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Related to the above is that the elevation of the water substation matters. If its lower then other buildings around, then the substation may be full but cant deliver the water fast enough uphill via the blue imaginary last mile pipes. Distance aka 'right next to' does not matter.
Note the same applies with Food factories, you must provide 97% in the vanilla factory, even though 96% is "clean" water as far as the workers are concerned.
In both cases, I am pretty sure that you can never find any well that produces water of over 95% quality naturally. So you always have to treat water to make food, and probably alcohol.
A number of mods which were produced before the Water and sewage update don't require water in the production process, so this issue would not arise with them. As long as the workers have water that is not making them all very sick (93-95% seems OK) you can make food in a modded factory with this "feature".
This is not good. In my mind, this should cause the water level in the water substation to go down and the water truck to refill it. Also, if the distillery consumes so much water (which does make sense), why does it not have a direct water connection?
A substation without pipe connection has no pressure, so water flows only slow. What is the pressure in the distillery and what is the pressure when a truck is unloading water? I guess pressure spikes to about half a bar in distillery when a truck unloads water to the substation and then drops to near 0 when the truck has finished unloading.
But you could also try to delete the substation and see if technical service will handle all buildings. Or build a big tower connected to the substation. The big one has two inputs. One can be used for a loading/unloading station and the other one for the pipes from treatment plant later on.
To note, the Customs produces 99% water quality, so there is never an issue with quality for any factories that need water for production.
In fact, the water truck went to the substation so rarely that I wondered for a long time whether it was working. Water consumption was very low. And yet I was bringing bus loads of workers from the border and trucks of crops, to keep the factory in production most of the time.
So, I built another small distillery - the Rural Brewery from the Workshop, that has higher production and can take up to 30 workers. Now I could see more often the water truck supplying the substation, but still it was not troubled. However, keeping up to 50 workers from the border in the two breweries was more of a struggle, though I put on an extra truck to supply crops and take the alcohol away and sell it. No problem with the water.
So, I thought that it might be a problem that you have the substation shared with other buildings. So I bought a super market, auto-stocked it with food, meat etc. and built a 200 worker apartment block next to the factories. And again ONE water truck could still supply the substation, and only needed to visit it every few days. Most of the time the water truck sat in the Tech Services doing nothing.
Similarly, I built a sewage tank in the middle of these buildings. The sewage tank was emptied even less often than the water substation was filled. ONE sewage truck at the Tech Services had no difficulty dealing with it.
Since you are playing realistic mode, early game. So there is no way you are trying to do this with some massive Distillery complex, nor trying to supply 1000s of workers in huge tower blocks from that water substation and sewage tank. Still, if you were, I would expect that 2 or 3 water trucks would be fine. Unless the source of the water, ie. the Customs House, is a long way from where you have built the factory?
I ran my test for months and the water substation never once ran out, and the sewage tank never once filled up.
I wonder if you have another problem. Lack of power? Lack of workers? Lack of crop supplies? Or not taking the alcohol away from the factory and allowing the export storage to fill up? All of these will stop the factory from functioning, and then it won't consume water.
By the way, I also tested with using a Line to deliver the water with a truck and that made no difference with just the one factory. Obviously that is an issue with multiple buildings. It is much more efficient to allow them to share the water substation and only one delivery of water takes place. You cannot use a Line and select a drop off as a water substation or a pickup at a sewage tank. Only at a building with a parking spot. So, if you want to use a substation or tank, then you must build a Tech Services, rather than using a Line.
And, I assume you know that you must NOT use a modded Tech Services that pre-dates the Water and Sewage update? Because these mods only work for snow ploughs. You MUST use a Tech Services that has the controls to select where to get water and where to deliver the sewage. And nearly all of the modded Tech Services from the Workshop that I have seen are missing these, so you need to build a vanilla one. That's a significant expense at the start of the game for the ones holding eight vehicles. But the vanilla FREE Tech Services in the latest update can be used in realistic mode for water and sewage deliveries to get you started. It can only hold 3 trucks, but in my test set-up that would be fine.
And lastly, you cannot use a Distribution Office for water or sewage. It won't allow you to send a water or sewage truck to them, or select water and sewage as resources for loaading/unloading. In effect, the Tech Services works like a Distribution Office for water and sewage, except that you don't need even to select the destinations. The Tech Services will just send the trucks out automatically to any substation/tank which is within the range you set, when it can see there is a need. But, of course, that won't work unless it has a water pickup point set that actually has water. The Customs is guaranteed to always have water, but if you are producing your own water at a well and supplying it to a water station by pipe, then problems there might stop the Tech Services from working.
Anyway, note there are two options to supply water. Tech Services to the substation or a Line to the factory building.
I just bought a second water truck and gave it a Line to deliver water from the border to the Distillery, and left the first truck in the Tech Services supplying the other factories via the substation. As soon as the second truck delivered a few tons of water direct to the Distillery it was immediately operating. That truck was easily able to keep the Distillery working, though it wasn't operating at high volumes. I needed to supply more workers to really test under high production. Still I had a fully functioning industrial set-up like you described being supplied by two water trucks. And without laying any pipes, or building wells or water treatment plants. It's not expensive to buy water from the border.
So, I am wondering if this sort of thing has been causing frustration about getting water working for a number of people. Because it is also possible (which I will test tomorrow) that if the water is supplied by pipe to the substation that the Distillery still doesn't get enough of a share when competing with the other buildings. This is where a factory that needs alot of water having a dedicated pipe inlet would be useful, because it would not be sharing a substation with other buildings.