Troubleshooting

[J-manByte]

When reporting a bug, please attach the log located at %localappdata%\.uoc2\log.txt
Along with the log, please attach your system specs.

For graphics related issues, make sure you have the latest video drivers installed.

If the performance is sluggish on a laptop, check if the dedicated GPU is being used.
This can be set in Nvidia, AMD and Intel control panels.

We're aware of some rendering issues on Nvidia GTX 1050, and are working hard to fix them.
Until then, you can fix the issue by changing the Smoothing video option in game to FXAA:
Options -> Video -> Smoothing -> Select FXAA

If the game won't run at all, you antivirus software might be blocking it. Try adding an exception for uoc2.exe in your AV software.

[Jinn Devraigne]

When I started up the game for the first time, I clicked 'Tutorial', then 'Basic Field Training'.

A loading dialog appeared briefly, and then the game crashed to desktop with the message:

"uoc2.exe has stopped working"

I've tried several times now to start it after changing resolution and a few of the options, but it always crashes to desktop.

I've also tried to search for "uoc2\log.txt" and cannot find it, so I cannot include that log.

I'd really like to actually try the game, but if I can't even load up the tutorial, I'm going to have to refund.

The PC I'm using meets the minimum specs, though there are two drives, and Unity of Command 2 is installed on the D: drive, while Steam itself is on the C: drive. Could this cause an issue?

[Maximus_85]

i cant even start the game "application load error 3:0000065432" and comp meets max specs..

[Jinn Devraigne]

Originally posted by Jinn Devraigne:

When I started up the game for the first time, I clicked 'Tutorial', then 'Basic Field Training'.

A loading dialog appeared briefly, and then the game crashed to desktop with the message:

"uoc2.exe has stopped working"

I've tried several times now to start it after changing resolution and a few of the options, but it always crashes to desktop.

I've also tried to search for "uoc2\log.txt" and cannot find it, so I cannot include that log.

I'd really like to actually try the game, but if I can't even load up the tutorial, I'm going to have to refund.

The PC I'm using meets the minimum specs, though there are two drives, and Unity of Command 2 is installed on the D: drive, while Steam itself is on the C: drive. Could this cause an issue?

I've now made space on the C: drive and reinstalled Unity of Command 2 to be on the same drive as Steam, but no dice. It still just crashes to desktop after I click "Basic Field Training" as before.

[J-manByte]

@Jinn Devraigne
@Maximus_85
Paste %localappdata%\.uoc2 into the windows explorer bar and hit enter.
There you'll find the log

[Jinn Devraigne]

Originally posted by J-manByte:

@Jinn Devraigne
@Maximus_85
Paste %localappdata%\.uoc2 into the windows explorer bar and hit enter.
There you'll find the log

Okay, I'll paste the log:

INF 2019-11-12 19:01:32,610 tools.steamworks:71 SteamworksPy loaded for Windows
INF 2019-11-12 19:01:32,610 tools.steamworks:81 Steam is running
INF 2019-11-12 19:01:32,640 tools.steamworks:86 Steamworks initialized!
INF 2019-11-12 19:01:33,012 tools.steam_api:222 Steam user stats and achievements successfully fetched
INF 2019-11-12 19:01:33,037 uoc2.paths:315 Installed packages:
INF 2019-11-12 19:01:33,038 uoc2.paths:317 C:\Program Files (x86)\Steam\steamapps\common\Unity of Command 2\_packages\base
INF 2019-11-12 19:01:33,039 uoc2.main:105 Platform: Windows-10-10.0.18362
INF 2019-11-12 19:01:33,040 uoc2.main:119 OpenGL error checking DISABLED
INF 2019-11-12 19:01:33,183 uoc2.settings:200 Initializing settings
INF 2019-11-12 19:01:33,290 uoc2.init:56 SDL version: 2.0.10
INF 2019-11-12 19:01:33,291 uoc2.init:59 SDL_TTF version: 2.0.15
INF 2019-11-12 19:01:33,291 uoc2.init:62 SDL_Mixer version: 2.0.4
INF 2019-11-12 19:01:33,291 uoc2.init:65 SDL_Image version: 2.0.5
INF 2019-11-12 19:01:33,291 uoc2.init:76 Video driver 0: windows [Current]
INF 2019-11-12 19:01:33,291 uoc2.init:76 Video driver 1: dummy
INF 2019-11-12 19:01:33,345 uoc2.init:92 Audio driver: wasapi
INF 2019-11-12 19:01:33,345 uoc2.init:97 16 audio channels alocated
INF 2019-11-12 19:01:33,557 uoc2.init:119 Display 0: 1920x1080 (0, 0, 1920, 1080) [Current]
INF 2019-11-12 19:01:33,570 OpenGL.acceleratesupport:13 OpenGL_accelerate module loaded
INF 2019-11-12 19:01:33,575 OpenGL.arrays.arraydatatype:277 Using accelerated ArrayDatatype
INF 2019-11-12 19:01:33,714 uoc2.init:175 OpenGL version: 3.3.13399 Core Profile Context 15.201.1151.1008
INF 2019-11-12 19:01:33,719 uoc2.init:178 GL_MAX_TEXTURE_IMAGE_UNITS: 18
INF 2019-11-12 19:01:33,719 uoc2.init:181 GL_MAX_TEXTURE_SIZE: 16384
INF 2019-11-12 19:01:33,721 uoc2.init:184 GL_ARB_gpu_shader5: True
INF 2019-11-12 19:01:33,721 uoc2.init:187 GL_EXT_texture_filter_anisotropic: True
INF 2019-11-12 19:01:33,722 uoc2.init:191 GL_MAX_TEXTURE_MAX_ANISOTROPY_EXT: 16.0
INF 2019-11-12 19:01:33,722 uoc2.init:203 OpenGL context: 3.3
INF 2019-11-12 19:01:33,722 uoc2.init:207 Double-buffered: True
INF 2019-11-12 19:01:33,722 uoc2.init:211 Accelerated: True
INF 2019-11-12 19:01:33,751 uoc2.init:131 Displaying splash screen
INF 2019-11-12 19:01:33,821 engine.gl.textures:154 Initializing ground textures
INF 2019-11-12 19:01:35,459 engine.gl.atlases:86 Loading atlases
INF 2019-11-12 19:01:36,017 uoc2.sounds:35 Loading sounds
INF 2019-11-12 19:01:36,073 uoc2.music:47 Loading music
INF 2019-11-12 19:01:36,093 engine.gl.shader_manager:46 Initializing shader groups
INF 2019-11-12 19:01:36,193 engine.gl.model_manager:66 Loading models
INF 2019-11-12 19:01:36,628 engine.gl.renderer2d:462 Initializing Renderer2D
INF 2019-11-12 19:01:36,635 tools.localization:93 Loading locale
INF 2019-11-12 19:01:36,862 engine.ui.tooltips:202 Loading tooltips
INF 2019-11-12 19:01:37,429 uoc2.music:113 playing main_screen: 0. Privates And Peers.ogg
WAR 2019-11-12 19:01:38,657 uoc2.sounds:154 Missing sound unhover
INF 2019-11-12 19:01:59,136 uoc2.game_world.ctrl:192 GameWorldCtrl.cr_setup: new standalone game tutorial_1
INF 2019-11-12 19:01:59,150 uoc2.state.gamelike.gamelike:86 Loading map C:\Program Files (x86)\Steam\steamapps\common\Unity of Command 2\_packages\base\data\maps\louisiana
INF 2019-11-12 19:01:59,478 uoc2.common.world_view:96 tiles_to_load: ((0, 0), (9, 10))
INF 2019-11-12 19:01:59,478 uoc2.common.cache:50 Loading map cache C:\Program Files (x86)\Steam\steamapps\common\Unity of Command 2\_packages\base\data\maps\louisiana\__cache
INF 2019-11-12 19:01:59,945 uoc2.common.cache:189 Preloading map cache took: 0.47s
INF 2019-11-12 19:02:01,258 engine.gl.renderer3d:211 Renderer3D._init_framebuffers
INF 2019-11-12 19:02:02,885 uoc2.common.world_view:968 Weather update took 0.53s
INF 2019-11-12 19:02:02,887 uoc2.game_world.ctrl:1061 Entering PHASING ctrl state
INF 2019-11-12 19:02:03,227 engine.gl.atlases:268 Defragging atlas: scratch
INF 2019-11-12 19:02:03,235 engine.gl.atlases:268 Defragging atlas: pass_2d_1
INF 2019-11-12 19:02:03,238 engine.gl.renderer3d:211 Renderer3D._init_framebuffers


Is this what you were after?

[J-manByte]

Yes, but send it after the game crashes, it gets overwritten on each run

[Maximus_85]

There that prep_log just say this:
Installed packages:
E:\Steam\steamapps\common\Unity of Command 2\_packages\base

[Jinn Devraigne]

Originally posted by J-manByte:

Yes, but send it after the game crashes, it gets overwritten on each run

Okay, I've just run the game, clicked "Basic Field Training" and it crashed - and this is the log:

INF 2019-11-12 19:09:16,230 tools.steamworks:71 SteamworksPy loaded for Windows
INF 2019-11-12 19:09:16,230 tools.steamworks:81 Steam is running
INF 2019-11-12 19:09:16,261 tools.steamworks:86 Steamworks initialized!
INF 2019-11-12 19:09:16,554 tools.steam_api:222 Steam user stats and achievements successfully fetched
INF 2019-11-12 19:09:16,579 uoc2.paths:315 Installed packages:
INF 2019-11-12 19:09:16,579 uoc2.paths:317 C:\Program Files (x86)\Steam\steamapps\common\Unity of Command 2\_packages\base
INF 2019-11-12 19:09:16,581 uoc2.main:105 Platform: Windows-10-10.0.18362
INF 2019-11-12 19:09:16,582 uoc2.main:119 OpenGL error checking DISABLED
INF 2019-11-12 19:09:16,723 uoc2.settings:200 Initializing settings
INF 2019-11-12 19:09:16,830 uoc2.init:56 SDL version: 2.0.10
INF 2019-11-12 19:09:16,830 uoc2.init:59 SDL_TTF version: 2.0.15
INF 2019-11-12 19:09:16,830 uoc2.init:62 SDL_Mixer version: 2.0.4
INF 2019-11-12 19:09:16,830 uoc2.init:65 SDL_Image version: 2.0.5
INF 2019-11-12 19:09:16,830 uoc2.init:76 Video driver 0: windows [Current]
INF 2019-11-12 19:09:16,830 uoc2.init:76 Video driver 1: dummy
INF 2019-11-12 19:09:16,887 uoc2.init:92 Audio driver: wasapi
INF 2019-11-12 19:09:16,887 uoc2.init:97 16 audio channels alocated
INF 2019-11-12 19:09:17,062 uoc2.init:119 Display 0: 1920x1080 (0, 0, 1920, 1080) [Current]
INF 2019-11-12 19:09:17,075 OpenGL.acceleratesupport:13 OpenGL_accelerate module loaded
INF 2019-11-12 19:09:17,080 OpenGL.arrays.arraydatatype:277 Using accelerated ArrayDatatype
INF 2019-11-12 19:09:17,201 uoc2.init:175 OpenGL version: 3.3.13399 Core Profile Context 15.201.1151.1008
INF 2019-11-12 19:09:17,206 uoc2.init:178 GL_MAX_TEXTURE_IMAGE_UNITS: 18
INF 2019-11-12 19:09:17,206 uoc2.init:181 GL_MAX_TEXTURE_SIZE: 16384
INF 2019-11-12 19:09:17,208 uoc2.init:184 GL_ARB_gpu_shader5: True
INF 2019-11-12 19:09:17,208 uoc2.init:187 GL_EXT_texture_filter_anisotropic: True
INF 2019-11-12 19:09:17,208 uoc2.init:191 GL_MAX_TEXTURE_MAX_ANISOTROPY_EXT: 16.0
INF 2019-11-12 19:09:17,209 uoc2.init:203 OpenGL context: 3.3
INF 2019-11-12 19:09:17,209 uoc2.init:207 Double-buffered: True
INF 2019-11-12 19:09:17,209 uoc2.init:211 Accelerated: True
INF 2019-11-12 19:09:17,236 uoc2.init:131 Displaying splash screen
INF 2019-11-12 19:09:17,301 engine.gl.textures:154 Initializing ground textures
INF 2019-11-12 19:09:18,888 engine.gl.atlases:86 Loading atlases
INF 2019-11-12 19:09:19,480 uoc2.sounds:35 Loading sounds
INF 2019-11-12 19:09:19,534 uoc2.music:47 Loading music
INF 2019-11-12 19:09:19,553 engine.gl.shader_manager:46 Initializing shader groups
INF 2019-11-12 19:09:19,668 engine.gl.model_manager:66 Loading models
INF 2019-11-12 19:09:20,095 engine.gl.renderer2d:462 Initializing Renderer2D
INF 2019-11-12 19:09:20,100 tools.localization:93 Loading locale
INF 2019-11-12 19:09:20,362 engine.ui.tooltips:202 Loading tooltips
INF 2019-11-12 19:09:20,924 uoc2.music:113 playing main_screen: 0. Privates And Peers.ogg
WAR 2019-11-12 19:09:22,006 uoc2.sounds:154 Missing sound unhover
INF 2019-11-12 19:09:25,818 uoc2.game_world.ctrl:192 GameWorldCtrl.cr_setup: new standalone game tutorial_1
INF 2019-11-12 19:09:25,830 uoc2.state.gamelike.gamelike:86 Loading map C:\Program Files (x86)\Steam\steamapps\common\Unity of Command 2\_packages\base\data\maps\louisiana
INF 2019-11-12 19:09:26,142 uoc2.common.world_view:96 tiles_to_load: ((0, 0), (9, 10))
INF 2019-11-12 19:09:26,142 uoc2.common.cache:50 Loading map cache C:\Program Files (x86)\Steam\steamapps\common\Unity of Command 2\_packages\base\data\maps\louisiana\__cache
INF 2019-11-12 19:09:26,623 uoc2.common.cache:189 Preloading map cache took: 0.48s
INF 2019-11-12 19:09:27,935 engine.gl.renderer3d:211 Renderer3D._init_framebuffers
INF 2019-11-12 19:09:29,484 uoc2.common.world_view:968 Weather update took 0.37s
INF 2019-11-12 19:09:29,487 uoc2.game_world.ctrl:1061 Entering PHASING ctrl state
INF 2019-11-12 19:09:29,841 engine.gl.atlases:268 Defragging atlas: scratch
INF 2019-11-12 19:09:29,854 engine.gl.atlases:268 Defragging atlas: pass_2d_1
INF 2019-11-12 19:09:29,857 engine.gl.renderer3d:211 Renderer3D._init_framebuffers

[J-manByte]

Could you please share your system specs?

[Jinn Devraigne]

Originally posted by J-manByte:

Could you please share your system specs?

CPU: i3-4170 3.70 GHz (Quad)

RAM: 16 GB

Graphics card: AMD Radeon HD 5800 Series (1GB)

OS: Windows 10

Is there any other info you need?

[J-manByte]

Your GPU seems to be slightly below the minimum specs.
Have you tried updating the video driver?

If that doesn't work, you can try lowering the video settings and seeing if that works.

[Jinn Devraigne]

Originally posted by J-manByte:

Your GPU seems to be slightly below the minimum specs.
Have you tried updating the video driver?

If that doesn't work, you can try lowering the video settings and seeing if that works.

Okay, thank you - I've reduced all the settings to minimum, and the tutorial has loaded up without crashing.

I would say that your store page says the minimum graphics card specs are an OpenGL 3.3+ compatible card with 1GB VRAM - and as far as I knew, the AMD Radeon HD5800 Series is OpenGL 4.5 compatible and has 1GB VRAM. Hopefully this won't affect people with older systems too much.

[J-manByte]

We're planning on improving support for older hardware over time.
Sorry for the inconvenience and we hope you enjoy the game!

[Jinn Devraigne]

Originally posted by J-manByte:

We're planning on improving support for older hardware over time.
Sorry for the inconvenience and we hope you enjoy the game!

Thank you for the very prompt response and resolution! I just wanted to play the game, as I enjoyed the first Unity of Command a lot. So far, it's playing fine, no further problems.

[Gizmo09]

Hi just purchased the game on steam verified files game admin rights firewall checked but the game will not launch when i click on play.