Troubleshooting some common issues

[SEGA Dev]

Hi all,

Here's some suggestions for a few of the issues we're seeing in the Steam discussions:

• Black screen/Game not loading:
Check that the language setting in properties is not set to Japanese, restart Steam and then verify your game files. If you wish to switch the game to Japanese voice over, this can be done in the Options menu when the game is booted.

• Controller and input problems:
To ensure the smoothest implementation for controller support please switch off all of the Steam Big Picture controller options if you are using an Xbox One, Xbox 360 or PS4 pad.

• Ultrawide black bars:
If you are running in Ultrawide but are seeing black bars around the edges then go to Options in game and switch “Keep Widescreen” to Off. This will remove the black bars and force the game into Ultrawide.

We are looking into the other issues that players are experiencing, so please bear with us.

Thanks,
SEGA Dev

[Hollowatcher]

Originally posted by SEGA Dev:

Hi all,

We are looking into the other issues that players are experiencing, so please bear with us.

Thanks,
SEGA Dev

Using ESDF makes the command menu impossible to use. Rebinding "F" to Move Right will move the cursor away from the target instead of opening the command menu.

[Kyuusai]

Can't launch the game goes to black loading then to gray then it crashed then i re install it still the same problem pls help

[Anders]

My mouse wheel does not work in-game. Whenever I aim with a sniper the scope zooms in to max automatically.

[Vashzaron]

Originally posted by SEGA Dev:

• Controller and input problems:
To ensure the smoothest implementation for controller support please switch off all of the Steam Big Picture controller options if you are using an Xbox One, Xbox 360 or PS4 pad.

Still can't walk with D-Pad with this off or on like you can in the console versions. Please fix.

Edit: Thanks for fixing it.

[Kyon]

why can't load file

[P J]

Black screen solution did not fix anything. Still black screen and hangs on start up

[Hoshi]

Turned off the Steam Big Picture controller options as instructed but the game will still constantly look left while standing still. It will not do it when moving or aiming, just standing still.

[lumberjackprince]

I am NOT using Big Picture Mode with an Xbox 360 Controller.

- The right thumbstick always acts as if being pressed up and left. Adjusting the deadzone does not fix anything. I just testing with another game and the input is fine
- Even after unplugging the controller, it zooms in fully
- The tank's AP doesn't decrease when using the controller, but is is nearly impossible to steer due to the camera issues
- When aiming the tank, frequently pressing right (on the left aim stick) still moves to the left so you have to turn all the way around. But sometimes pushing right does turn right.

Switching to Mouse and Keyboard
- It auto zooms when going into action mode
- The cursor has a tendency to latch repeatendly "latch onto" a unit when trying to select a unit in command mode. Not necessarily a problem, but really annoying to hear the click repeatedly.

[ArmyofDarkness]

I've run into an issue where dialogue boxes won't continue, it seems to be on panel transitions between characters not starting properly. I've had it happen to me twice, but I can't repeat the issue. Happened on Ch 2 Star Children and Ch 3 Ears to the Wind.

[Snadzies]

All controller options are off (they always have been, I even triple checked they were off), game still acts like I am pressing up on the right stick when a controller is in use.

Unplugging my controller stops the camera from panning while my character is not moving but now when I am playing using my KB&M everytime I hit A or D to strafe left or right while my character is moving the camera pans upward.

[Sofistakit]

Has anyone had any luck with the black screen, no graphics/only audio on startup problem? I've seen people post about it, and none of the proposed fixes do anything for me. Really want to play this game, I just can't get it to start.

[bvbv_tae]

Originally posted by ArmyofDarkness:

I've run into an issue where dialogue boxes won't continue, it seems to be on panel transitions between characters not starting properly. I've had it happen to me twice, but I can't repeat the issue. Happened on Ch 2 Star Children and Ch 3 Ears to the Wind.

Yeah got the same issue here

[WieseAufmWald]

I've got this problem that in several of the dialogue scenes, it stops after a random textbox and doesn't give me the next part, and I have to skip via the start button for the game to go on. In the first chapters, there were only a few acts where this happened, but in the 5th, I've had this in every single act so far. 5.1, 5.2, 5.3, 5.4, 5.5, 5.6... it's really frustrating to miss huge chunks of the story! And if I restart the act or even the game, it stops at the same point again.

[Amritadyne]

Thanks for the communication regarding the game, having my own issues that I'm having trouble diagnosing.

In certain cutscenes (based on the background enviroment it seems) my framerate drops from 60 to 15 or lower. This is most commonly seen in a few of the cutscenes in the forward operating base at certain angles.

My specs:

Windows 10
Ryzen 5 1600X @4GHz
MSI RX 580 4GB ARMOR
16GB HyperX FURY DDR4 RAM @2400MHz

I have VODs of some of the problem cutscenes if needed.

Edit: Now having issues in certain battles (the 3rd battle of chapter 4, with the tanks).
I've tried everything, the game tanks to 15-22 fps. I've even tried running it in 480p and it didn't give me a single frame of improvement, raising the graphics settings also didn't lower it (until i went beyond 150% render scale). There has to be some effect in play that my config can't deal with.

[Sugoi]

The only bug I've noticed that I haven't seen reported here is that changing the default audio output device while the game is running (IE, plugging headphones in if the game started with default having picked speakers) will cause a freeze. This is a fairly common bug in games that don't handle audio initialization correctly, but it's still worth repeating since it's pretty easy to reproduce and fix.