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So the problem will most like be the heating itself:
* Check the pipes, maybe you have a 100m² somewhere. This could lead to loss of heat.
* Check the heat generator, maybe its already at full capacity?
* In my expirience can a big plant supply around 3,5 big heat exchanger. I have a city with 30000 people and i need 2 big heating generators and 5 big exchanger, and the temperatures still falls below 16°C from time to time, but the people dont mind some cold hours that much, AFAIK.