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For passengers it doesn't make a difference for all I know.
It only matters if the journey takes to long.
Trolleybuses are somewhere inbetween trams and buses purchase-cost-wise and running-cost-wise.
Do passengers get any benefits from using a tram instead of a bus? Does the travel timer run at the same speed?
Trolley buses are better than trams in my opinion because they do not limit the speed of other vehicles to 80 kph and they can have a higher top speed (and thus commuting range) than trams.
Trams do ignore snow but not other vehicles stuck in snow, like police, ambulances, firetrucks, secret police, personal cars, waste trucks, and other vehicles you expect to find in a residential area, so I don't consider it to be a huge advantage.
About passengers, one great advantage of the busses is the stations. Trolley and tramway only have stops. Tramway have large stops, but trolley only small one. It can stock max 200 passengers waiting. If you want a "big terminal", that's not enought.
Another advantage of busses is that they can reverse their ways. It depend the situation, of course, but sometimes going to an end station to turn back is a big time loose for passengers.
I would say tram are good when you need "a little train". Trolley are mainly a way to spare on fuel (which is realy important, but change nothing for passengers).
This is all true.
Buses can also deal with tiny amounts of passengers too and get the free bus stop.
Their advantage is their soupleness. You can mix them with other constructions and that can be great. They can even use normal railway, and I imagine subway (but I didn't tried yet).
So, once again, it realy depend the situation. But to provide a reliable source of workers to an extension for an existing growing town, they can be "the" solution.
Need to build carefully
Buses, trolley buses, and even motor wagons also work for neighborhood extensions, but I think the real advantage of trams is that they suffer much less wear and tear compared to buses and trolley buses because they are technically a "train" vehicle type. Trams cannot use metro tracks though; only metros and track builders can.