

It can also be a good idea to check if your PC's air intakes are clear of dust or debris, which could limit airflow and contribute to overheating.

Don't hesitate to let us know if you have questions, or for any other Issues !


- Ubisoft Support

[luanminh86]

I also have this freeze bug with game. I have rtx 3080, 75fps cap with vsync. Sometime game freeze on world map and in game. Please help me!

[76561199205081135]

Originally posted by luanminh86:

I also have this freeze bug with game. I have rtx 3080, 75fps cap with vsync. Sometime game freeze on world map and in game. Please help me!

Sorry to hear that !

In order to isolate the problem, and to determine the best possible solutions, can you let us know if the Issue persists after checking the steps of our {LINK REMOVED}dedicated PC troubleshooting guide ?

It helps solve most of the Issues encountered on that platform, and is an important part of our investigation.

Don't hesitate to let us know if you have questions, or for any other Issue !


- Ubisoft Support

[sniper_GHOST111]

Originally posted by luanminh86:

I also have this freeze bug with game. I have rtx 3080, 75fps cap with vsync. Sometime game freeze on world map and in game. Please help me!

i tried many fixes on internet and nothing worked, but then i tried something on my own and that fixed the problem completely! so this is what i did....

i opened task manager and went to details tab, then found ACOdyssey.exe while game was running, right clicked on it, clicked set affinity and then select <all processors> and then clicked ok! that's it. truns out that was the problem, for some reasons the game was using only P-cores and all 4 E-cores were idle... hope that fixes your problem too.

[𝕸𝖆𝖝𝖎𝖒✔]

lol

[76561198885856812]

Hello sniper_GHOST111,

Thank you for the update and I'm sorry to hear about your experience.

If the issue persists, could you please contact our team on our {LINK REMOVED} Support Site?
Please attach both of the following system files:

• {LINK REMOVED}DXDIAG
  
• {LINK REMOVED}MSINFO

You can also contact us via social media: {LINK REMOVED}Facebook or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

[Bubba365allday]

Hey! Has anyone found a solution for this yet?

[animal_PLANET]

Originally posted by Bubba365allday:

Hey! Has anyone found a solution for this yet?

Hey Bubba, please see my comment #35. See if it helps.

Here is an updated link to DDU. https://www.wagnardsoft.com/forums/viewtopic.php?t=4194

If you tried the steps I mentioned in that comment and are still having issues. Let us know what other steps you have tried as well and we will give more troubleshooting tips.

[76561198885856812]

Originally posted by animal_PLANET:

Originally posted by Bubba365allday:

Hey! Has anyone found a solution for this yet?

Hey Bubba, please see my comment #35. See if it helps.

Here is an updated link to DDU. {LINK REMOVED}https://www.wagnardsoft.com/forums/viewtopic.php?t=4194

If you tried the steps I mentioned in that comment and are still having issues. Let us know what other steps you have tried as well and we will give more troubleshooting tips.

Hello animal_PLANET,

Thank you for sharing!

- Ubisoft Support

[jackieyip]

Originally posted by UbiMark:

Originally posted by animal_PLANET:

Hey Bubba, please see my comment #35. See if it helps.

Here is an updated link to DDU. https://www.wagnardsoft.com/forums/viewtopic.php?t=4194

If you tried the steps I mentioned in that comment and are still having issues. Let us know what other steps you have tried as well and we will give more troubleshooting tips.

Hello animal_PLANET,

Thank you for sharing!

- Ubisoft Support

i also having the freezing issue when playing the game. My spec is I12500H + RTX3060 + 16GB ram (new laptop). I dont have any issue when playing AC origins, however, the freezing issue only happened on AC Odyssey. I have searched through the internet it seem like no solution to solve this freezing issue. I agree with what Zantagor and Thanatos said, this is the game or bug issue, but not related to spec. The only thing i can do is to request refund for this game.

[Zantagor]

Originally posted by jackieyip:

Originally posted by UbiMark:

Hello animal_PLANET,

Thank you for sharing!

- Ubisoft Support

i also having the freezing issue when playing the game. My spec is I12500H + RTX3060 + 16GB ram (new laptop). I dont have any issue when playing AC origins, however, the freezing issue only happened on AC Odyssey. I have searched through the internet it seem like no solution to solve this freezing issue. I agree with what Zantagor and Thanatos said, this is the game or bug issue, but not related to spec. The only thing i can do is to request refund for this game.

For record, in my case, those freezes only happens when I set Vsync to on or limit the FPS to 60 within the game, setting Vsync globally in the nvidia panel also creates the issue. With VSync off, the problem never happens. (but I agree, this should not happen, and all point to the game's framepacer going in some weird deadlock loop whenever it's restrained, as when it happens, both GPU and CPU spikes up for a second)

I've resolved myself to play with uncapped FPS since it works for me, it just means the fans blow much stronger than usual because of it,

[Bubba365allday]

Both Jackie and myself have new laptops, maybe the game struggles with new systems? I will put this game aside and buy/try AC Valhalla.

[jackieyip]

Originally posted by Zantagor:

Originally posted by jackieyip:

i also having the freezing issue when playing the game. My spec is I12500H + RTX3060 + 16GB ram (new laptop). I dont have any issue when playing AC origins, however, the freezing issue only happened on AC Odyssey. I have searched through the internet it seem like no solution to solve this freezing issue. I agree with what Zantagor and Thanatos said, this is the game or bug issue, but not related to spec. The only thing i can do is to request refund for this game.

For record, in my case, those freezes only happens when I set Vsync to on or limit the FPS to 60 within the game, setting Vsync globally in the nvidia panel also creates the issue. With VSync off, the problem never happens. (but I agree, this should not happen, and all point to the game's framepacer going in some weird deadlock loop whenever it's restrained, as when it happens, both GPU and CPU spikes up for a second)

I've resolved myself to play with uncapped FPS since it works for me, it just means the fans blow much stronger than usual because of it,

Hi, I tried to off the Vsync setting on my pc and tried to rerun the game. The freezing issue still exists. May I know what other setting that you changed ? for instance: the game run in full screen or borderless ? or any other changed in Nvidia setting ?

[Zantagor]

in the nvidia panel, I set the Low Latency Mode to Ultra

in Odyssey:
Display:
Full Screen 1080p
Res Modifier 100%
Refresh Rate 60Hz
Vsync Off
FoV 100%
FPS Limit none

Graphics:
Very High for everything except what has "High" as max

This is on a RTX3060 Ti, on a I5 12th Gen 12600K